Show I Postal Notes Postmaster Clifford Sondrup today called attention of Ephraim Eph raim mailers to the new Postal Customers Bill of Rights to help helpmeet helpmeet helpmeet meet President Johnsons Johnson's govI gov gov- I wide goal of improving the quality of federal service to the public Directed at post office window services Postmaster General Lawrence F F. OBrien O'Brien has ordered ordered ordered order order- ed the Customers Customer's Bill of Rights implemented by two immediate steps at Ephraim 1 I. Posters will be displayed Inthe in inthe inthe the post office lobby and service counters containing 10 points which specify the kind of treatment treatment treat treat- ment went customers have a right to expect 2 2 Instructions from Mr OBrien O'Brien call can for careful observance observance i ance of all points in the Postal E I Customers Customer's Bill BiU of Rights The instructions also provide directions directions directions for the most efficient management management management man man- of window services The posters tell ten customers they are entitled to 1 A neat clean counter on which to transact business 2 Service by a well-groomed well neat window employee 3 A friendly greeting that expresses expresses expresses ex ex- presses a desire to assist 4 Knowledgeable well inform ed interested window personnel to help with postal needs 5 Prompt alert and efficient service 6 6 Competent and correct in information information information in- in formation on inquiries 7 An attitude that reflects helpfulness patience and con con- geniality 8 8 The courtesy and tact that would be expected from a friend 9 Polite referral to another individual or agency when necessary necessary necessary essary to give the appropriate service 10 A feeling upon leaving that the post office is glad to serve and help at all times Mr OBrien O'Brien stated in connection connection connection tion with the new postal service Improvement effort President Johnson insisted that every federal employee give added attention to providing the American people with the very best possible service Since your daily duties bring you indirect Indirect in indirect direct and continuing contact with our customers I would like to tell you what I consider the type of service the American people people people peo peo- have a right to expect when dealing with the largest business operation in the world In addition to improving relations relations relations rela rela- with customers Postmaster ter Sondrup said the Customers Customers Customers Custo mers mer's Bill of Rights can expedite expedite expedite dite handling of transactions at atthe atthe th the wind windows ws and make the service service servo ice more efficient He urged Ephraim residents to assist in this effort by stating their needs clearly and having money and any necessary filled filled- out forms ready for The Postmaster explained that demands on window personnel who must deal with a wide variety variety variety var var- of information forms and varying services are usually very heavy and postal customers customers customers custo custo- mers can assist them in meeting meeting meet ing the new service goals by being being being be be- ing as brief and like business-like as possible H |