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Show TheSalt Lake Tribune BUSINESS Sunday, May28, 1995 F4 Help Children Learn Howto Keep Learning If at first you're afraid to fail then you won't ever succeed. One of the greatest things my parents did for me was to encourage every one of my ambitions, eyenif they appearedto be overreaching. They listened to my dreamsof being a golf champ ora basketball pro, cheered them on, and then ... what really counted ... put their money where their mouth was. They made those dreams seem a lot more attainable by giving melessons ingolf and basketball. I don’t think my folks gave me those lessons becausethey shared myfantasies of becoming the next Ben Hogan or George Mikan They didit so I could find out how to be the best Harvey Mackay possible. From the age of 7 or 8, I had lessons, in addition to golf and basketball, in boxing, dancing, swimming,skating, water skiing, tennis, baseball, ping-pong, and bowling. I also got help from experts in public speaking, piano playing and writing. And I have no doubt that if I had expressed interest in card tricks, scuba diving or astrology, they would have found teachersfor those, too. Yes, I was privileged, but I see plenty of dads and moms making sure that their kids get to Scouts andLittle League and community programs, motivated by the same good reasons as my folks: to give their children knowledge and to create a habit of learning. There is more to learn today than ever. As the amountof information in the world doubles approximately every five years, it takes more and moreeffort just to run in place. Moreover, companies are cutting back, trying to do as much or more with fewer people. The more talents you have, the more valuable youare. Finally, if you want to attract and retain increasingly knowledgeable, intelligent, demanding and sophisticated customers/con- LAZY MAN’S BIZ losive No Sell mal $26K/Yr-2-3 hrs/wk-Free Info 1-800-460-9979 “Compare Us To Your Broker...” BUSINESS HARVEY MACKAY sumers, youhaveto be as smart as they are. That's why my parents’ support has proved so valuable. Some of the lessons they encouraged sharpenedtheskills I was born with. Some developedabilities I might never have had. But they also taught meto enjoy learningforits ownsake. Tlearned whata pleasureit is to be taken seriously. Any coaches worththeir salt have an emotional and psychological investment in their players that’s often as rewarding as theplay itself. There is nothing as ego-building, as challengingandinspiring to a kid as to have a grown-uptreating him or her as if what they do matters. I learned that whatever you do is a lot more enjoyable when you do it well. It’s fun to go to a golf driving rangeandhit a few balls. It's a lot more fun to hit them so they travel exactly where you want them to go. What I learned in those long-ago sessions is with metoday. Forty years ago, I took at least 100 golf lessons from the dean of Minnesota golf professionals, Les Bolstad.I still refer to my notesof yesteryear, and they continue to increase my knowledge and pleasurein the game. I learned how muchpleasureit is possible to derive from work. Many youngpeople seemto think that once you leave schooland enter the world of work,your horizon becomes narrow and grim. But working with professionals in any field, and observing how $40 $55 $80 Schwab 110 118 166 84 90 128 109 118 165 Olde 60 100 125 Waterhouse 53.70 (138 Quick & Reilly Fidelity Bachelorof Arts in Management Mare Andros LeAnn B. Aragon isa Avila Linda MBalkeom LuAnn Bartholomew Ronald W Beck John W. Bench Cathy Shortino-Biljanie Denise Blossom Alan 8. Bowthorpe Robert L Boyle DonV Breinholt, Jr. Sandee. 