| Show 41944040- -- i Zhe5alt Lake Zribunt l't To BUSEJESS Business Desk: 237-205- SUNDAY 5 Old Way Not Best Way to 't--' N " r41:'i Kea Iley Business itor and others believe is happening to American business now in the middle of a massive transformation away from tradition Mr Seybolt was quick to give credit to the creator of that image novelist Don who used it in his 1985 book White Noise The dean is concerned about "shelf reshuffling" because business education has to teach students that the rules of business are changing Otherwise it is like teaching students about buggy whips when they should be learning about engines and transmissions Mr De Lino writes: "The supermarket shelves have been rearranged It happened one day without warning There is agitation and panic in the aisles dismay in the In faces of older shoppers the altered shelves they try to work their way through the e REGISTER SANTA ANA Calif — A stock clerk at Unisys Corp tells his boss he's going on stress leave to escape drug use A Los Angeles-base- d defense contractor it" launches an undercover investigation after employees complain that too many managers come back drunk from lunch An Orange County Calif computer sales office learns it has a problem after the staff cites drug use as its biggest concern in an attitude survey In the war against drugs and alcohol in the workplace the employer is often portrayed as the bad guy Companies say they need to monitor employees and use drug testing as a way to eliminate a problem s advocates accuse companies of violating workers' privacy But increasingly employees are becoming the boss' best and most willing allies in the battle against substance abuse on the job employment experts say Where they once might have ignored a use of drugs or alcohol a of workers are risking benumber growing ing ostracized and labeled snitches by speaking up Many believe their actions are affecting them according two-third- Civil-right- l' low confusion" The biggest shift he sees in the way business is done is the discarding of traditional stereotypes The argument that "We have always done it this way and that is what makes us unique" no longer holds water It is no longer like a game of football in which the rules are rigidly imposed and the play evolves along strict play - Q: to In matu patterns Instead business today has to be like basketball where the players react to their rapidly changing environment and change their patterns in the blink of an eye class"Most business-schoo- l es are still teaching football" Mr Seybolt believes "Speed supersedes power teamwork means integrating people with 'moves' rather that executing a superbly conceived rigid division of labor among specialists "The point is to become flexible to become a swarm not a juggernaut" A classic example of the old way that does not work anymore is at General Motors Its management stubbornly insists that most of its cars require two keys: one for the ignition another for the doors and trunk It adds hundreds of dollars to a GM model's sticker price and makes the cars less attractive than competitors " 'We've always done it this way' doesn't cut it any more" the dean says "It requires a new way of looking at ball-handlin- g one-ke- y Calif-base- year bond wide employee-assistanc- d come forward" This was the case recently when The s around you" said Pierre Stolz director of e the REACH program some in similar "It's ways to giving up smoking and being in midst of people who are offering you cigarettes" Paul Spalenka a former stock clerk at Unisys in Mission Viejo Calif alleges that this is what happened to him In 1989 he returned to the computer company after undergoing rehabilitation for drug use But going back was hard he said were dealing drugs over the telephone and offering to sell him cocaine The temptation became too great and he relapsed After that he went on stress leave During a hearing in his workers' compensation case Spalenka named names of other drug users at the company He was fired and is now suing Unisys for wrongful termination "I was fired for being a whistleblower" said Spalenka 32 "They shouldn't have fired me they should have done something about the problem" Fear of reprisals or being considered a "narc" has kept many employees quiet about problems with substance abuse "Nobody likes a snitch" Ferraro said on m rs Or- ange County Register hired an outside company to conduct an investigation of drug use at its Santa Ana