OCR Text |
Show A-18 The Park Record Today's Rates Rate Improvement? Yup, Yup Don't just set a rate quote, set a service commitment too! 5.605% APR 55% 30 Yr to $359,650 4.968% APR 4.875% 15 Yr to $359,650 4.586% APR 4.5% 5/1 ARM 3.567% APR 1/1 ARM 3.625% 5.987% APR 5.875% 30 Yr Jumbo . 5.477% APR 5.375% 15 Yr Jumbo 4.458% APR 5/1 ARM Jumbo 4.375% 4.331% APR 1/1 ARM Jumbo 4.250% 4.850% APR 7 Yr Ballon @ 333.7k 4.750% 1 Month Jumbo 2.930% APR 2.875% Unseasoned Home Equity Lines of Credit? Of Course! GREAT SHORT TERM PRODUCT 1% First Mortgage Option ARM with a Down Payment of only 10%? Less than one year prepayment penalty? 80/10/10 With the Second being a line of credit? Absolutely. Ask for a quote on this outstanding product. Single Close Construction Loans *** ABSOLUTELY! 4.000% for up to 18 months"* STATED! Yes!!! @ Prime+0% w/long term rate locked to 8 1/2 years Dan Margolis Steve Honeywell Brady Hartzog Jeff Creveling Richie Breza Kim Dainton First Western Building 1245 Deer Valley Drive Park City, UT S4060 435-647-0000 435-649-9556 voice 435-649-3249 fax dan@resortlending.com 'Rat« asol 12/01/04 Products tt ' C * l today Ratal can and do ( i t * and ttt quic Utah Power to extend agreement Utah Power has filed with the to customer service," said Karen utility commissions in the six Gilmore, Utah Power's vice presstates it serves to continue its ident of customer services. customer service guarantee and With the application for the performance standard program program's continuation comes a beyond its expiration in March request for several modifica2005. The guarantee program, tions, which include: which backs service to customers •Customer guarantee 1: We with a promise to pay, was imple- guarantee to restore supply after mented in 2000 as part of Utah an outage within 24 hours of Power's merger with being notified with certain ScotlishPower, and was slated to exceptions, including an excepbe in effect for five years. The tion for "major events" based on guarantees highlight key areas -the current Institute of Electrical Electronics Engineers such as restoration of power, and service connection, investigation (IEEE) definition of major of bill or meter problems, pro- events. This guarantee is updatviding notice of planned inter- ed to reflect the IEEE's most ruptions and keeping appoint- current "major event" definition ments. The company is also pro- as clarification to customers that posing that key Performance the guarantee does not apply as a Standards also be extended to result of a major event such as a continue improvements in sys- natural disaster, extreme storm tem-wide reliability and to main- or serious emergency. tain focus on outage responsive•Customer guarantee 2: We ness, telephone performance and guarantee to set a two-hour complaint handling. timeframe for appointments with Utah Powcr is so serious customers and arrive within this about continuing to deliver timeframe. This is a change from excellent customer service the program's original four-hour through its guarantees that the morning or afternoon window utility intends to continue the for appointments and helps program for at least the next make scheduling more conventhree years. Upon approval from ient for customers. the commissions, the guarantee •Customer guarantee 3: We program will be renewed in each guarantee to switch on the power state, with several modifications. supply within 24 hours for a cus"We're committed to continu- tomer where an account already ing the program because we have exists. This guarantee was received positive feedback from revised to specifically exclude our customers, employees and reconnect ion for nonpayment, regulators; we have seen some subterfuge or theft of service. excellent process improvements Previously, the company was volacross our business resulting untarily guaranteeing reconnecfrom the program; and, most of tion for nonpayment. The all. we are interested in main- revised guarantee also limits taining our strong commitment payment to $50 instead of the c KooJz' current compounding payout structure. •Customer guarantee 4: We guarantee to provide customers or applicants with an estimate for new service within 15 working days. This guarantee was simplified to guarantee performance for the most important aspect of obtaining an estimate for new service. •Customer guarantee 6: We guarantee to investigate meter problems or conduct a meter test within 10 working days. This guarantee was improved for customers by shortening the lime within which to respond to meter problems. •Customer guarantee S: Due to infrequent use and redundancy (more stringent complaint response targets already exist), this guarantee to respond to power quality complaints is eliminated. In continuing the guarantees, Utah Power provides payment in the form of a credit to the customer's account as compensation for any inconvenience if the company does not fulfill a commitment. The company will extend the program for three years, revisiting it then to determine any future modifications. Utah Power will also continue to solicit feedback on the guarantees and provide annual reports of performance to customers and commissions. The significant proposed changes to performance standards focus on continued improvements to system-wide reliability and maintaining responsiveness in the event of outages. The company will continue to focus on addressing problem circuits to reduce the duration and frequency of outages, restore SO percent of customers within three hours, retain a target for telephone service performance and quality to answer at least 80 percent of calls within 30 seconds and continue its focus on timeliness and responsiveness in addressing customer complaints. So why would Utah Power voluntarily continue a program that pays its customers if the utility doesn't deliver the service it promises? "We established the guarantee program to prove thai we're serious about serving our customers and serving them well," said Gilmore. "When we fail to meet a co m m i I me n t. it *s a reminder to us that we need to do better. Our customers deserve it. and more importantly, they count on us to deliver." 'Hie customer service guarantee program's success speaks for itself. Five years after its inception, Utah Power's guarantee program continues lo shine as a model of always making the customer the first priority. In the company's annual report card of performance, from April 2003 through March 2004. the company had 2,919,710 opportunities lo meet its customer guarantees, and il succeeded in meeting them 99.9 percent of the time. For more information about Utah Powers customer service guarantees or service, visit www.utahpovvur.net or call 1888-221-7070. em T R O U T B U M 2 has just the right gift for the fly fisherman in your lifel • Tying Tools • Rods & Reels • Outerwear • Travel Bags ~~ • Accessories • Holiday Ornaments Gift Certificates & Gift Registry for that hard to shop for angler. Mastery Patagonia W i n t e r G u i d e Service Give your trout bum a day away in Utah's winter waters. Half- and full-day trips available. We also offer exotic destination trips. Green River Winter Special 6 hour float and 1 night's lodging only $325! ($265 without lodgfng) t» Internationally recognized Dy fishing artist, Mike Stidham Dec. 11 & IB, 10am-4pm Convert your photo into a brilliant 4343 Highway 224, 1/4 mile north of The Canyons * 658-1166 * www.troutbum2.com *H ' TROUT BUM 2 ATTACK ASTHMA. ACT NOW. l-866-NO-ATTACKS WWW.N0ATTACKS.ORG DONT LET YOUR CHILD FEEL LIKE A FISH WITHOUT WATER When a wonderful gift just isn't good enough. Incredible Selection If you're shopping For Uadro, you've got to shop Modem Display. We have the largest selection of Uadr6 in Salt Lake. You'll find one of these world renowned, handcrafled porcelain figurines, sure to delight for a lifetime to come. Discover how at * .MQDERR DISPLAY 424 South 700 East • Salt Lake City, UT • 801-355-7427 Mon.-Fri. 9am-8pm * Saturday 9am-8pm www.moderndisplay.com |