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Exoludes [ees ue at tease tavuphont tock’ 7408. Garff Volvo 5th So. & State @ SLC i{t é thatit’s better to make those changes during a time of strength than to wait fora crisis. Thegoaloftheinitiative is twofold: to boost quality and cut costs. UPS's capital and operating costs have raced ahead of its overall growth in recent years as the company swallowed upaircraft and computers, added information and marketing staff and made acquisitions. The shopping spree wasall in the nameof customerservice, butit has started to pinch the bottom line. Since 1988, earnings as a percentage of revenue have dropped to 4.8 percent from 6.9 percent. What's more, the company is having a tough time passingonthecost increases to customers because of bitter competition from Roadway Package System and Federal Express Corp. UPS's 1994 rate increases of 4 percent, for instance, drew fierce criticism from customers.“A lot of our most valued customers came downon us,” says a spokesman. To offset the costs, UPS has launched a ‘‘cleanslate” review ofits entire operation. In Alabama, for instance, the company is testing a model that gives moreauthority to drivers — big shift for an institution that instructs employees on howfast to walk and howto hold their keys. Rather than have managers or computerstell the drivers which packagesto deliver, the drivers design their own routes. $19.6 billion, UPSstill towers over the delivery in- dustry with mountains of capital, strong growth ce 1 Higgs lary Hodgkins ynthia Lauder John L. Little Todd Lloyd Shawna M. Makan Joel R. Martinez Tammie L, May Cynthia Meinhard Phillip F Meyer Nancy E Montoya Darrell S. Passey Conna Lynn Person Randall K. Peterson Dayad Scott Pratt ShenA. Reed Melody Richards Vit Diane Romney Francisco © Sabuco Yonne Saunders ickte R. Shaw Ruth A. Silvester Daryl B. Sisk Steven Southwick Jennifer Jean Taylor Rarhara A. Tidwell Cums L. Tyrrell Bonnie Wagstall Cindy Wharton Anita M_ Wheeler Alisha White Bachelorof Sciencein Business Administration Jenny A. Alvarade Brock Scott Bell Brett M. Blackburn Eugene “}im> Bohinder Michael Brady David 1D. Br E Dupax Sharon M. Eason Shawna J. Egbert Anne Therese Ehnit Brett Elmer Michael M. Evany Marvin L. Evans Gary A. Gray Tamara L. Greaves Sheri Linn Green Kevin R. Grig s Joel W Gurr Marvin A. Hagen Candy L Hansen Daane Hargrave Shaher Hawatmeh Roy M. Haywood Margie A Watkins Becky Ann Winchester Master of Arts in niet ‘ WilliamJ Bachelor of Nursing Mark T Jelly Miers: Jeneen RichardJ Bingham NaneyBurchett JimIngle, Jr Fllen 1. Ahlers David R. Jex Tammie Chnstman Kathleen K. Johnson Jacke L Corbett Tyler E. Johnson Kathryn Jean Johnson Ray Jones Robert Kempe Bruce W Demko Linda ©. Heady MarlindaJordan Dianne J. Kane Karen H. King Linda M_ Lambert DavidVance Kirk Carol Luangsawasdi Gary J. Larson. ta Gloria M. Laughlin Mark E. Lawrence Steven Lewis Lind Anthony W. Lindsey Michael Craig Luther Angela Minh Michael Mann jell R. Marble Keith A. Marble Gordon Marble Laura A, Maynes Daniel J. McAllister Bruce S. McLean Luis Miranda Patnck A. Munsey eth Malone Patricia Woolsey Barlow ia Poll id Rigby illard C Simkins Layne Sp MichelSis Shousen , i avid G. Smith ent W Smith Dale W Southard Stacy Mark Gregory JohSimpson Sikes Penton James C Stone ‘Quentin Stringham Reaves Bart Davis Shaun D. Davis David Layton Neil Barbara J Kevin R. Miller Patnck L. Milligan Carlos E. Molina LaJennifer Nae C CadyTenis Ross P. Childs Connie D. Rocco Donald R. Gammon Douglas J. Burgin Bruce B. Campbell Done Farah Tina Fox ede aaa ham