facility The action resulted in the firing or suspension of 76 employees for drug- - and alcohol-relateactivity Publisher R David Threshie said the probe was prompted by calls from employees or their spouses These workers had gone through drug or alcohol rehabilitation and found it difficult to work in an environment where drugs were being sold or used "It's a very adverse environment to be in recovery and have people addicted and still d A: the s in thi ecom or wi boun in ch again stays will t rates matu more be is pect tjusti I t econ( den Small-Pet-Stor- By e Robert Bryson : ' Annette Voyles and business partner Steve Martin feel like chihuahuas walking through a neighborhood of fierce snarling pit bulls They own Pet Warehouse which has five pet shops in the Salt Lake area including one at 3249 E 3300 South in Salt Lake County Last fall Petsmart a privatecompaly owned Phoenix-baseny operating 65 stores in 13 states opened four 25000- stores in Utah square-foo- t One is a block away from Ms e Voyles' and Mr Martin's Pet Warehouse "No retailer welcomes competition The end result in Salt Lake City will be a decrease in owned pet independently stores" lamented Mr Martin "Ultimately the consumer does not benefit" However a Petsmart spokeswoman in Arizona disagreed When the company moves into a market all pet stores benefit said Susan Kahn "We spend a good deal of money on advertising and promotion and that helps awareness in the market of pets in general So that is good for all pet stores" she said adding: "We do believe in free enterprise and feel competition is good We are trying to have the best possible stores and feel competition is healthy" Many such big companies now are opening supermarket-typpet stores offering a wide range of animal feed supplies and grooming products Despite Ms Kahn's reassurances owners are concerned "It is like Vernal or Price and comes in gets incentives from local government and because of its greater diversity of services can dominate the market" Mr Martin said He said when Petsmart first located in Phoenix there were up to 120 independent pet stores Now he said there are five Petsmart stores there and 22 smaller pet stores :-' ' t ''': ' - Wal-Ma- rt one-own- er ' '' of ' t 4 - ''°"'lot 4 A 'so-- ' ' - 7 :''"' v - J' '" - 4 1 1 0 - I ( l''ev'A tr -' 11 '' 7 r ' :' 0 -' k ''' - : e —' ' '' " ' '' ' 4: '' ' It i' 7 10't ! :'i' ' f e e I wr----- 4 i '4 - t1- ' ii 1 v? i 't ' th i t - 1 ' '1 i le ''''' ' :i ti''e '' A - ' '1: : :' ' ' - ' - is c - - - i it '' -t- ''S ' I 4 - : ik i ft I: 7 it is ' A- n i L':' ml 4 f 0 to '''''''' I ' :747 v" - ' ' mAi - y r !:: ! s N I e ' ''' o - - l' 1: v c 1 A i is VIIP: tL r 4 - 4 s - i- ' Y '' r - -' 1 1 r ‘ i fr - HartmannThe Salt Lake Tribune Al Lesli Gomez at Pet Set in Salt Lake City is not ready to concede to big corporate competitors "The big warehouse-typpet stores are typically run the same way as a grocery store" Ms Voyles said "But they don't offer the service we do We won't sell you things just to sell them" A few blocks west at the Pet Set 2327 E 3300 South Les li Gomez claims their store can beat some prices at Petsmart "We can beat them on fish and tanks And we sell live animals puppies fish and birds" she said Her store was built some 20 e eco years ago and has recently expanded But there have been no other changes due to increased competition Petsmart does not sell dogs or cats in any of its stores and advocates adoption of pets It also does not sell imported birds but it does sell freshwater fish Petsmart's fourth Utah store is in Layton which opened last fall Despite the increased competition John Lowry of TJ's Pets in Layton said December sales were still high "Even though they are a massive store Petsmart doesn't carry animals So customers may buy animal food there and come here for advice" Mr Lowry said And he pointed out "They hire young kids who don't know anything about the industry A lot of our customers say they don't satisfy them even though they can sell merchandise for less than I can buy it" predi ter G at ab( the bq these rising Bec est-r- a end rate ' I 5 Perspectives Reitertfiettaad lastweek10 Merchandise trade deficit US trade deficit widened to $76 billion in November Producer price index Wholesale prices rose in December I Consumer price index Inflation was 1 in I 01 December Retail sales I Sales were I up 12 02 5 in Mr Patch and his company — Patch's Majestic Metals — now bank at Western Community