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Show I IiIltop 2 TIMES Aug. 30, 2012 THili topm .7 ES -ice 1948 Hilltop Times Editorial Staff: Lee Carter ... Standard-Examiner publisher Mary Lou Gorny Hilltop Times Editor Hilltop Times Krista Starker Correspondent Hilltop Times Kim Cook Correspondent Deadlines: Editorial and news items are due by noon on the Friday prior to the Thursday print date. To submit news items e-mail hilltoptimes@standard.net or call 801- 625-4273. For Classified Advertising, call 801-625-4300. For Retail Advertising, call 801-625-4388. The Hilltop Times is published by Ogden Publishing Corp., a private firm in no way connected with the U.S. Air Force, under, and in compliance with, a Memorandum of Understanding with Hill Air Force Base. The content of the Hilltop Times does not necessarily represent the views of, nor is it endorsed by, the U.S. Government, the Department of Defense, the Department of the Air Force or Hill Air Force Base (collectively, the Government). The appearance of advertising in this publication, including inserts or supplements, does not constitute endorsement by the Government of the products or services advertised. Everything advertised in this publication shall be made available for purchase, use or patronage without regard to race, color, religion, sex, national origin, age, marital status, physical handicap, political affiliation or any other nonmerit factor of the purchaser, user or patron. Editorial content is edited, prepared and provided by the Standard-Examiner, 332 Standard Way, Ogden, Utah, 84404. Additional editorial content is provided by various military and civilian wire services and Hill Air Force Base public affairs departments. Call 801-625-4273 with story ideas or comments, or contact the editor, Mary Lou Gorny, at mgorny@standard.net . Call 801-6254300 for Classified Advertising or 801-6254388 for Retail Advertising. HAWC Nest Fitness Tip from the Health and Wellness Center Up to 12 weeks of FREE tobacco cessation medication is available to federal employees and up to 6 months is available for active duty, dependents and retirees when attending the tobacco cessation series. Call the Health and Wellness Center at 801-777-1215 for further information. THINK SAFETY Hill's Total 2012 DUIs: 10 Hill's Last DUI: fame 30 Unit Involved: 75d 0frizeitatthad Sufrizent Sgueldittot Airmen Against Drinking and Driving provide rides when designated drivers are unavailable. Call 777-1111 to request a ride anytime. Hours of operation: Fridays-Saturdays 10 p.m.- 6 a.m. Sundays 9 p.m.-midnight. COMMENTARY AF senior leaders Declaring victory too soon echo be safe during holiday A BY WENDELL MANN 748 SCMG/OMS s supply chain managers, our suc- Armed Forces News Service W ASHINGTON — Secretary of the Air Force Michael Donley, Air Force Chief of Staff Gen. Mark A. Welsh III and Chief Master Sergeant of the Air Force James Roy issued the following message to all Air Force personnel: As our nation pays tribute to American workers during Labor Day weekend, we thank all Airmen for your dedicated service and hard work every day of the year. While many of you enjoy a well-earned break to celebrate the last holiday of the summer season, we urge you to plan your activities with care and to make smart decisions that will keep you, your family and your friends safe. Safety is a concern for all of us. Sadly, more than 40 Airmen have died in off-duty mishaps this year, including 27 Airmen killed in motor vehicle accidents. Many of these tragic losses may have been preventable, the result of reckless behavior such as excessive speed, irresponsible alcohol use, failure to use proper safety gear or inattention. Equally alarming, our Air Force family has lost 70 Airmen to suicide this year. Our goal is to eliminate all preventable mishaps, and you can help by setting a standard of zero tolerance for reckless behavior and through awareness of subtle behavioral changes that could indicate heightened levels of stress in yourself or others. Because one lost life is too many, we urge all Airmen to look out for one another and remember that safety requires deliberate forethought. Your family, friends, and fellow Airmen depend on you. Please take time to consider safety as you enjoy Labor Day weekend, and as always, thank you for all you do for our Air Force and our nation. cess depends on our ability to provide customers with products and services that meet their needs as well as their expectations. Delivering resources via the right thing, the right way and for the right reason are measurements of our success. The 748th Supply Chain Management Group bumper sticker reads: "Logistics professionals providing, anticipating and satisfying our customer needs." The art of anticipating customer needs can often prove to be a very difficult task. However, in situations where we failed to meet customer expectations, the root cause often can be traced to "not sustaining meaningful communications." When internal performance becomes suspect, immediate action is required. We assemble continuous process improvement teams comprised of both stakeholder and process subject matter experts — with a charge to review customer expectations, identify constraints, analyze performance gaps, develop future state measures, maximize efficiencies and eliminate waste. After the hard work of analyzing and improving the process, the improvement team launches the newly improved process. The early results are often impressive and the temptation to declare victory and celebration comes easily and eagerly. Celebrating a win is fine, however, declaring the war won by just improving the process, can be catastrophic. Until the changes sink deeply into the culture, all new approaches are fragile and must be safeguarded until full integration and sustainment is achieved. A process improvement effort without a culture shift and full integration, will subject the new process to regression. But why? Given the