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Show » Sunday, February 19, 2006 DAILY HERALD Stop in and ‘Relax The Back’ Words really can hurt you Melissa Mayntz NORTH COUNTY STAFF Customers can also order from quarterly catalogsto find precisely the right product. The parent company,Spine Universe, extensively researches new products, several of which are manufactured exclusively for Relax The Back such as the fully powered Zero Gravity Lift Chair and the Premier Health MassageRecliner. The most popular products include the Tempur-Pedic beds and massagechairs, which wereparticularly hotitems for holiday gifts. The biggest challenge has been adjusting toretail life. “Wehadnoideathatit would be a 24/7 career,” said Cathleen Lewis. “The businessis running fa Asthe only store in Utah Valley that caters exclusively to the care and comfort of the back and neck, Relax The Back entertains a lot of repeat business. The Lewises understand how Bob and Cathleen Lewis are experts at relaxing. As the owners of Relax The Back in Orem, they specialize in products designed to support the head, back andneck in proper resting postureto relieve aches, pains andjoint fatigue. “All our products are designed to put your bodyin a neutral posture, whichis the best resting position,” said Cathleen Lewis. From solid material TempurPedic beds and neck support pillows to ergonomic leg wedges andoffice chairs, Relax The Backoffers products for every part of the body. Smaller reoiets such as notebook computerholders, contoured pens andfootrests also relieve pain by properly positioning joints and muscles without additional stress. Each product is engineered to stay with your body throughout the entire range of motion and provide continuous, proper sup- nervouspeople can be about this type of investment when they have enduredpain for so long withoutrelief. port. The Lewisesfirst opened Relax The Back in July after the company’s products helped Bob recover from herniated disksin his back. “It literally gave him the comfort tolivehis life,” said Cathleen Lewis. Several typesof doctors, including chiropractors, neurosurgeons and physical therapists, have recommended that their patients try Relax The Back’s products. “There is only so much doctors can do,” said Cathleen Lewis. “We have products to address ongoingneeds.” Relax The Backis a nationwide companywith more than 150 independently owned stores. Many customersreturn sev- eral times before purchasing an item,andthestore offers a “check out program”for smaller items so patrons can Bob and ¢ Univers MATT SMITH/Daily Herald een Lewis are the owners of Relax The Back on uirkway in Orem. The Lewises have complete control overtheir inventory and areable to stock products to fit the community's needs. . Not to be discouraged, he countered with, “The old alma mater alwayshas had a good football team. How did they do this year?” “Good,” shesaid. “Howareyour studies going?” he asked. “Good,” she replied. “Have you decided what you wantto majorin yet?” he asked. . “Ye ” she said. “Communications, Shewill certainly benefit from a few classes. There will always be a placein the world for those whocan express themselves clearly, quickly and persua- sively. 4? HarveyMackay Positive Struggles to communicateeffectively. Upgrading your communications skills is an important wayto open thedoorto a job or advance yourcareer. In mycase, my mother, who wasa teacher, got me started at the tenderageof12. Atthat time, myidea of vocabularyupgradeconsisted of addingto the string of cuss words| could say without repeating myself. A colorful skill, but oflimited value in mixed companyand put me at personalrisk within the before committingto a final purchase, Relax The Back promotes a family shopping atmosphere with videos for children to watch and large saltwater reef tank to entertain younger family memberswhile parents try out different products. Tofindrelief from yourpain, Mackayhousehold. My motherhad an innova- guage since we weretoddlers, tive idea. She ordered a sub- visit Relax The Back at 256 E. University Pkwy. in Orem from 10 a.m. to7 p.m. Mondays through Fridaysor 10 a.m. to 6 p.m. on Saturdays. For more information, please cal] 373- BACK, but manyofus still aren't comfortable orproficient in expressing our thoughts. Too bad, because the difference betweencareersis often ~ notthe quality of our ideas, butourability to express them, Words arethe most power- fultools in our society. They: determine whom wevotefor. what webelievein, what we buy. They moveustolove, to hate, even to sacrifice our scription to Reader's Digest andit was in my very own name. Overthe years, | have learned the valueof usihg the right wordsat the right time. I choose words e day. When speaking, writing. requesting and deciding. I use somewords,andnotothers. You do,too. The words we choose create meaning and missionin ourlives. My good friend Nido Qu- lives. It’s really the samein business. Clear, concise communi- bein, president of High Point cation is a key to the success Association,said: “Don't use wordslike ‘I think’ or “I might’ or ‘T'll try.’ Use wordslike ‘I Universityandafellow mem- berof the National Speakers Nursery of companies. The late Sam Walton, founder of Wal-Martsaid: “Thenecessity for good com- Continued from C11 munication in a big company Thad a guy working with likethisis sovital it can’t be overstated. Whatgood is figuring out a better wayto sell beach towelsif you aren't go- me onetime. EverytimeI'd give him anassignment. he'd ingto tell everybody in your can't build a business with company aboutit?” Jack Welch, former CEO of General Electric, added: “Good businessleaders create apersonlike that on vour a vision, articulate the vision. passionately own thevision, and relentlesslydriveit to its completion.” FormerBostonCeltic coach Red Auerbach wasoneofthe most successfulbasketball coachesin history. He believed that thebasic principles for success are the same in athletics as theyarein business. ~ said of nursery work.