Do Dow Soars lo a 31 -- Point Gain ou Hale Your Job? Millions Are Denied Satisfaction at Work Hus in ess j , ! . . f Newspapers r "I really enjoy my job," explained Susan. "1 wake up on Monday morning eager to go to work," Not me, responded her friend. Even my weekends are ruined because of having to go back to work." Job satisfaction is the measure of ones total feelings and attitudes toward his or her job. Although pollsters and researchers conduct many surveys on employee satisfaction, they do not always agree. In fact, differ-- 1 ent surveys show a range from 10 percent to 30 percent of employees who say they are unhappy with their jobs. But even at the optimistic rate of 10 percent, there is still a sizable group, more than 20 million employees, who are unhappy at work. Researchers typically agree on what factors contribute to job satisfaction: The job itself. By far the major influence on employee happiness at work is the job itself. People who work in interesting, challenging jobs that use their training and intelligence report high levels of satisfaction. By contrast, dull, boring repetitive, monotonous jobs are sure to create painful, unhappy experiences for large groups of workers. As an unhappy employee commented, "A monkey could do this job. If I were to die tomorrow, they would replace me the next day and never miss a lick. Pay and benefits. The package is the second most important influence on job satisfaction. Employees who work in jobs that are considered are typically much more unhappy than employees in higherpaying jobs. The seemingly logical question is, Why don't people in jobs quit and move to higher-payin- g jobs? Of course, do. But others, because of family circumstances, lack of many training or tradition, are not as mobile and they remain unhappy at work. Opportunity for promotion and recognition. A great cause of stress and frustration at work is blocked careers. People in stalled careers realize that, no matter how hard they work, that they still will not be promoted. There are simply no positions available. Of course, promotion opportunities usually occur in organizations that are growing rapidly. When growth slows or stops, many people who were at one time happy begin to lose their it pay-benef- . low-payin- g : low-payi- zest. also add to Friendly workers. Friendly, helpful work satisfaction. Employees who are cooperative, team players add to the satisfaction of the group. In fact, some managers are able to attain rather high satisfaction in monotonous jobs because they hire friendly, supportive people and treat them well. As an employee explained, The work is not much, but I get to associate with a great group of people." By contrast, when there is a lot of bad blood dripping among dissatisfaction increases. Adequate resources. Excellent work facilities, by themselves, may not be enough to create outstanding performances. But employees are much more satisfied when they have adequate tools, resources, and work space to do their jobs. Nothing is more frustrating, explained a longtime employee, than to be without the proper equipment to get the job done. The impact of low satisfaction is costly both to the individual and the organization. According to many studies, people who are unhappy at work are absent more, have more accidents, steal more, and quit more often. Management Quiz Instructions: Rate your degree of job satisfaction by responding to the following questions. Use the scale: 5 equals very satisfied, 4 equals somewhat satisfied, 3 equals neutral, 2 equals somewhat dissatisfied, and equals very dissatisfied. 1 How do you feel about your 1. . . . Salary? 4. Section 16, 1986 B 11 Page business activity than expected Traders in the credit markets responded with caution, pushing mtei est rates up a bit But it was widely noted on Wall Street that almost all of the gam arose from auto sales, which were int fi flated hy offers of nancing. Thus, hopes persisted that the Federal Reserve Board still might find room to ease credit fur- below-maike- Zions Securities Dedicates Office Tower The Market In Brief New 0 o Mall. Parking for the building has been provided in a new structure on Social Hall Avenue There, some 700 covered parking stalls have been built. Mr. Coles said when the balance of the retail space is leased and completed next year, Zions Securities plans to hold a grand opening of the building to coincide with the anniversary of the ZCMI Mall house. We advertised the open house heavily on radio and newspaper," explained Mr. Cole. Zions Securities is the commercial real estate arm in the downtown area of the Church of Jesus Christ of Latter- VOLUME UP 1,161 Benson cut a ribbon to officially open the building The building, which has 385.000 square feet of office and retail space, connects to Zions Securities ZCMI p Exchange Oct. 15, 1986 22-Sto- ry Zions Securities Corp gave the public Wednesday the first close-uoffice tower view of its new and retail plaza at 60 E. South Temthe Eagle Gate Plaza and Ofple fice Tower. A dedication ceremony, attended by about 2,000 invited guests, preceded an open house that started at noon, but was extended from 3 to 4 p.m. because so many people showed up. Richard F. Coles, divisional manager of Zions Securities and manager of the companys developments on the block of the new Eagle Gate Plaza and Office Tower, estimated about 10,000 people attended the open York Stock 145.010,000 SHARES ISSUES UNCHAMfD 1 TRADED 400 2,002 down 441 NYSE Index S & 137.36 4 1.8 238.80 n 3.43 P Comp Dow Jones Ind 1,831.69 31.49 ther before the end of the year While the industrial average post ed the best percentage gain among the Dow Jones averages, the trails portation