Bank in Orem a bank founded by several former Deseret Bank executives Like Mr Patch many Utahns are getting a chance to take a second look at their banking relationships First Security — the largest financial services organi steel-fabricati- December Inventories rose to $838 November billion in Stinitti1NOUMWM110111 Friday Housing starts THE SALT LAKE TRIBUNE Robert Patch lost his hometown bank The Lindon businessman had been a customer of Deseret Bank in Utah County until its acquisition several years ago by giant First Security Corp "There was some concern on my part when First Security took over" he said "Don't get me wrong First Security is a good bank but personally I feel better dealing with a smaller institu- tion" Business inventories 1 By Steven Oberbeck Knight-Ridde- r zation in the Intermountain area — is tightening its competitive grip on the state it calls home But those customers don't always change banks said Edward Leary commissioner of the Utah Department of Financial Institutions He has not noticed significant numbers of account closures when new owners take over First Security's actions are part of a national banking trend toward consolidation mergers and acquisitions First Security has by far been the most active Utah bank in the acquisition arena Mr Leary said Since 1990 it has acquired seven financial institutions that have added more than $500 million and some 100000 accounts to its banking system in Utah Several other major acquisitions are pending First Security's approach is straightforward "We want to build and increase our presence in the Utah market" said Scott Ulbrich chief financial officer Phil Hudson who heads corporate communication at First Security likened the bank's expansion to that of a bakery trying to in crease its sales "We already have all the expensive equipment in place to make the bread and doughnuts All we are doing now is adding more distribution points to actually sell the product" he said Still in the brave new world of banking in the 1990s friendships with big regional banks can be just as fleeting Some of the larger regionals throughout the United States are being gobbled up by their bigger cousins First Security with assets of $411 billion is often rumored to be on the verge of being acquired by a larger banking conglomerate Those rumors are like a troublesome gnat something Mr t Estottiii vestm short( turiti( only purch Treas Q: buy ti need the fu prosp out at servic tion al funds' I A: (700N Milwa no-l- a higheE ingsta The Fund Blvd provid mutua forma tios fi vice al based turn p les sub star better FINANCIAL INSTITUTION DEPOSITS 91590 111090 121590 Williamsburg FSA (wan Operations) Deseret Bancorp Utah County $542 Pacific First Bank (Utah Operations) Mountain West Financial Ogden $213 million Cottonwood Security Bank SLC Utah Bank & Trust Davis County $969 thousand 125191 122791 million $100 million $249 $658 $518 million million 10192 First Interstate Pending Dixie State Bank St George $69 million Pending Pending Bank of America (2 Utah branches) $11 million Valley Bank & Trust (2 Utah branches) $175 (5 Utah branches) stocks of nem In und ACCOUNTS million 14372 26639 28877 flies th most 6000 A: E 1907 30000 10239 Neje( Green 1 i S t i - highlig each n ally co analyst monito these sues 3000 NI s - Informabon not available Source: First Security Corporabon Hudson said the company wishes it could put down for good "They are completely unfound- ed" Mr Hudson said First Security's chief financial officer puts it more bluntly "The bank is not for sale" Mr Ulbrich said Steven Schroll a securities analyst with Minneapolis-basePiper Jaffray agrees Yet he conceded that even unintentionally the mere act of acquiring smaller banks may be making First Security a stronger company — and an increasingly attractive target I Jay vest me 1 d 1 I I 1 — ' tal Ins sonal please or clea to - r- - a -- t- - a-- e - - S- - - PO Hills to incl numbe 1 ‘ 4-- " 11 1 I million b WE 1 3 V presld compa 1311- DATE 8890 v may - Is Bigger Better? First Security Gobbles Up Little Banks c also a risk your Q: Economic o invest may i n things" rd stronJ belies "Objectivity is your biggest concern" said Mary Malgoire a financial planner with Malgoire Drucker Inc in Bethesda Md On the other hand she said having a fund company advise you about its own funds "is better than going to a commissioned planner and being put into a couple of limited partnerships" In Fidelity's new program