Show HAMliN DISCUSSES I 1 COMPlAINT AGAINST 1 TElEPHONE SERVICE I Club Committee Adjourns After Receiving Promise of Improvement Admitting j that parts of or the tho service tho would be wore Were e weak but that they strengthened it L once agreeing to co cooperate cooperate co- co operate with to tIo people of ot the city In to Improvement Improvement Im Im- mi- mi or o every way suggested u l est d looking provement In service ser but hut as asserting that the most of the complaints of hl his 1113 company's subscrIberS us to Intolerable able ahI service w wore were re tle the le result wll of ot back lashing Phillip assistant tant to President E E. II R. Field Flold of th the Mountain States Slates Telephone Telegraph raph company compan met with the Commercial clubs club's special special cial telephone service Investigation atlon committee lust last night and explained d the situation from his company's stand stanl- point Chairman Fred C. C 1 Richmond In Informed formed Mr lr Hamlin that for tho past ten days the tho service Ico had hall greatly Improved ed and that If IC similar progress pogress were ma made e within the near noal future all grievances ances would be at nn nil end nd Mr Ir Hamlin replied ro- ro plied lIed that o er every overy effort was being made to better the service Ho lie a agreed to have C bulletins Issued from time to time I for tho benefit of ot subscribers telling them of or progress and md Instructing them theft In Iii any new lIe phases of the telephone business which will benefit them After ter Mr Hamlin had gone one over ovel tho f situation In Salt Lake Talo from the consolidation con COn- of ot the Independent an and Rocky y Mountain companies and produced pro pro- eluted figures to show that th the service hero bore was wa better bettel then than In several other cities dUct named there was was an 11 open Opeti discussion discussion dis dis- by members member of ot the tile committee TUr 11 ti Hamlin said that he could HOC ec that the tho system here hero was weak on supervision supervision super l sion Ion which as he explained was as tho the cause In iii dela delay In getting JettIng connection when a number of or calls call are re asked for forIn forin or orIn In succession Ho al also o said the trouble department would be Improved ell Committees Committee cM Activities nd Tho Tue meeting concluded when Mr 11 Richmond cd moved that the subcommittee sub commit tee stand adjourned subject to call b by bytho tho the chairman at an any time when the telephone tole- tole tele tele- phone service should again need its 1 i attention saying that from the looks look of ot things Salt Lake Lako was waR to have havo good service from now on and that probably abl ably tho the committee would not be compelled com com- polled to meet again Part of or tho the trouble o hero here hu has boor boon of ot eXchange exchange ex ox due to lack of It operation co change operators said Mr Ir Hamlin Hainlin young youn wonton women think themselves better than the central operators operator an anthis and this spirit has caused numerous dela delays I A A. great greal deal of blame has hat been laid to tho the young oung women woman In our employ It ii was not their fault hut but tho tito fault tault of ol tho tIm plant when the service wa was bad Wo Yo attribute 55 Go per pcr cent of ot our difficulties difficulties to plant errors such uch us when relays relas arc sticky and anti lamps burn burr burnout out 15 per cent to miscellaneous causes ir lr- lr leaving 30 10 per cent for tor operators' operators regularities When oo the tho agitation came tip up the thc women went all to pieces he he- he young came cam nervous but the they gritted their teeth and antI said to the company compan Wo Wc fight tight this battle to a R fin fin- In- In will ht help lp you wit h In Iii so ao faras fur far furas ish Probably bh this Is why Lako Lake Is concerned Salt the they arc as getting the much improved service leo Of Oh f which Mr Ir Richmond speaks When hen the consolidation took toole place confronted with a tremendous we were task tusk and antI we made one great mistake reorganizing a l that of oC hurrying or r telephone system In about a month when we wo have taken at least a year 1311 Operating Error Errors Lo Low to show shon produced figures Mr Ir errors In Salt Lake at that operating compared cent as per are arc present little less In Denver 24 In Los Angeles to a n and nfl 37 in San Francisco Answering An An- n the lie charge that tho the operators he hesaM underpaid and here too young are arc 37 00 was said saM that lint the average crage pa pay month mouth and that the average age was n Ct 4 months running down downto and 20 years HS He lie said saltI out of ot 91 n tests to 16 years rears made the past two or three da days throughout the city clU with but two or the subscribers do- do three exceptions elated ell the service better than during the tile preceding period before time the con con- soll a lion Asked to explain the meaning of ot a word frequently used b by him during the tho meeting Mr Ir Hamlin condition that It meant a mental saIl said of bad ball service after tho the growing out Q consolidation that the people who once suffered think they the theare are arc still suffering and still must kick k at the telephone company n y |