average also attracted a lot of attention, rising 8 50 to 836 13 That surpassed the previous closing high ol 830 34 it set at the end of March The industrials remained about 88 points short of the closing peak of 1.919 71 they reached Sept. 4 industrials. Among the blue-chip International Business Machines to 123. American TeleTelegraph 1 to 244. Minnesota Mining & Manufacturing 3l to 107lr, and Sears Roebuck I1 to 434. Brokers said the strength in IBM. which has been under heavy selling pressure lately as its third-quartearnings came in below earlier expectations. helped set the tone for the market in general. EF. Hutton gained 1 lo 48s i in ; active trading. The company, which has been the subject of recurring J takeover rumors and speculation, j said it knew of no reason for the ac ' ; tivity. as Amerada Hess, also discussed a, I 1 H rose takeover candidate, possible lo 267 and ranked as the most active j issue on turnover of more than 4 mil S lion shares On the downside, Trans World fell ll4 to 2911. The company said its . earnings per share for the third quar ter would he lower, citing an in creased tax rate climbed 2- & phone Chain Urges Franchises to Do Likewise Wendys Dumps Pepsi for Saints. Each person at the open house was given a antique brass coin minted especially for the occasion. Four members of the Utah Symphony played classical music, and food and balloons were available. Guests were offered tours of the tower to the 20th floor. The 21st and 22nd floors comprise the penthouse which is leased to Hargate Inc. and Johnson & Higgins. All three members of the First Presidency of the LDS Church attended the dedication. President Gordon B. Hinckley, first counselor, gave the dedicatory prayer. Other speakers included W. Kent Money, president of Zions Security, who introduced the dignitaries; Salt Lake City Mayor Palmer DePaulis and John Longaker of Coldwell Banker Commercial Real Estate Services, exclusive leasing agent for the build- By Jube Shiver Jr. Los Angeles Times -day Pepsico, based in Purchase, N.Y., Coke," he said, adding that Pepsi's has operated Pizza Hut and Taco Bell largest restaurant account is Pills- restaurants for several years. But Burger King. Robert L. Barney, Wendy's chairman In recent months, Coca-Col- a Cot and chief executive, said Pepsico has to woo neyr sought aggressively went one step too far" last summer restaurant accounts from fast-fooin buying the Kentucky Fried Chickoperators by arguing that by serving Z en chain of 6,500 fast-foorestaufinance their owfl rants. That $850 million acquisition Pepsi they help several ata-- Although competition. the world's largest lvsts believe that Coca-Col- a made Pepsico ,h4i chain in terms of number of made some inroads with that argtt-lj- j with more 14,000 than restaurants, ment, they said it was unlikely to outlets cause Pepsico to retreat from its "Their interests are now in conflict pansion into the restaurant busine$ with a Wendys, and we will not supTheres no turning back t port a company that is trying to make Pepsi, said Andres S. Christon, $ our customers its customers, Barprincipal of Ippolito Christon & Co.jy' ney said. financial-consulU-- S an Atlanta-base- d Pepsi-Col- a spokesman Stuart Ross ing firm. Their strategy is commitfT e disputed that assertion. If you want ted to the industry, which is eight times larger than sofCJ to talk about competition, Wendys - A real competition is McDonalds and drinks. ; Wendys International, the nation's hamburger chain, said Wednesday that it planned to drop Pepsi-Col- a from the menu at its 1,212 outlets in favor of company-owneCoca-Colbecause of Pepsis increasing prominence an an operator of bury-owne- third-large- d restaurants d fast-foo- Wendys, which ranks behind McDonalds and Burger King, also said it would urge its 2,270 U.S. franchisees to make the switch. (Under the companys agreements, franchises may serve what they choose.) The outlets will make the switch over the next two months, said officials of Wendy's, which is based in suburban Dublin, Ohio. Wendy's has since opening its served Pepsi-Col- a first restaurant in 1969. ing. Mr. Longaker noted that about 40 percent of the building is leased. He added some 50 percent of the tenants are companies new to Salt Lake City. LDS Church President Ezra Taft d d a fast-foo- Coca-Col- a; conditions? Tools and equipment? Work itself? TOO Y YM) YflfLlL USX Is Selling Off Chemical Division - USX Corp. PITTSBURGH (AP) announced plans Wednesday to spin off its chemicals business to current managers in a deal expected to bring the beleaguered oil and steelmaking giant up to $600 million. The swap with the newly formed Aristech Chemical Corp. does not include USXs TENN-USventure in Pasadena, Texas, which has been losing money. USX's money-losin- g Agrichemicals unit was sold earlier this year. At least one Wall Street analyst said the deal will likely do nothing to discourage a possible takeover by corporate raider Carl Icahn, who has offered to buy the Pittsburgh-basecompany for $31 a share or nearly $8 Opportunities for promotion? Benefit package? 8. Opportunities for recognition 9. Personal growth in your work 10. Overall work situation? 6. 7. - . 'O O OJlQ Ol 111 d Interpretation. Total your points. 44 or higher indicates high satisfaction; 30 to 43 indicates average satisfaction; below 30, consider doing something to improve your situation. Gerald Graham is a professor at Wichita State University and a management billion. WANT-AD- S 237-200- 0 KSL Radio 1GU is marching for the absolutely, positively, without any question or doubt, best "Federal Express Saves the Day story in Salt Lake City. 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