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Show File Complaints on Defective Merchandise Mrs. Eueda Stevenson, executive secretary of the Division of Consumer Affairs Af-fairs has advised: Before you complain . . . know what you're talking about. "Even the informed open-eyed open-eyed consumer will occasionally oc-casionally discover that he has purchased a product or service that is defective or inferior. It may be a TV that watches you, a car that rattles and groans, or a soggy basement," she said. "When you find yourself in this type of a situation, you have an obligation to yourself, and to other consumers con-sumers as well, to complain." com-plain." Complaining in an efficient, ef-ficient, effective manner, Mrs. Stevenson said, will make it more difficult for the unethical or irresponsible manufacturer or businessman to operate. Complaints also help the legitimate businessman know when and in what way their product or service is failing to please the consumer. con-sumer. To make your complaint effective, the following steps, Mrs. Stevenson said, should be followed: 1. File your complaint promptly. 2. State your complaint simply, clearly and specifically. 3. Complain to the manager. 4. Be firm but don't lose your cool. 5. Insist on your rights. 0. Put the merchant on the defensive. 7. Pin them down with previous promises. 8. Remember honey goes further than vinegar. anil |