N Tal Apnl Bradley Jack G. Conger fem D Corbet inda Rassier Dangerfield David P Davis Belva Kay Davis Kristine L. Dearing Lydia Deiss Laura Robbins Duquette- Donatelli Richard L Dykes PamelaH. Nelson Odell R. Enckson N. Bruce Bodily Gregory L. Boothe KathrynButler Shelly Sessions Francie R. Barber Roby Brown Bradford L Casper Gail A. Clyde KY Craft Rochelle Nagel Ombach EdwardF Ir Edwin LeePetersen BrandyPetersen. Robert D. Portlock Anhur Edwin Roberts Kimberly Beck Anthony M. Parry Robert K Pendley Sharon Loree Pierce Rick C Ashby 1D Jason Bagley Viola Kinney Kathleen Bryan Kleinman Bonnie G. Mcleo George E. McPeak William D. Arrowsmith Enc B. Parry Phillip Michael Arnold Rowena Adams Kathryn Alder Anderson Norns Page RichardLoyd Paget KathnineAoki L. Michael Foy WilliamC. Froehlich Stephen Gallegos Bruce AmoldGoplin Carol J, Hadlock ClevelandHayes, I Deborah Louise Hess-Eardley Kathryn K. Hobbs Wendi Horrocks Franklin DR. Jasper ToddA, Jones H, DeanJorgensen Sherrie Alston rene Lynn E. 1. Pamela S. Rogers Richard L. Scott Bryce Dee Walker Jerry E, Wellman StevenTaylor Wennergren SusanZollinge Masterof Business Administration RichardEarl Bale David P Beatty Melody’ A. Bellock Frank Glen Brimball John W: Tice Russell Gardner Rarbarn A Vanda LindaJaneT. Grossenbach Green David M. Carlson. Edward Michael Cassin Curtis R. Hale David Crawford Damtel K. Downs CorwinTodd Edwa Deborah R. Garton Richard Wendy L. Vest Rob Watkins BernardJ. Weber U1 ft ae Rea Hancey Wecker Cathy Hansen: Amy Edwards Hardcastle Mee He Wheeler, Jr Thomas Joseph Hardcastle Keith L. Harper Hight Ken R. Wicks Michael S, Wilde Loyd J. Williams Paul W Wilson Janet K Wintch Douglas A. Winward forthen Joseph R. Worther DentonWorthington y BachelorofScience in Business Administration and Management Gilbert D, Andes, Jr Ronald E_ Anson C. Scot Bealer Barbara Burningham JareanBurns ictal ic wel WCenat Ce i Carl P. Chapman Jone L. Clement Cat CatCook Stephen M. Etsinger James Ronald Ells Dav K Lan wisan Lebenta Susin Mellott Melanie Aguirre Sara Lorraine Horrocks Loretta K. Nielson Gerald E. Ingalsbe Sandra K. Jaussi RosemaryH Johnson Sharon Kennepohl Nancy J, Lamb Brad B. Larson Dennis H. Least Dick Ludlow Patsy Lee Lyons Jan Mane Malmberg Judith H. Malone Thomas D. Marcheschi Paula B. Martin Richard J. McMillan Douglas George Meredith Steven Maurice Miller Sees Landy 8 Morns Judee Murray Judith H. Murrell James C. Pace Charlene Thrasher Packard RebeccaJones Player Knsty F Proesch Irwin Purcell Janis H. Race Son Les Real Kellie C. Robb Marie Rushforth Sandra Dull Siewert KarenSnow James 1) Melody W Richardson Leon F. Schaeffer Richard F Schmit Rick A. Sch Todd Witlkamn shaun M.S Fe Organizational Management pn Pe Craig Andrews Brenda McCallister Ana R Orsim ManilynRasmussen Chery! Culley Ritchie Janet LynnSmith-Greco Bonnie Tercha Tolman ana M, Vandethoof Ellen J. Walters Shela Kelly Wiegand Janet Dixon Woodruff MasterofArts in Education GenaAnnAikman Gindy L Alldredge Manclee 0 Jay Chnstopherson Lester Clan Stephen C. Connell Harty L. Cook Linda M-Gooper Jeffery Paul Cooper Arthur L. Daley Mark J. Davi McKay Davis Da oe £ Wate rett Robert Wagner ahonus D Hobhaen le William J. Hugo Samuel B. Hymas Wilham N. Larson 1-800-947-1955 THE ’95 VOLVO 850 SEDAN ——— rates and an array of new services. Butlike a lot of corporate giants staring into the future, UPS has decided that it needs to make sweeping and even painful changes to stay ahead. The company argues By Robert Frank THE WALL STREET JOURNAL Thetightest ship in the shipping businessis jettisoning its excess cargo. United Parcel Service of America Inc., long known in