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Show 14 Jan. 19, 1990 Hilltop Times H os pita I staff focuses on q ua lity service, ca re by Col. Michael C. Vojtasko Administrator, U.S. Air Force Hospital, Hill ? At the U.S. Air Force Hospital, Hill, u- ( access to medical services is a major focus of its quality initiative. Over the past several years, health care access has emerged as a major concern of the military health care consumer. It has been strongly linked to retention and overall satisfaction with the quality of military life. Consequently, local concerns have concentrated on this key area with the hospital having several process action teams looking at access issues. Although all improvements have not yet been implemented, dramatic changes have already been made in this important area, for it is the appointment desk which functions as the primary entry point for the medical f, y - " ' ' s- j y- ,y-- - r I 1 F ft - PAT as a pivotal element to ensure that the hospital can quickly respond to changes in consumer demand. Methods to increase appointments, especially in light' of recurrent staff shortages, have been particularly challenging to hospital management. In thistarea the use of Civilian Health and Medical Program for the Uniformed Services partnership physicians has been noteworthy. Physicians under the partnership program see dependent and retired patients at the hospital, but bill CHAM-PUfor their services. Although patients seeing these physicians must be CHAMPUS eligible, they pay no or deductible as they would if they saw the same physician in his or her private office. Currently, partnership providers are augmenting military providers in family practice, pediatrics and orthopedics. In addition, complete obstetrics and gynecology services are available through a partnership agreement with the University, of Utah. Quality patient cafe is not simply a phrase, nor is it strictly defined in terms of the quality of the medical services themselves. Quality at the hospital has been broadened to include meeting patient expectations and demands with the ultimate goal of complete patient satisfaction. S nt ; V HI . U.S. Air Force Photo by Donna Brown out Check it services. Like the civilian sector, the hospital has seen a dramatic increase in demand for outpatient care.'' Over the last three years, the hospital has experienced a 22 percent increase in its little preventative maintenance goes a long way. Lt. Col. (Dr.) Steve Oliver checks retiree Doris Jehnsen's eyes as part of a routine physical. A and more innovative ways to meet the heightened demand. An Access to Care PAT was develoutpatient visits. Unfortunately, staffing has not kept oped last year to address these issues pace with the demand. Moreover, peri- and has resulted in both changes to odic staff shortages, such as that provider scheduling as well as impresently being experienced in the plementing new programs to increase family practice physician area, have; service availability. For example, modifications in ap challenged the hospital to find better pointment scheduling have allowed a greater number of acute appointments to be made available on a daily basis, as well as decrease waiting time for routine appointments. Daily monitoring of schedules by the director of ambulatory services allows flexibility to shift appointments to meet current demand. This flexibility was seen by the ATTENTION: Mailhandler Participants INSURANCE ACCEPTED AS FULL PAYMENT ri Chiropractic Care AT NO Quality -- I ( J OM A Join A n Roberts Chiropractic Center 924 24th ' WARNING! 8 DANGER SIGNALS V. SMI SMOUDtl 1 . . ) 4MM JONI5 ( ca unnriTAT nnn. UUieJM If UUUUUla. Suite 2 OGDEN Palmer Graduate Minhtl rctfsM COST TO YOUI Hours: 9:00 am - 5:00 pm, iviun, .lues,' vveu, rnucay Dr. Kevin A. Robert, DC for a Groat Titnn. Us ei(M3USMSS 3-- n n T1 LLiJ rov. Utah 5590 S. 1900 w. LI i l lXJ-LLL- 776-967- 8 i Li Davis Partnership in II Q I a ,a3F-- a. Family Practice Board Certified Serving CHAMPUS Eligible Dependents and Retirees For information and Appointments Call Direct 7 Or Call Appointment Desk 773-008- . NEWAT 51 r ciomwwAiBm (HAFB) HOSPITAL PRICE GDassDffiiec 4 K AdveptJisiiiiiig Personal and. Commercial Ads . PS . . v 18560HR14 19560HH14 22560HR14 fOCcnUDifi 85.99 90.99 100.99 93.99 PRICE P21570R14 P23570R1S P23560R15 ..P2955QR11. CFGoodrkhTATires 68.99 74.99 75.99 .117.99 111 rlr-- $kJ ysa.i PwicE 102.99 102.99 112.99 139.99 3M0.50R15 TIW (J JyTOODmO BFGOOORKTH TATRKCHALS y' LT23575R15 I I lafRADIALS $5.00 Ads are limited to 40 words or less. Additional words cost 10 cents per word. Ads received after 2 p.m. Wednesday will be published the following week. Commercial ad cost Is $6 for 40 words if billed. Mail your ad to MORMEDIA INCHILL TOP TIMES, P.O. Box 445, Roy, Utah 84067, or bring It to the Hill Top Times Office, 1152 West Rlverdale Road, Ogden, along with $5 In check, cash or money order. Deadline Is 2 p.m. Wed nesday for Friday publication. ... AMERICA'S LARGEST INDEPENDENT TIRE CO. We Discount I. f TIRE OGDEN 1987 Washington 399-112- 1 Everything But Your Safety, i'ncTV CO. BOUNTIFUL - '2527 298-840- S. Main 1 GEM ... .. -j. 1989 Financing availabl .S - o 0' ROY 5387 S. 1900 W. 773-687- 6 r HOURS: Mon.-F- ri Sat 8:30-6K)- 0 8:30-5:0- 0 |