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Show B2 Hilltop Times PROFILE OF A WARRIOR July 14, 1989. ' I '.'v..";i it, AdtoirD f Loime keeps by Kathleen Keane " I ' ' " - lmost everyone reads the Action Line 0 A column in the Hill top Times. L Do you ever wonder how the problems answered? Well, wonder no lftore. get Charlene Adams, technical support assistant for the Inspector General's office, keeps busy transcribing an average of more than 90 inquiries each month. :. ... Once she records each inquiry, she sends it to the office of primary responsibility that she feels is best qualified to give a thorough and quick response. "It's very rewarding knowing I am part of a process that truly helps people solve their problems," Mrs. Adams said. The fact that she likes dealing with people plays ", ' U.S. Air Force Photo Taking action The Action Line hotline keeps Charlene Adams busy in the Inspector General's office. - . Those who call the number receive a prerecorded message from Maj. Gen. James W. Hopp, Ogden Air Logistics Center Commander which details the contents each inquiry should contain. The messages are transcribed by Charlene Adams, technical support assistant for the Inspector General's IG hotline solution to problems is office. "Most calls made are anonymous. There are rumors that managers and supervisors have access to the names on the filed complaints," she said. However, this is not true. "After I record the calls, all names are erased from the tape. Although I do have a file that keeps names with complaints, they are secured and no one ever sees them except me," she said. Mrs. Adams forwards the complaint to the proper office of primary by Kathleen Keane Hilltop Times staff writer TV V "V y do vou do when you 7at com-- J ' have a personal J plaint or problem in your office and you feel you have exhausted all possible options to solve it? The solution is to call the Action Line hotline number and you're - guaranteed results. 800 West 1500 N. 546-388- I 7 with people's personal interests." When calling the Action Line hotline number, there are several steps that can be taken to make the process more efficient and 777-700- 0, July 15 8:30, 10:30 (PG) . in ft, O.Kfl ...w, v, -- r..w, 7. r.iw, No Passes, No Supersavers ..-r- o!-- i H 12:00, 2:20, 4:45, 7:20 & 9:30 DEAD POETS C 11:00, 1:35, 4:15, 7:00 & 9:45 (PG-13- I N nr JULIE ) XX T-- I calling. Finally, be sure to spell out names and be clear with office symbols. "We occasionally get calls that compliment a base worker for a job well done. I wish people would call in more often because I know many people are doing a good job every day," Mrs. Adams said. The Action Line hotline number is a service intended to help the Hill community.! However, its potential cannot be reached unless you help it. ..vV. ...and Prospector Square Hotel invites you to dust off your dimples and play a round the green! 11:00, 12:40, 2:20, 5:00, 7:00 JAMES BOND 007T problems from within. " Second, when calling, be very specific describing the problem. It helps to organize your thoughts and write them down on paper before GOLF C t TIZjKIBS (PG) First, use the chain of command in your office. Most supervisors and managers are eager to help solve Drive the distance to Park City for FREE GOLF at PARK MEADOWS $1.00, 10:00 am . (R) " .V-;;,,U:- timely. iLETHAL VUEAPIIN 11:30. 2:00. 4:35, 7:15 & 9:40 No Passes, No Supersavers people's problems every morning, but just before it becomes boring, there will be a new problem whose solution is very challenging," she said. In her five years at the IG Office, she has also Seen IIUW ICUULWIUgjr tuittia liti atmiy tu gel me job done more quickly and efficiently. "The first year I was here, I used a typewriter to record the phoned-i- n problems. Then, for two years, we used a word processor, and, finally, switched to computers. "That's good, seeing that we had 171 calls this past May," she said. responsibility. "The people at that office are given five days to investigate the problem and give a response," she said! "The inquiry and response are sent to the general. He usually reads and critiques both within three days." There are exceptions to the rule. "The prerecorded message tells people they can get a response in 10 days, but it takes longer if the general is on a temporary duty assignment or feels the problem deserves further investigation," she said. "General Hopp does not view this opportunity to help people as a form of lip service. He is truly concerned LAND BEFORE TIME TheKarateMd Part m ( bysy a big role in her ability to do her job well. "It's important to get along well with people because I deal with so many types " she said. "I often think that I've heard it all. But then 111 listen to the recording for new complaints and realize I haven't." It's those complaints that have a bit of a twist that offset the common complaints she receives. , "At times it can become tedious listening to Hilltop Times staff writer ' heir I ' E 1120 1:55.4:3(1 7H5&9:55 In Summer the fun may begin on the fairways, but doesn't stop at the 18th hole. There's something great always happening in Park City-.- .. from hot air balloon rides to bike races.' Outdoor concerts to the arts festival, everything under the sun! Come enjoy all the amenities that make Prospector Square Hotel Park City's Summer Golf Headquarters, Special Summer Rates last until September 15th so call today for reservations! $39.00 Includes: Studio with kitchenette . 18 holes of golf at Park Meadows. A beautiful championship golf course, designed by Jack Nicklaus. Practice facilities. 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