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Show At Burt Brothers Tires the customer is always right Cherie Huber Conti ibuting Wilier At Burt Brother Tires, Ron and Wendel Burt have built a thriving business based on the philosophy of making the customer happy. Our motto is customer sen ice and complete satisfaction." says Wendel Burt. Burt Brothers Tires has been at the Bountiful location for almost six years Their Farmington location will be four years old this September Burt Brothers has 52 employees in both stores. The main office is in Bountiful but there are 15 employees in the Farmington store. We have about 150 cars a day going through the Bountiful site and about 75 to 80 at the Farmington site, says Ron Wendel. The Bountiful location also has a full sen ice quick lube area. "We are a Quaker State account so we could take the Quaker State Quick Lube plans and have our architect for this building adopt them to this site It's totally first class and makes it easy for the customer," Wendel Burt says. We were doing it the traditional way but with the new bays we can do an oil change and also offer tire rotation balance and tire repair in a real quick way. It's quick and fast. The customer is in and out, here and gone in 15 minutes, Ron Burt adds. Another great but little known special is the free road hazard insurance that comes with eery new tire pui chased from Burt Brothers. No manufacturer of tires give away road hazard insurance, Wendel Burt dealer to add about 10 percent to the pi ice ol the tue lor road hazard insuiance However. Butt Brothers sell their tires at oi below the advertised puce and don't add on to the pi ice but instead give away the road haaid insuiance We'ie the only dealer that gives away load haaid insurance so cleailv this is a 10 peicent better deal," says Ron Bun The biothers are anxious tor the public to undet stand this savings Most people don t realize that an ad that says load haz-ai- d insurance is available doesn t mean it is ee Road hazaid insuiance, fiat tepau. rotaof tues is all tiee to the tion and Burt Brothers tire customers "One ol the reasons that we are so busy is the way that we take care of the customer." says Wendel Burt "The customer comes in and we fix them up and everyone is all smiles Our biggest worry is that people don't tell us if they aie not happy If " people do tell us, we can woik it out "Dealers aie noted for quality and but with a heavy price tag We want to position ourselves so that as soon as the car is oil its warranty, we're ready to help." says Ron Buit "The customei is always right We want ' I happy customeis," Wendel Burt explains tell our technicians that a happy customer is worth a lot ol money every year" Burt Brothers also feels that the store covers the entile tire maiket Tue prices aie competitive The Goodyear. Michelm and Lee brand ol Kelly Springfield can cover the spectium "There aie usually three cats to a family now With these biands we can oftei all glades for ditterent needs and cover the see "BURT BROTHERS pg. S2 woik-manshi- p THEIR BIGGEST GOAL IS GREAT SERVICE: Ron and Wendel Burt, Don Todd, Kris Montgomery, Chad Sellers, Jeremy Brown and Braden Brown are pledged to giving every customer top service They pride themselves on their 30 minute tue changing policy and same day repair service Photo by Cathy Linford explains. "A road hazard occurs when a tire runs over a sharp object or hits a chuck hole 0 and the tire pops or bruises. If you don't have road hazard insurance and that hap- - " pens, you have to buy a new tue The stnndnid in the business is lor the OtKDCtO 3 ways to own 13,725 inc. rebate or $0 J out of pocket $99mo thru Xmas 97 then 42 lease payments of $299 plus tax or Financing 4.9 APR in lieu of rebate Residual $7881. 15,000 mileyear 15c mile charge. Leave behind highly advanced Ireadprints. else (And everything on ther road.) Try x r. i sr "? L. ih fctt " 1 dtimtM Awesome dry grip Remarkable traction Michelin's" new Pilot' XGT' Z4 ultra-higperformance radial not only brings them together It auickly sets you apart from anyone driving on anything less h r, i r; L ENGINEERED TO EXTREMES BURT BROTHERS BOUNTIFULNSL BOTH STORES 2885 So. Highway 89 OPEN Mon. - Fri. 299-114- Sat. 2 7-- 7 7-- 6 FARMINGTON 1271 N. Highway 89 it Swum Lam 451-459- 0 a Oil & Filter Chance $- - 0S5 Up to ftr m7 s ouara stm 5 30 m ANitliwM M mawaananta intwenon me Ouafear FULL IEWVICC on me wtueri maud an fluid Staa on fwm undiriMW waafl Ouaaar 2 Utah State Inspection 5Q.0ff 1 Emfaalon WHW Parch Automobile reg (10 OO Trucks reg Mott car end Light Truck can an for Piaasa appointment With Th Coupon Good thru May 31 1997 (13 OO |