the delivery industry as the modelofefficiency, has begun a wrenching re-engineering to carve out even morefatty layers of management, wastefulprocedures and unneeded operations. To do that, UPS has begun a series of tests in Alabama, Wisconsin and California that could lead to a dramatic overhaul of the company, changing everything from the authority of the drivers and customer-service representatives to the company’s coststructure. Already, the 88-year-old Atlanta-based company has announced plans to turn to outside sources to run 65call centers that employ about 5,000 people. Executives say the company also plans to trim its management ranks by more than 2,000 during the next 18 months through buyouts,attrition and — possibly — its first-ever layoffs. Currently, the company has 35,000 managers and a worldwide work force totaling about 300,000 “This is probably one of the three or four defining moments for this company,” says John Alden, the company’s senior vice president in charge of business development. It isn’t that Big Brown is in trouble. In fact, with record 1994 earnings of $943 million on revenue of DeeAnn Howell 322-1122 KEN GARFF VOLVO UTAH’S EXCLUSIVE VOLVO DEALER UPSIs Making ‘Tightest Ship’ Tighter You'll like us for what we do have! Congratulation ‘G3 Graduates! Penney AllynPyrah Devey “Por the Hpdy You Thought’ You Could Never Have" eee) P2S Clu: teete)aw oN Scottsdale* Nationally syndicated business columnist Harvey Mackay is the author of “Swim With the Sharks Without Being Eaten Alive” and “Beware the Naked Man Who Offers You His Shirt.” Mark Lynn Chnistensen Steven Ray Clarl Kevin Trent Crowe (ONE eeyai 20@ 50 10K@ $50 $25 $30 much they enjoy what they’re doing, gives you an incredibly positive notion of how life can be lived. Most important,I learned not to be afraid to try something new. Obviously, I wasn’t equally competent at everythingI tried. But I certainly realized my capacity to be a beginner at anything. A friend of mine once told me that she was too afraid to take an art history course in college because of the lab requirement. Artistic ability was not required ... you just had to cut andpaste, the idea being that you would learn something about Monet’s and Mondrian’s composition by moving shapes around by yourself. But my friend couldn’t muster the courage to take that course. She was afraid to fail. This is the greatest handicapofall. Mackay’s Moral: Be like the turtle ... if he didn’t stick his neck out, he wouldn’t get anywhereatall. Sharon G. Squires Craig Steven Stauffer LeRaeStuart Karen Stubblefield RuthAnn Thorne John M. Vallentine Bernardo Villar Karen L. Westerman Roxann Ovard Wolle Colleen Winget Wood DavidMiles Wright University of hoenix Ralph M, Craven Jeff England Thomas §, Erickson Craig L. Esplin Fred E Newren Jacqueline Ezzell Michael “Corey” Freebairn R. Scott Gerber Nick M. Gonzales Roy Allen Goodart, II Debra Hampton Karen EF RP Handsaker 1 Mason, William R. MeGrath Sudie Moore Carlos Nunez Paul Nygard bern A Olson Robert Packer James Barton Soderberg, Kevin W. Stoker Derald Syhe Troy D. Warner Trent D Weaver Doug Weaver Dennis M Welch Bran A. White Lonnie Dale Zeller Master of Nursing Hetty |. Damask-Bernbenek Mananne Cravens Rochelle Davis Wilma F Dolowitz Linda 1. Foge Sharon A. Froehlich Traci Hardell Donald R. Hastie Anna Lee Higgs Finan $, Jokinson Sandra. Miller Linda L. Mink Mary- Theresa “Penny” Penler Rebecca L Reese Victona Sutherland Frances F Swasey Sandra CompeanSwe Utah Campus University of thee Colleges anidSchools The Bachelor of Science in Nursing isalse accredited by the NationalLeague for Nursing (NUN) |
