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Show DAVIS COUNTY CLIPPER Tuesday, September 21, 1993 A9 Busin Customer service focus of Northern Utah Quality Fair HAFB Learning how to enhance an organization's quality performance through improved customer service will be the focus of the third annual Northern Utah Quality Fair, planned Oct. 4-The theme for the fair is "Utah. ..Leaders in World-Clas- s Customer Service." officials are expecting to attract more than 10,000 people from throughout the Intermountain region to this event. "This year's fair theme of improving customer service is very 6. timely," said Dave Robinson, director of total quality implementation for Hill's Ogden Air Logistics Center. "We hope the ideas presented at the fair will help others in their efforts to improve customer service." The public is invited to view more than 140 exhibits and participate in free educational workshops during the three-da- quality improvement programs y event. The events will showcase accomplished by local and national industries, academic institutions, federal government and military agencies. Pieter Williams (left) checks the battery while Randy Allen (right) adjusts tire Lube Tech pressure during the ninth annual international 1993 Minit-Lub- e Competition held recently in Bountiful. The competition was held at the Bountiful Minit-Lub- e on Sept. 12. International event in Bountiful team from Sandy wins annual competition Minit-Lub- e Thirty-tw- highly trained o Minit-Lub- e technicians, armed with lube guns and wrenches met in Bountiful on Sunday to compete for the title of best lube and oil team in the nation. Eight teams came from throughout the United States and Canada to compete in Minit-Lube- 's annual ninth international competition. Crews weathered local, market, and regional competitions to win the right to compete in Bountiful. Amid cheering crowds and television cameras, the teams checked fluid levels, filled tires and founded and headquartered in Salt Lake City and is a wholly-owne- d changed oil filters while judges watched and graded their work. Teams were judged on automotive knowledge, customer service and speed of service. Corporation. The Bountiful store is the first Minit-Lub- e store in Utah to be converted to Q Lube. The company began converting the chain to Q Lube in 1991 to capitalize on the quality of the Quaker State name. Two test team from received first and won place Sandy $4,000 in cash, trophies and bragging rights to being Minit-Lube- 's top lube gunners. "These crews are the best in the business and the competition gives them a chance to demonstrate what they do everyday in their stores," said Jeff ONeill, president and COO. was Quaker State Minit-Lub- e The Minit-Lub- e markets, Sofa Set Sofa Reno and Phoenix, performed so well that the company decided to convert the larger Salt Lake Atlanta and markets. Constructions will be completed on all Utah Minit-Lub- e centers by the end of 1993. 2ND AnNIVERSARY Ball & Claw of Quaker State subsidiary Loveseat SALE Both Pieces 499 449 899 Priced for up to grade 7 fabrics. Life Warranty on Frame Solid Oak Table Breakfast Nook Set Set includes large h 33 x table, one short bench, one comer bench, one long bench. Designed to be a functional h h Seats 8 People 48 x 72 Includes 24" Leaf $1 00 additional for solid table part of everyday living, with extra storage in the ')encl sea,s- - 6 Foot Solid Oak Bookcase Has Adjustable Shelves Has Laquer Finish $129 95 M-- F SAT 11-- 7 10-- 6 Lynn's Oak Shoppe 30 W. 500 So. Bountiful entertainment Reg. Reg. $179.95 HOURS: Our best selling oak 298-440- 5 $349 center. The free daily winning contracts," he said. According to L. Nate Pierce, Ogden City Corporation's director of management services, "The Northern Utah Quality Fair is the most significant catalyst in the entire state of Utah for making meaningful quality improvements in both public and private workshops, focusing on how individuals and companies can improve customer service, will be provided by local college faculty and other consultants. Reservations are not necessary and a schedule of the topics will be posted at the fair. Cafeteria service will also be available at the fair. Entertainment by area high school and college students, as well as special appearances by the Hill AFB talent team, are also planned. Robinson said this years fair will be an excellent networking opportunity for Utah organizations. Its continued enhancement and growth serves as a model and stimulus for local, statewide and regional efforts to improve organizational and operational excellence." A special opening ceremony will be held at 10 a.m. Oct. 4. The fair will be open daily from 10 a.m. to 6 p.m., and will be held in the 419th Fighter Wing hangar near the base's South Gate entrance. There is no charge to attend the fair, reservations are not required and free parking is available near the hangar. 9 Call for a recorded message with the fair's highlights, schedule for the free workshops, entertainment and directors to the firms. Exhibitors at this year's fair will represent firms and agencies from Utah and across the nation. "Being innovative and looking out for the customer can often spell the difference between success and failure in the global marketplace today," Robinson said. "Companies who develop specific skills and strategies to provide outstanding customer service are the same organizations we see emerging as the most prosperous. 777-746- South Gate. For further information, call Wynn Covieo at "These are the companies 777-552- 6. United Savings loans nearly doubled United Savings Bank and Western Mortgage recently reported closing $44,164,583 in loans during second quarter 1993 in Davis County. This represents a 96 percent increase from second quarter last year. A total of 617 loans were recorded, an increase of 106 percent from last year. This represents a market share of 15 percent in loan recordings for the quarter. With 896 loans recorded year to date, United Savings Bank and Western Mortgage combined remained number one among competitors in the county for number of recordings in 1993. The companies' offices along the Wasatch Front recorded 2,679 mortgage loans total for second quarter 1993 compared with 1,512 in second quarter 1992 -- - a 77 percent increase. Dollar volume for the offices increased from $104,686,213 in second quarter 1992 to $185,830,656 in loans in second quarter 1993. "Low interest rates continue to drive new home starts and stimulate the building industry. People who were previously unable to afford homes are now in a position to become home owners," said Mary Garner, CEO of United Savings Bank and Western Mortgage. Quality Cuts offers total care for hair BOUNTIFUL -- - Feeling good and looking good are part of the same package. Now Bountiful Fitness Center is offering total care through Quality Cuts, now open in Bountiful. Quality Cuts is located in Colonial Square and offers full hair care services at affordable prices. The salon is open to the public and provides a full line of excellent care products such as Paul Mitchell, Nexus, and Lanza. Stylists include Wendi Lyn Jensen and Marissa Bird, who combine their years of hair care experience to bring patrons styles, quality products, and f' . . ' ' fashionable cuts. Cuts is and located Quality conveniently provides full service from cuts, perms, styles, and color to exquisite nail care. te |