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Show - il 1 . 4. . Ka 0mms---' lit These service representatives answer customer inquiries in the Salt Lake City office. They have direct access to billing data on their individual computer terminals. Have a question about your electric bill? Our service representatives will help If you have a question about your bill from Utah Power, an accurate answer is as near as your phone. A call to Utah Power's customer service department in Salt Lake City, for example, will be answered by one of our carefully trained service representatives. Each operates a computer terminal on which she can quickly call to view your complete billing history. All that's needed is your address or your account number. Other account matters The representatives not only answer billing questions, but also process new service requests, customer relocation information, and other customer account matters. The Salt Lake City representatives routinely handle about 900 calls a day. Occasionally, Occa-sionally, all representatives will be busy at the same time. When that occurs, a recording will ask you to wait a few moments. It's rare, however, for a caller to be kept waiting more than one minute unless there is some kind of an emergency or temporary service outage. At all major offices Computer terminals are installed in Utah Power's other major business offices throughout its service area to assist in answering customer inquiries. If you have a question about your electric bill, look for the proper Utah Power telephone number in the white pages. An accurate answer is as near as your phone. |