| Show ii12 finding itself at crossroads II the business center toKether lacks the modern plies Irian crossing signals found elsewhere in I tit city 'Ito it per are not ollered 4ven the security of the blaie CrOY1111! Sli laUld tie i1alg'11b111110(111(Itivntown Business ()k nes say the con tinning decay Is emblematic of the citv's beim'n diinterest in their enerable hi1V11s trict 1acks tho sox ap peal of new develf)pnients too slid o int() talon slintiA rehnLo) i2(x)t this point it's likely the men roliwillomt will be abandoned in favor of a much lunited $12 million face lilt that will include only new lighting benches curbs and pedestnan count-dowcrossing signals she says Nterchants fear with the project's energy sapped squabbling between community leaders merchants and landoixners that historically has blocked will re erupt prwress -It has been a missed opportunity in the evolution of the Nria Into a truly vibrant community gathering place and a wilka hif business and residential neighborhood" says Jim Ark owner of 17n ftersity Pet Dth and 9th Cmitintitli limn BUSINESS Stit I Ake TribtlIW 1114 Placing workers' needs first yields big success Sorne 1C(ab(' neighborhood -- E nt I hat Wa' hveallic a of - changing prioritiesMost nth and 9tli residents mid merchants seem bet uddled 'by the loss of renewal 'Hornell tufl that followed a community 110'n h011Y last fail to reviow an over arching plan Mr the retail district The merchant association was hacking a protect that 111 ClUdial building a trait lc round a about in the intersect Inn circular strwt (1)11figlirat thPV said W0111(1 SIOW hilt' giving the shopping district a distinctive and welcoming feel East Central Coninninity SAAC neighborhood and even more outlanders must be lured for 9th and 9th to thrive "If nothing happens in that neighborhood if things continue as they are and the adversarial relationship between the community organizations and the merchants continues the neighborhood will blight" Fletcher warns But Remington Love says "That tension is typical in neighborhood that has business and residential What is important is that 9th and 9th has a business community that can- if at all Nlost conmiun ity council fliliers want a small cluster of locally owned businesses that pnivide a spectrum of amenities stry ices anti entertainment Some residents would hlock tin spread of the businessvs wnst on 900 South something most merchants see as not only int 1:itable but desirable (ouncil president peony Archibald Stone acknoMedges the plan's status is unclear "We havent really talked since the she says 01)en houserut sure where we go from here- echoes Salt Lake City Cotmellwonian JH Roming ton Love ''t don't kn()W Sh(tuld regroup and take anothr shot at it Alison Nickirlane o1 1hp city's tepartment of Community and Econonii Dvvelopment says the project lurks somewhere between the community input stage and funding But at I tuaiw "People IA!ant a walkable neighltorhood business district" says Archibald-Ston'hey don't W a n to be living near big stores big parking lots and a lot of lighting and neon at Questioned rent rates: Another friction point is a perception by some merchants that 9th and 9th landlords have an exaggerated idea of the neighborhood's allure that is reflected in spiralling rents And resi- night" She acknowledges that increased traffic and parking may be itecessary to thriving commerce But she says "I wish IlnIsiness people would be a little more satisfied with a modest income: Nlost business owners say that point of view ignores an important reality: Easily more than half their customers already come frotn outside the dents fear excessive rents could force out local ownership in fabusivor of more chain-ownenesses Colangelo who as a partner in Woodman Associates owns most of the northwest corner of N q 410 Go ' e 0 3 0 --- e0 -- BREkKF N1111S4il1 Lahr Tribune Projectionist Tomoaki Yamamoto grabs a cigarette outside the Tower Theater on 900 South a staple at the 9th and 9th neighborhood Community disagreement: Apart from their shared affect kin for 1tth and 9th merchants residents and city officials not agree On how it shpuld t " 04' s THE on-sit- e e round-the-cloc- VOLVO e e h S60 $35115 s5110 SAVINGS o0 SALES EVENT FRIEE 29999 ' ' r I ''''' 14:' INCLUDES PREMIUM PEKE Ken 5101111 k A 011101 wao i) tt MOON-ROO- F I- u - I ir - Voit 6 I's 1 '" 0 I 4 1 — 'k ELECTRONIC CUMAIE CONTROL :- - See the Grocery Guru every Monday on CNA Channel 4's Good Things Utah at 10 am Albortsorts I Each week the Guru prepares a special meal plan with a savings of I TRIP COMPUTER 1 POWER PASSENGER'S SEAT r ME1ALLIC 11F4 I okw S:MULATED WOOD TRIM Watch the Guru: Meal of the Week: ' tt —A Shop of the Week: I 4N4 ' POWER DRIVER'S SEAT