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Show and a smile is better than one written with anger and sarcasm. After all, those are people! answering complaints." com-plaints." Don't be disgruntled. Write that letter and await favorable results. - You'll " most likely retrieve some, if not all, of your wasted dollar. After all, it's only Common Cents! just common cents by Pat Whitfield Include all the facts you can. If applicable, explain how you prepared the product. For Park Cityites, don't forget to mention altitude. Be sure to include your name, address and ZIP code. Clearly print this information inside your letter as well as on the return envelope. That's right, include a return envelope for their convenience and speed of reply. Include your phone number if you can be reached during the day, as some problems can be handled faster by phone. Last but not at all least, remember this advice from one consumer who tried a touch of lightness in her complaint, "I feel that a complaint with a bit of humor complaint letters can get results Visiting friends over the Chirstmas holidays, I was invited to concoct a dinner with leftover turkey. Deciding Decid-ing tetrazinni might be the answer, I searched for the spaghetti in unfamiliar cupboards cup-boards until my friend advised me to look in a kitchen drawer where her "free" noodles were. It seems she bought a certain brand not long ago that shredded into pasta confetti when it was cooked. She took the package back to the store where it was replaced, only to have an encore of the smae performance. The second time around she wrote directly to the manufacturer manu-facturer who responded with both a letter explaining a fluke in the drying time of that batch and several packages of their product --free. --free. My friend's experience with an unsatisfactory product pro-duct turned out quite happily for all concerned. But, mamy consumers become so frustrated that they will either write a scathing letter filled with hostility or don't write at all, believing that corporations are to big to care. Next time you are dissatisfied dissatis-fied with a product. DO write that letter. Try these steps. Write the manufacturer's manufac-turer's customer relations department at the exact address given on the package pack-age - even if it is just a city and a ZIP code. Give the full product name and sizeCopy the product dating code or include that part of the package in your mailing. Dating codes are the letters and numbers usually found on the tops or bottoms of cans and packages. Don't confuse them with the Universal Product Codes. (Share a ride with a friend.) |