“In order for a tree to grow sturdy and strong andlonglasting, it has to be exposed to opposition.” Hesaid if he wereto plant a tree in a sheltered corner and then yearslater expose it toa strong wind,it wouldfall over. windas it grew,it would send downroots to become stronger. The sameis true with snap dragons. Hesaid they need opposition because they will not flower as well in a controlled, “safe,” environment. After they have grownto sufficientsize, they are taken outside the greenhouses into the cold. Hesaid this way the flowers Privacy Continued from C11 whatthey looklike, their music preferences and,in somecases, see very revealing pictures of others. A teenager understands the moreinformation shared the greaterlikelihood of mak: ing a connection online. However, predators and strangers use the same information to search for andinteract with innocent kids looking for friends. Authorities are certainly awareofthe useofonline communities by sexual predators and haveinitiated a number of programs to catch them. The press has exposed the same dangers,includinga recent undercoverinvestigation by Dateline NBC, which provided disturbing insight into the type of people using the Internet to meet teens. Asa parent, you should understand these online dangers . and discuss the following with your children: Sh oe i poco er One ofhis four principlesis MATT SMITH Daily Herald Green thumb: Colter Manning, greenhouse managerat Lindon Nursery, waters newlytransplanted YellowIce Plants. become thicker, fuller and more pro People also need oppositionto grow and overyeny diciplineis necessary, he said. “The simple daily maintenance thingsthat need to be doneto allow (plants) to grow » Communicate Openly. Talk to your kids about usingthe Internet: Find out if your teenagers are interacting with others online and explorethe sites they use. D Understand User Names. Makeit clearto teens that revealing names, addresses, telephone numbers, ords and othersensitive or personal nome can jeopardize their to address, telephone number, cell phone number,sports team, health cluborlinks to Websites or other profiles that might give this information away. Pictures, too, can be revealing. A picturein front of a car showinga licenseplate or homeaddress maybe all that a predator needs to find your teenager. » MonitorIn-Person Meetings. If your teen decidesto get togetherin person with someone ~ encountered online, make sure youfind out the person’s name and where the meeting is taking place. Get information on this person,including his or hér phone number. Then, supervise the meeting! Lastly, you need to understand that denying access will not prévent teenagers from accessing the Internet. They will still go online at schoolor on a friend’s computer. Don’t shy away from the problem — confront it directly. ety. Makesureyour kids do not reveal their names while posting or e-mailing messages. Evenbetter, help your teenagersselect a usernamethatis a unique word or phrase that may describe their personality. In no way should the usernamecorrespondin any way to an e-mail address, ensuring that your teen's real name is protected. » Protect Personal Information, Make sure your teenagers understand the ers of revealing any personal information that identifies them in any manner. , Suchinformation can extend » Submit your questions to r pryingeyesbookyahoo. com. — thetic materials fequng different repair tec! ite the cl raise our family in this business,” said Darlene Glazier. All four oftheir children have Glazier said they have never regretted their place as a business owners. “It's been a great thing to cently one of their sons ran the business while Robert Glazier completed his pedorthist training. Garver Robert anc Detione fill other community needs. Even enpks shoe repairs have changed because many shoes are now made with syn- with grafting, pruning, dunging — the samething it is with us, Platt said. “We are expected to do everydaythelittle things like prayer, going to church... If not, we won't bear fruit.” habe aati storelane fe Customers can seethefruits ofthe Platt familylabor at Linden Nursery Mondaythrough Saturday, 8 a.m. to 5 p.m. The spring hours beginin Marchwith the nursery open until 6 p.m. communication. “Good teams always havehonest and open ¥ can depend on me. respond bysaying, ‘I think I mightbe able to try. You team.” Every word andphrase you choose conveys mood, tone and meaning. Remember. cus- tomersand colleagues comein everypossible stage of enthusiasm, anxiety. understanding and confusion.Pay attention! Whenyouare offering. asking. responding, explaining invoicing. installing or advis- ing — choose the Words vou use with care. Reviewthelanguageof your company communica tions, Read everything in writing. Listen to the words as theyare spoken. Listen care- communication. They don’t put personalinterests in front of team interests, and they don’t blame others when things go wrong. Theyair fully to vour language.. improveit. complaints openly and keep across if youuse the right words. personalissues confidential withinthe team.” Speaking, literature and motivationalcoursesall can help youimprove yourability and Mackay's Moral: You don’t have to shout to get vour point ¢ » Harvey Mackay can be reached through his Web site: www.mackay.com YY ADVANTA—— Investment Opportunity $50,000+ balance $25,000 - $49,999 balance 4.39%. % Yield? 4.34%... ‘ Yield* 4.30%... 4.25nas $5,000 - $24,999 balance 4.29720 4. (a When you open an Advanta RediReserve Variable Rate Certificate A and maintain a balanceof $5,000 or more youwill receive aninterest rate of 4.20%.* Higher balances earnhigher interest. There are nO Sy commissionsorupfront fees. And you can access your moneyat any — time with up tofourfree drafts a month. 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