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Show " AAaMftttM 12 Hilltop Times QUALITY July 14, 1989. Hill a head of sc hed u e in quality jnitiatiyes I il .... However, the colonel said that training resources have been limited. The objective of the QP4 effort is to "When it comes to quality, Hill AFB analyze processes, to eliminate unleads the way," according to Col. Wil- necessary elements and improve effiliam E. Lindsay, assistant to the com- ciency. Colonel Lindsay said that mander for quality programs. people need to look at what they are a "We're probably good three years doing, and determine if it can be done beyond where anyone expected us to better. be at this point. Compared to other More than 300 quality groups and bases, we are the leader." process action teams have been orHowever, he emphasized that qual- ganized on base to evaluate processes ity is not a program with a distinct be- and suggest improvements. However, the quality teams are only ginning and endingbut an ongoing effort. He said the purpose of the ef- part of the picture. The main responfort is to change the way people at Hill sibility for quality lies with the indo business. dividual. Employees are encouraged to The Department of Defense began speak up when they see something its Total Quality Management pro- that can be improved. Managers are gram 18 months ago, followed quick- required to listen and consider these ly by Hill's own version called QP4. suggestions, according to the colonel, QP4 emphasizes people, process, according to the colonel. This makes communication very imperformance, and product tied together through employee training portant. Some directorates have inby David W. Harris Hilltop Times staff writer Quality officer . and management involvement. itiated to programs Co I. William E. Lindsay, assistant to the 1 j ' . f3'.l lllft:: sz"z:zr:r -- n7"":r? 1 - ' pTTOmtiiii f mk wajjo by Michael Thompson U.S. Air Force Photo responses are given. The colonel said that employee input is vital because no one knows as much about the process as the person doing it. Hill has also included the local union as part of the base's Quality Council. This further emphasizes the employee's role as part of the total team that constitutes quality base operations. Colonel Lindsay credits much of the success of the program to management. He said that their commitment - open Colonel Lindsay said that training is communication between commanders the key to making it all work. and employees such as "dumb sheets" Training of employees and manage- in the Office of the Comptroller and ment has taken high priority in the Quality Under Improvement ProQP4 effort. All new employees are re- grams in the Directorate of Contractquired to complete two hours of quali- ing and Manufacturing. Employees ty orientation. Supervisors will are guaranteed a timely response and, complete 40 hours. according to Colonel Lindsay, those - r ww . r com- mander for quality programs, says quality at Hill is progressing more rapidly than predicted. ' to quality has filtered down to ployees who now see that a good job really matters. He said that it usually takes at least seven years to change the way a work force operates. "There is a lot of work yet to be done, but Hill employees are making great progress," the colonel said. Colonel Lindsay sees Hill as being about three years along in its progress, which means that quality will soon be a way of life for everyone at Hill. w ma j. ww w v. . ww . .w .w m wm rTw m Kears ley's COOLER SPECIALS! Protect yourself in this theater of operations. . . FRIGIKING 1 Expert installation. ar All cabinet warranty. work guaranteed. ' SAVE ON ALL SIZES . & SERVICE CENTER 520 So. 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