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Show HILLTOP TIMES TIMES April 30, 2009 Wireless communications approval process helps Hill continue its success P ersonal Wireless Communications Systems encompass government cell phones, Blackberries, pagers and Land Mobile Radios and are a key component of Team Hill's communications backbone. From the radios used by first responders to the government issued cellular phones for the Airman Against Drunk Driving program, personnel across the base rely on PWCS technology and services every day to conduct their missions. Meeting user requirements for these services is a team effort between the 75th Communications Squadron, the units, and the appointed unit Command, Control, Communication and Computer Requirement system administrator — C4RSA — and unit PWCS manager. Each squadron at Team Hill has a designated PWCS manager and C4RSA to manage its PWCS assets and process requirements. Requesting new PWCS services is simple. First the customer identifies the need via the Communications Systems Requirement Document or IMT Form 3215. The unit C4RSA or unit PWCS manager is available to guide the customer through this process. The CSRD should describe the requirement in operational or performance terms and also include a justification statement. The unit C4RSA then submits the CSRD to the 75th Communications Squadron via entry into the Remedy database. The unit C4RSA or the unit commander are the only individuals allowed to forward communications requirements to the 75th Communications Squadron. The C4RSA must be delegated this responsibility via an appointment letter signed by the unit commander. Requirements forwarded by unauthorized personnel will be returned. When the CSRD arrives at the 75th Communications Squadron it is reviewed for proper completion and routed to the appropriate workcenter. The assigned workcenter then begins developing the technical solution. They compare the stated requirement on the CSRD to the PWCS capabilities currently offered on base and determine the most appropriate and cost-effective technical solution. The CSRD is then routed with the proposed technical solution to the base Communications Systems officer, or CSO, for approval. If approved by the CSO it is provided back to the customer for review, final approval and funding. All PWCS devices are a unit funded expense. Once the PWCS device is approved and purchased, units are required to revalidate PWCS requirements and unit inventories annually. For more information on the CSRD process contact the Hill Help Desk at 586-TECH. MARY LOU GORNY/Hilltop Times Left to right, Elise Kidd, Labor Relations Officer; Bob Jones Alternate Dispute Resolution staff mediator; Alma Birkel, Equal Opportunity director; Keith Hampson, ADR staff mediator; Mary Bishop, ADR chief; Lisa Lindblad, Chief of the Labor Law Branch Office of Staff Judge Advocate General; Connie Hansen, ADR staff member; and Troy Tingey, AFGE 1592 Labor Union president. ADR team garners AF-level award ing an expert cadre of mediators. The ADR staff and cadre of professional collateral duty mediators increased understanding throughout the Center on uring the Air Force Worldwide Alterthe positive relationship between ethical behavior nate Dispute Resolutions Conference and the promotion of accountability, engagement ceremonies April 15 at Homestead Air and loyalty. They developed and provided ReForce Base, Fla., the Air Force Office of Genstorative Principles awareness training with key eral Council awarded the Ogden Air Logistics labor relations, union and management personnel. Center and the Hill AFB Alternate Dispute During FY-08, the program significantly increased Resolution team the highest and most prestiparticipation in conflict prevention and resolutii?n gious award possible, the Air Force General practices and decreased the number of complaints' Council's ADR Large Installation Award. On filed over the previous reporting period. As part of ' hand to receive the award were Mary Bishop, a collaborative effort by key stake holders, the Hill Hill ADR Champion, and Andy Flowers, direcADR Program Office added a Union Liaison to its tor of Manpower, Personnel and Training. This award was garnered through collaborative team, which contributed to the significant increase in ADR attempts for workplace grievances. Likeefforts across Hill AFB, including the Hill ADR wise, a determined effort to decrease complaint staff, Equal Opportunity Office, Civilian Personprocessing times resulted in most cases being nel Labor Relations, AFGE Local 1592, and labor worked from cradle to grave within 28 days, nearly attorneys from the Hill Judge Advocate Generals offices. The ADR Team is considered to be in the 40% faster than the Air Force standard. During leading edge of developing and coordinating efforts 2008, six of Hill's mediator cadre achieved Level II that vastly improve education and conflict resolu- certification and two mediators achieved the hightion. They are able to do this by developing new and est certification as Level VI Master Mediators. Hill" currently holds four of the seven Level VI Master improved training methods, increasing ADR parMediator•'Certifications within the Air Force. 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