team's hard work and data analysis, and given the sacrifices that were made and the resources that were made available, what could possibly drive the improved process into regression? The answer is realizing that regression actually starts early in the process improvement effort under the guise of "not enough." The urgency level was not intense enough, the guiding coalition was not 777-7000 action.line.pa@hill.af.mil When you call or send an e-mail, your comments will be recorded and staffed through the agency responsible for action. Please give your supervisor and chain of command the opportunity to work with you in answering questions and solving problems before calling the Acton Line. This will help me better serve your interests. Items of basewide interest will be published in the Hilltop Times. Report suspicious activity v0 the AFOSI EAGLE EYES program 777-3056 / 3057/ 3058. watch - Report Protect Force Protection is Our Business - Everyone is Sensor Phone numbers 4 The base agencies listed can be contacted directly if you have a complaint or a problem with their services: Security Forces 24-hr. Crisis Information Force Support Squadron Base Restaurants Retirement/Compensation (civilian) Equal Opportunity Office Employer Relations Military Pay Civilian Pay Air Force Suggestion Program Hill Straight Talk IG Complaints (for appointment) IG Complaints (after hours) Fraud, Waste or Abuse (recording) Loud Noise 777-3056 777-3056 777-4134 777-2043 777-6142 777-5455 777-7129 777-1851 777-6246 777-6901 777-9696 777-5305 777-5361 777-5361 1 877 885 9595 - - - (complaints) 75th Medical Group Civil Engineering Hill Pride Hotline Public Affairs Military Housing Maintenance Safety Office SUICIDE PREVENTION ASSISTANCE Mental Health Clinic 777-7909 Chaplain 777-2106 Military OneSource (800) 342-9647 National Suicide (800) 273 8255 Prevention Line TriWest Crisis Line (866) 284-3743 TriWest Behavioral (866) 651-4970 Health Contact Center EAP (800)111.0364 777 - 1163 Occupational Medicine Services Wiegman Advocates 777-2255 - 777-4918 777-1856 777-7433 777-5333 825-9392 Safety Office Hotline 586-9300 777-1985 Sexual Assault Response Coordinator (or) 777-1964 Union 777-3257 777-1852 AFOSI Narcotics Hotline Family Assistance Center 777-3090 777-3333 (when activated) powerful enough, the vision was not clear enough, the culture shift was not guarded enough, the implementation plan was not detailed enough or the team was not assembled long enough, or any one of numerous other ideas. Even factoring in the paradigms of "not enough," it is the premature victory celebration that kills improvement momentum. And once stalled, the powerful forces of tradition begin to take over once again. Early victory celebration is a combination of activity from both change initiators and change resistors. When the process begins to show clear signs of progress, the initiators go overboard with enthusiasm, driving it even further along. But, when the improvement begins to slow, change resistors are quick to take advantage of numerous opportunities in order to derail or stop the change and return to tradition and business as usual. Tradition then becomes stronger than change. Thus, the ability to impact our culture can become increasingly difficult. Leaders of successful efforts have demonstrated that declaring meaningful victory lends credibility to help tackle more complex process issues. Those same leaders seek improvements in systems and structures that are consistent with their particular organizational goals and objectives, their mission, and their vision. Directly translating into customer satisfaction. Within the 748th SCMG, the command vision is reinforced in squadron level Strategic Campaign Plans. Squadron Campaign Plans align critical resources in meeting the goals, objectives, initiatives and metrics of the group. Until changes sink deeply into an organizations culture, all new approaches are fragile and are at risk of the "declaring victory too soon" phenomenon. Change does not just happen for the sake of change, it must be meaningful and measurable. At the same time, culture shift begins when we recognize process improvement gains and re-deploy resources to sustain those gains and enhance customer communications. Declaring victory to advance your culture shift as a byproduct of your process improvement initiatives is noteworthy. But as a word of caution, don't be so eager that you declare it too soon and risk regressing back to the way it was before. Team Hill Round Up western auction at Hill museum Sept. 28 BY ANDREA MASON 388th Fighter Wing Public Affairs 0 ne of the largest annual fundraising events for programs benefiting families at Hill Air Force Base will be held on Sept. 28, 6 p.m., at the Hill Aerospace Museum. The Team Hill Round Up, formerly known as the 388th Spouse's Round Up, is a western-themed silent and live auction, which raises thousands of dollars for Hill AFB Airmen and families. "Team Hill's Round Up heavily impacts our entire Air Force community, even civilians, and supports numerous programs for the local military community and their families," said Staci Long, Team Hill Round Up committee chairwoman and spouse to 388th Fighter Wing Commander Col. Scott Long. Proceeds from last year's event went to among others Wolf Creek deployment retreats, Utah Military Family Foundation, Pilot for a Day with Make-A-Wish, Team Hill First Sergeants, Hill Enlisted Spouses Club, Hill Field Elementary School, Hill AFB Chapel, Hill AFB Officer Spouses Club, Airmen Against Drunk Driving, 729th Air Control Squadron Warriors Group and Air Force Sergeants Association. The event is hosted by a committee of volunteers and continues to be a very popular event for both the base and the community. For more information about the Team Hill Round Up fundraiser or to volunteer, please visit http://www. facebook.com/TearnHillRoundUp, or contact the event chairperson, Staci Long, at stacirae@mac.com or 786525-7188. -at Inill |