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Show B THE VALUE OF SMALL H COURTESIES B A nintliematlclan has figured out H that a certain telephono company Is H losing 12" hours work a day every H , Oay through tho time taken by its op- H I orators to say "Pleaso." H J ! Yet the elllclcncy of an cmployo Is H J not always measured by the capacity B . j to hustlo through the most work. H Thcru are many peoplo Jiold ng fixed H 1 positions with public serlco corpora- H tlons who become very short and cms- H ty in dealing with the public. Their H' ' elllclcncy is harmful. B There are sonii) men In such posl- ! , tlons who aro altogether too much Inclined In-clined to look on their positions as 4 life Jobs. They aro Irritated by fool's fool-'s ish questions, and they tako it out r on tlio general public. No doubt H they aro hurried and nervous. If so B they Bhould go Into farming or somo H other occupation rcaulrlng less nervo H strain. Thoy answer questions In Hi monocyllables as much as posslblo, H, and rarely help tlio perplexed ques-H' ques-H' tloncr by an intelligent account of B the situation. B A man In a position, v. hero ho B stands between tho iiubllc scrvlco cor- B' poratlon and tho public, can do a B great deal of harm. The public may m i not suffer any great loss In dealing B with him. Hut his ittnudo makoa B his corporation seem something un- B friendly and hostllo. It wilt preju- 1 dice moro peoplo then more serious B nbtises in the way of too h gh rates. m Jinny corporations particularly dur- H lng recent years havo been emphaslz- B lng tho value of llttlo courtesies. Kv- B cry question Is answered with tho B maximum of courtesy ami pains aro HHV taken to mako pcop'o comfortable. ' The public overlooks a great many B wrongs when it is attended to In this B frjendly fashion. pB Tho quest on with which this artl- BBJ clo started, as to whether telephone BBJ operators should take tlmo for man- BBV li era and courtesies, has often been BBV raised. Tclcphoiio operation Is nor- vous work. Kory time nn operator BBT can stop for a single word or good BBf manners, sho makes tho great tele- BB phono machine scos more human und BBj friendly. |