WMEMORY 'e4) - Flott: i'llh444I POWER GLASS LEATHER SEATNG SURFACES ' A k 2004 MSRP 0 0: 00 0 0 0 9th and 9th — and is in the process of extensively remodeling two of the empty storefronts — acknowledges rent "is certainly more expensive than what first-tim- e businesses can afford" While "unique and cool" businesses create the character of 9th and 9th he says the days of marginal businesses are over "What I'm looking for is good local businesses with folks who are on the top of their game to come here and really prosper" Colangelo says When interior work is finished he says he plans to expand his bike shop into one of the spaces and foresees no problem in finding a solid tenant for the other Still he agrees with most merchants that a significant overhaul must go forward if 9th and 9th is to flourish "With the improvements the merchants asked the city for" Colangelo says "we could become the kind of neighborhood people think we are" glen warehota sltrillcom ALL WHEEL DRIVE online for Great Deals Roesbery the Grocery Guru shares all the tips strategies and advice you need to get Great Deals just go to wwwdeseretnewscom or wwwsltribcom and click on the Grocery Guru link In addition to all the Guru's helpful information you'll find many other convenient and useful tools BUSINESS d one-thir- of the cost of any improvements business district" through a speCity adinin cial tax district ktrators pay hp PENNY ARCHIBALD-STONand for the city service to 901 t!!Pri-1-to fund the bal and !till hut I t son goo ince The city 's41 a Int council still support" says must approve Contender Itiy even the lessambit ions plan He owner 'tan Colangelo "To he ind allocate the money to make really honest have a little bit It happen McFarlane said 1111111P ii ‘ty by Kevin and Jackie Freiberg 320 pages $2495 (CurrencyDoubleday) years ago Bon sual 'BOOKS Off Business-asMarche ranked sixth -- consultants Kevin and in customer service Jackie Freiberg offer among Federated an instructive collection of stores profiles of companies achiev"By 2002 it had advanced to ing excellent results by placing first place In addition the employees first number of open jobs has retailer dropped 75 percent and the One is Seattle-baseBon Marche The Freibergs' rare openings are snapped up quote Bon Marche's chairman within days not months and chief executive Dan EdelMany more management posiman about putting employees tions are being filled internalfirst: "Putting your customer ly As for sales they reached before your people is the more than $1 billion in 2002" wrong way to go That may the Freibergs write sound like business heresy One of the most spectacular but think about it The cusexamples of such gutsiness is tomer spends at most a couple the SAS Institute of Cary NC of hours a week in a Bon store headed by former North Caroour people spend eight hours a lina State University faculty day there And it's our people member Jim Goodnight who are the primary commuSAS is the world's largest nicators of our culture the livprivate software company It ing embodiment of our brand" has 9000 workers and offices The authors point out that in 23 countries revenue of in 1988 Bon Marche's sales more than $1 billion and 40000 were flat morale was low and customers in 18 countries It turnover was high Customer also leads US companies in service the hallmark of the 247 customer service original store had deterioAmong the worker benefits rated to where managers at at SAS: an e subsidized Federated Department Stores Montessori day-carprogram which had bought the for employees' children flexichain harbored doubts about ble work hours unlimited sick its survival days "kids' days" off to attend Edelman then embarked on to sick children or important a program of culture change events a seven-hou- r workday that involved input from huna cafeteria with booster seats dreds of employee volunteers and high chairs and a free health center throughout the chain The result was the BonLife policy with 11 family-nurspractitiowhich introduced new beneners three family-practicfits increased input from emphysicians two nutritionists 10 nurses a psychotherapist ployees on both their needs and the needs of customers and two physical therapists and instituted a more relaxed In the end the reader of work atmosphere and Guts! may conclude that these checkups to prevent the gutsy businesses are still putcompany from slipping back ting customers first by treatinto its old management ways ing employees so well that The results of the culture they will go the extra kilometer to deliver good products changes the Freibergs' report have been dramatic Four and customer service hi victim Business-as-Usu- al -- In Guts! 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