investors will be able to fill out a questionnaire and get back a suggested portfolio of the company's funds They will also be able to get guidance over the telephone at one of the firm's walk-iinvestment centers at seminars or through computer software programs Fidelity is not giving specific advice about which funds to buy insists Robert Reynolds president of the firm's institutional retirement services company Rather the investor will be shown a suggested mix of fund categories Then a few specific funds will be listed for each category and the investor will choose from that list - - l''4 i ) - t ! i c N - c:Af letter fee-onl- y --- 17 '4 ' )t I Uppe conta strate high ally it statis ‘ people advice about funds and other investments besides the general information and education they have always offered The latest move toward giving investors more guidance came Dec 9 when Fidelity Investments said it would start helping people s funds pick among its While advice may be helpful and welcome it's only as good as the options available and the objectivity of the person or company giving it Investors who want unbiased advice about which funds are best for retirement or other goals should talk to an objective third party such as a financial planner Also people should not have unrealistic expectations that a portfolio of funds recommended by the fund company will perform any better than one they put together themselves or one an independent adviser assembles for them s 7:- - ' '! liftwl1I - ' - fund companies start giving - li V A - ' t alt f174' - 1 't- c' -: t 24 1! Repo' 150-plu- 4t ed) 0- - 4 - '''' ' : v1 i if ' tt I' i' might the h about that company's products? That's the question a lot of people will be asking as mutual : - :: 444 1 m 1 '' - 't - - 444 -- ' - - ' ) - e74'1N1- -- 41 f t : 4 '' - '':1 ''' i v '''' t " ' tsf '' ' :1004 tr' 1 -- - 1 -- 't tre '' I- ' Nat' cii 19'70! fearft Is the company selling mutual funds the best place to get advice - pv Zt - "v- lion been - t ?: 47 It : 4'- ': k i i'-- ' t ''''L - 1 - ' i ri - alwa3 the p BOSTON GLOBE t ' t-- :4 ' ' A -- 4' ' - :i‘ - V 7 l - '1 '11 ' If i t4 - - ' '1' - - ( 1:' s '' -- 4 e f Igo"- - t' 1 - 't - i t 1 t 4!8 -' - —7 4 ''A : - -- v : t 1 tr - p WI By Thomas Watterson P - g long- -' Mutual Funds '' tio' k - e p '' Al : 4 d east-sid- ' ' 'yLiont:' THE SALT LAKE TRIBUNE small-pet-sho- Objectivity Key To Buying Owners Feel They're Going to the Dogs De-Lil- l° f cost you your job" Many undercover investigations designed to root out substance abuse also are being initiated because of employee complaints Gene Ferraro head of investigations for Glendora Krout and Schneider Inc says most of his work is being prompted by employees "They're becoming more sensitive to it" said Ferraro who has been providing investigative services and training to employers for nine years "I typically find it's increasingly acceptable for employees to to private investigators substance-abuscounselors and corporate managers "We are very slowly getting to a place where employees are willing to say "Substance abuse is not OK at a workplace and I don't like said PJ Lucas who does preventive training at Chevron Corp in El Segundo Calif About 70 of employers have substance-abuse do drug policies and 50 testing In a recent Gallup Poll more than 80 of employees surveyed said they support policies prohibiting drug and alcohol use at work Nearly of union and nonunion workers believed drug testing is a good idea Initially employees who spoke up were concerned about safety But now their concerns appear to be broadening says Eric Christensen a manager with Employee Support Systems Inc in Orange Calif which offers workers confidential help with substance abuse and other problems "People aren't as tolerant" Christensen said "If you're worried about layoffs at your company because you hear workers' compensation is going through the roof you're not going to look kindly on people who are under the influence and might hurt themselves or other people It could Kathleen Murray ORANGE COUNTY John FA Ey MOVt By It is like walking into your neighborhood supermarket and finding all the shelves changed and the logic of their layout mysteriously shifted That image was drawn this last week by John W Seybolt dean of the college of business at the University of Utah It illustrates what he 467et B12 17 1993 January Workers Bosses Team Up for War on Drugs in Workplace Run Business 1' Th 4 |
