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Show Wednesday, September 24, 2003 Vernal Express VUktA ism " Unfurl he "Sales" of our business" Tues., Sept 30 Western Park Symposium Agenda. Customers Walking the Plank? Customers Walking the Plank? Registration 8:30 - 9:30 a.m. Leslee Hintze, Department of Workforce Services if Customers dont ask for much. They want their needs met; to be treated with dignity and respect. General Session Speaker : Theyre concerned, not necessarily, about how much you know, but how much you care. Why, Petersen then, is it so difficult to keep customers happy? The Secret of a Successful Business -Why dont employees see the need to deliver Giveem the Pickle customer service? Why arent they all The Customer plays a vital role in our livelihood astonishing customer service pros? In this not to be missed and success. This session focuses on the seminar, you will learn how to stop passing the Customer, their needs, and the importance of customer service buck and how to empower your meeting those needs. Key concepts of customer to give phenomenal customer service! service and the skills required to meet your cus- employees iHinUi ifciin Mt uj tomers needs are incorporated in this lively dis,i tt cussion. Learn the importance of great customer Special Guest Speaker: service. The success of your business depends I t) iM on it. I Leslee Hintze, Department of Workforce Services Repeat of previous workshop Break Sponsored by USU and PEPSI 1- Stress i - -- I it - Thriving or Diving? Sterling Petersen, BATC Stress can come from a wide array of demands, changes, and issues. This session focuses on stress and where it originates. Learn how to recognize the stress in your life; and how to accept, deal, rethink, or avoid the unnecessary strain it creates. Discover how you can control your stress and actually use it to your advantage. David Xiichford Get Your Business Inline Online Monica Walston, Walston Net Design M M I Break Sponsored by UBATC and PEPSI I H If youve ever thought of getting your business HI if 1 ie online, this is the seminar for you. Learn the Successful Selling Strategies how-to- s of an online business how to start; what O. Litchford, UVSC ,David Dealing with Difficult Customers to do once youre online; and how to maintain your web pxpsence. Find out real answers to questions This is a great follow-ii- p session to GiVe'em ThengJhat tefi35d ofl343rgah1iations individual about costs, what your business needs or doesnt Pickle. In this session, we will build on the skills needs. Come learn proven successful techniques and how to avoid some of the common needed to create effective customer relations and ranging from prospecting to closing the sale with need, of an online business. focus on dealing with the Difficult Customer, emphasis on the psychology of the buyer. Learn what makes them difficult, how to recognize Government Sailing: Register Your Ship! Teambuilding aJ2uality Workforce potential problems before they erupt and how 4o Mark Holmes, USU - USBDC Sterling Petersen, BATC create a more positive outcome. This session assists teams in building better rela-A- d The government is the largest consumer of many tionships, cohesiveness and trust. Take part in an goods (from alfalfa to satellites) and services (cusDesigns That Sail will tell you I 3ctivity that identifies a teams strengths and todial to transportation). This session Lori Gillman, Uintah High School Discover the function of a team, its how to get into that market. It will also explain the Outstanding print ads dont just materialize. Join weaknesses. cycle, phases of development and how to keep regulations of the Central Contractor Registry and us as we unveil the secrets behind a great d. In e benefits. this session you will learn how to use art, jraph- - 3 team moving in the right direction. This session ads provides a fun environment for learning how ics, fonts, and layout to create teams can develop toward a high performance Brought to you by the Vernal Area Chamber that will really sell. 2 of Commerce. To call . platform. - F pit-fal- ls HUB-Zon- eye-catchi- ng pre-reglat- AMERICAN FAMILY UNlSlUIRfAlNlCtEfl Atfrtey Established 1915 Brian STATI Gorum VoBy Medtete Center Established 1945 Lamplighter Hotel FARM 2 120 East Main Vernal 780-031- 2 INSURANCI Since 1946 GYM? chritenen infipainiy Established 1942 Ml I Established 1955 A All your protection under one roof Thomson-Blackbu- CLOTHING CO 789-135- er Mr S Clothing Established 1958 Vernal Theatre m Vernal Mortuary Cinema 5 Since 1949 Established 1946 Western 'utmuMi Living Harm fvmfohfngt For YourUftefyU Established 1956 Established 1949 if CI23 EmB g ZIONS BANK www.ziondhank.com Serving the Uintah Basin Since 1949 Owners: Randy B. Scarle & Terrance J. Scarlc AMERICAN GILSPNITE JACKS GENERAL TIRE Established im r l o t: : COPY r: Established 2002 Established 1958 Established 1912 Established 1903 Utah Motor Company Established 1935 Cl |