Show jaag rj W auto agency probe by 11 1 I PHILLIPS to the american auto industry gents 1 I get too hot and bothered by that washington inquiry into auto agency practices in the auto sh shortage I 1 suspect that many a man who can be loudest in his squawks against an auto dealer would in a similar spot be going after the last dollar too with gusto the urge to make a fast buck is fairly general stacked right up beside the dealer who is out for all he can get I 1 give you the customer who is not any too ethical for every dealer who takes your back teeth there are plenty of customers who resort to back alley negotiations larcenous propositions and indiscriminate hocus to get what they want when they want it I 1 have failed to run across a case where a car seeker yelled for the cops when discovering a way to get a new beach wagon ahead of joe doakes nevertheless the goings on in the retail auto business have not been free from bad smells they are not good for the automobile industry and since the industry has poured countless millions of dollars into the job of creating customer good will I 1 am flabbergasted that it gone all out to prevent this good will from being shot to bits no matter whether the d dealer caler Is more to blame than the customer or vice versa in the routine of forgotten priorities low trade in allowances bribes tips etc the public is sore almost from the time of the first horseless carriage good will was the top aim of the he auto industry dealers had to be warm genial popular figures in the community and back of them stood the manufacturer shooting the wad to keep everybody happy then bang look what happe D due ue to the war and the car shortage a situation developed which let the blame fall where it may changed the old time friendly dealer into a deepfreeze deep freeze unit transformed countless salesrooms sales rooms into polar ice packs and made the public sore as a pup at everybody from the phone girl in the town agency to the detroit motor mogul himself mister auto manufacturer you can do something the dealers are not at heart bad guys they will repent and revert to type it if made to realize from the right quarters that they have been getting into bad habits maybe it needs a campaign laign n of reeducation education re with some movie of the old fashioned auto dealer and an illustrated talk on all the things he would rather do than go cold on a customer and lose the good will of even a distant prospect how about it yours tor for your own best bes t interests ELMER P S I 1 remember away back when no dealer was too busy to answer the phone unless a customer first briefed his secretary on who he was and it II so why them w was as the days boys 0 0 0 VANISHING AMERICAN americanisms ISAIS 1 I 1 dont dons want any trouble with anybody lets play sale safe and keep in the right auto lane take care of the pennies and the dollars will take care of 01 themselves football games by television have been pretty wonderful but the neighbors expect too much on a recent saturday eph dropped in but complained that our house have the portals num bared and that our chair at af ford a birdseye birds eye view ot of the sur rounding landscape |