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Show iroyr ay t i"",'y'i'''',yi''igrf,,frir''rir'fiyi',ir'''''ii''1' jf'"1 1" n""" Got a complaint? Call the Better Business Bureau Berna Dean of Chicago had a gripe about her treatment at an expensive hair salon. Ben Parker of the Bronx wondered how to get information on an investment firm he and his wife had seen advertised. Walter Howe of Stony Brook, N.Y., had a bad experience in having his color TV repaired. Yet none contacted the local Better Business Bureau. The Bureau's purpose is to be an effective advocate of good business ethics. It is supported primarily by dues from member firms, who must meet high performance standards regarding advertising and selling practices. It serves as a mediator in problems between consumers and businesses. If you are considering a purchase at a store with which you are not familiar, phone or write the BBB beforehand. You must know the exact name and address of the store. (An inquiry to BBB is also a good idea before you donate to an unknown charity). The BBB has files on every member company and others. (The BBB of RflY HOWARD ) ) rJ OC2J iff TOMORROW'S DOLLAR Greater New York has files on over 100,000 companies within a radius). After your inquiry, the BBB will tell you how many complaints, if any, have been registered against the company and how it has reacted to those complaints. You will be given facts from the file. The BBB will not issue opinions. If you have a complaint about a store, explain to the BBB the nature of your grievance. They will advise you what steps to take. They probably will suggest that you first get in touch with the store yourself, and they will give you the name of a top management contact who, at reputable stores, will be eager to settle the matter. Sometimes merely threatening to file a complaint with the BBB is sufficient to get action. If the matter cannot be resolved between you and the store, recontact the BBB, request a form and file a formal complaint. The BBB will act as a negotiator in any legitimate grievance. But don't expect the BBB to solve illegitimate complaints. (Your new sofa cannot be delivered because your door y" ynyrrii.yiin ninjjTp DESERET NEWS, THURSDAY, MAY 26, is too narrow). If the store cares about its reputation and wants repeat business, the BBB normally is very effec- tive. dpalt with by the BBB. But they will advise you which law enforcement agency to contact. What clout does Hit BBB have? If a The BBB admits it has little luck with unscrupulous firms. However, those complaints go into the file and are reported when you inquire. Fraud and other illegal business practices are not business fears that an unfavorable report will be given to potential customers, it will move to settle your complaint. An effective tactic used by the BBB in Chicago is their NlPI (not in the - C5 1977 public interest) bulletin. This bulletin is sent to the media, listing firms about which they have had consistently unfavorable reports. It advises that it is "not in the public interest to accept further advertising from the listed firms. (Nobody wants to make the NIPI bulletin). BBB staff people personally k business practices. For example, if a store advertises a sale, they will go to determine whether it is genuine or just a come on. spot-chec- le r AL DAY ' t ' Great Savings in all departments! $ i v A 4 Mrs. Jerry Gwynn Mrs. Thomas Kelly In k Sharon Poulsen the nuptial news Fisher -- Kelly Kathleen Fisher and Thomas E. Kelly were married Thursday in the Salt Lake Temple. The Lion House was the setting for a wedding breakfast. A reception will be given in their honor Thursday evening at the Stratford Ward. The bride, a daughter of Mr. and Mrs. Grant J. Fisher, Salt Lake City, was graduated from Brigham Young University. The bridegroom, son of Mrs. Eugene L. Kelly, Ogden, and the late Eugene L. Kelly, was graduated Summa Cum Laude from B.Y.U. He will attend Harvard Law School this fall. Mr. Kelly has also completed an LDS Italy North mission. Mitchell - Gwynn Heather Ann Mitchell and Jerry C. Gwynn exchanged nuptial vows Thursday in the Salt Lake Temple. The Beefeater was the setting afterward for a wedding breakfast honoring the newlyweds. Hosts were his parents, Mr. and Mrs. C. Cleon Gwynn, North Salt Lake. The Eldridge House in Bountiful will be the setting Thursday evening for a reception honoring the couple. Her parents, Mr. and Mrs. Ralph Mitchell, also of North Salt Lake, will be hosts. The bride attended Brigham Young University. Her husband is studying at the University of Utah. He has completed an LDS California Oakland mission. Poulsen-Horto- n Making plans for a June 16 wedding in the Salt Lake Temple are Sharon Poulsen and Garth A. Horton. Miss Poulsen is a daughter of Mr. and Mrs. George W. Poulsen Jr., wedding. His parents, Mr. and Mrs. Leland R. Horton, 1870 Laurelhurst, will fete the couple at a wedding breakfast at Log Haven following the marriage ceremony. Miss Poulsen and her fiance attended the University of Utah. She affiliated with Lambda Delta Sigma. Mr. Horton has fulfilled an LDS New York Rochester mission. 'fr'-ii- t i B-- YV VESTHA FACER SANDBERG yh' 82ND BIRTHDAY The family of Vestha Facer Sandberg will honor XFp her on her 82nd Birthday with an Open House on Saturday. May 28, 1977, at her home. 1687 South 6th East, Salt Lake City, Utah from 4 p m. until 7 p.m. All relatives and friends are invited to attend. Ho gifts, please 4 Browning Ave. They will honor the couple at a 2170 reception at the Lion House the evening of the Beautiful New Group by Martha Manning Sizes 1412 to 24'2 Complete coordinate outfit in sparkling mint green. 100 polyester double knit Cap Sleeve Betted Jacket reg. value 34" Short Sleeve Jacket reg value 34" Solid Green or White Pant 26.00 19" 19" White Blouse Downtown QUANTITIES LIMITED . BROKEN SIZES & COLORS . Fashion Place Ogden & Orem . |