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Show , Complaints, Compliments, Suggestions Cards Available from Post Office The Postal Service provides consumer service ser-vice cards for its customers to register complaints, compliments compli-ments or suggestions, according to Pleasant Grove Postmaster Donald Don-ald F. Keele. The cards are available avail-able in all post office lobbies and from city and rural letter carriers. Customers also have the option to call the post office by telephone or send a note to the postmaster through the mail. A postal employee employ-ee will then complete a Consumer Service Card for the caller or writer, Postmaster Keele explained. ex-plained. The card asks whether wheth-er the inquiry, suggestion sugges-tion or complaint involved a letter , package, publication, advertisement or mail-gram. mail-gram. Customers are also asked to specify whether the inquiry involved a delay, damage, misdelivery, service hours or postal personnel. "It's a handy way for customers to tell us what's on their minds concerning the Postal Service," said Postmaster Post-master Keele. "It also gives customers a chance to let us know when a window clerk or letter carrier is rendering render-ing particularly good service," he said. One copy of the card is retained by the customer. The remaining remain-ing copies are used by the local post office and the Post Service Consumer Con-sumer Advocate in Washington D.C. the local office uses one copy of the card as a record of action taken to help the customer and send the other copies to Washington for computer analysis. The Postal Service first issued its Consumer Con-sumer Service Card in 1975 as a means for pinpointing local service ser-vice problems and determining ways to improve service. Since then, data supplied by the cards has been used by Postal Service management in Washington, Wash-ington, D.C. to assess problem areas and national trends and to help in improving national postal policy. |