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Show WPP 111 If you're a consumer with a complaint there are two ways you can communicate commu-nicate the problem. You can gripe to friends about the injustice you've suffered. You can complain in a way that gets the problem corrected to your satisfaction. satisfac-tion. To get action, experts advise putting a complaint in writing. And make sure the complaint goes to the proper person or department. depart-ment. Don't send a handwritten note. It might be thrown out because it's too hard to read or doesn't attract the attention of "serious' busi-nesspeople." busi-nesspeople." Be specific about your complaint. . Don't waste words but include all pertinent perti-nent information. A Western Union Mail-gram Mail-gram message can help you get action. It has more impact and sense of urgency than a typed letter. It stands out in the mail and usually gets opened first and read. Timing is important in resolving consumer problems. prob-lems. You should register your complaint as soon as possible after the problem has occurred. A Mailgram message is transmitted for delivery with the next day's mail and can be sent 2 4 hours a day, seven days a week. Mailgram messages cost as little as $3.90, and for a small additional charge you can ask that a copy of the message by sent to you for your records. No matter how you communicate, a well-reasoned complaint can bring you prompt satisfaction. Your facts should help the other side get to the bottom of the situation without your blood pressure going over the top! |