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Show Ma Bell tells its side of the leasing story Editor: This regards the difficulty Jean Gordon Pullem encountered regarding a telephone that she purchased several years ago at a time when the working parts of such phones remained as a leased item. From her letter in the American Fork Citizen (Aug. 27, 1986), it appears that she purchased the telephone from Mountain Bell before its divestiture from American Telephone and Telegraph Company. Following that divestiture, AT&T continued leasing the working parts of her telephone. Her concern is that she felt she was not sufficiently informed of the lease arrangement and that she is now having difficulty resolving the matter of those leased parts still assigned to her. Due lo the divestiture of the Bell System, Mountain Bell can only speak to the first issue regarding the original sale. Although it is difficult to determine what specifically occurred at the time of this purchase, it was the practice of Mountain Bell employees to inform customers about the lease arrangement. The information was also included in-cluded in the bill of sale and on a label attached to the telephone set itself. Lease costs also appeared in the itemized statement Mountain Bell sent out until AT&T assumed that service. In addition, public notice was given prior to the divestiture that customers could purchase the set, continue leasing or return working components as desired. , fur 3! We're very sorry 'or jV misunderstandings 0 conveiences that may na d curred in this proce" v especially for those report Jean Gordon Pullem. . 10t ..Sieve Li" Assistant Staff Ma Mountain p |