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Show Holiday Shopping Guide Page Sanpete County Messenger 7 The 'smart' shopper can save plenty of money By Tricia Call Marjorie Andersen of Logan, is one smart customer. In taking a shopping trip with her, one finds that shes on a first name basis with the owner or the manager; and that she has a preferred checker and bagger. She's forthright and down-rigtough when something isn't right, but she also gives the store a chance to set it right, and when it is made right she continues to offer her loyalty to ht owner of Terrels Thriftway in Mt. Pleasant has a win-wi- n attitude with his fellow grocers in Sanpete. is customers enjoy personal service from all of the employees there even repeat customers from get recognized and welcomed. Dave Lambertson at the Gunnison Thriftway is a tre1 1 - out-of-to- mendous part of the Gunnison community - his attention to little things the customers want shows in the extras. Dale and Jackie -- that store without hestitation. Ncilson have given Manti Grocery She's the same way w ith her bank an attitude face-liand it shows - if the teller (who has waited on in the faces of the checkers and the her before) asks her for 1. 1), she customers. Additional products gets feisty and asks, "Don't you and ser ices are also showing up know me yet?! If a store in Salt as more customers come to Manti Lake is advertising a piece of hardGrocery; the Neilsons have inware for a certain price, she'll go creased the variety of products ft -- to her local hardware supplier and ask him to match the price so she doesnt have to drie all that way to get the bargain. Usually they'll match the price w ithout a problem. Mrs. Andersen aoids Wasatch Front shopping. She hates the traffic and the crowds. And by the look of it, she doesn't get the personalized service she has become accustomed to either. The same env ironment for personalized serv ice exists here in Sanpete. Dennis Dais, the new manager of Kent's Grocery in F.phraim has wanted to move to Sanpete for some time. As soon as his house in Trcmonton sells, lies going to be house-huntin- g here, lie understands the importance of the friendly, personalized ser ice and the increased popularity of his store is the result. I errel. they offer. Feedback is king when it comes to smart shopping. Anyone can ha e a bad day. Shoppers have found that when they are willing to talk to a store manager about a problem they have had in their store, either w ith the product or the service, that manager w ill do just about anything to make it right. Sometimes, writing out a complaint will pay off big dividends because the communication becomes clear on paper where verbal communication can leave concerns out that make a difference. One shopper here in Sanpete felt like she'd been ripped off. She w rote a letter, making her case for being overcharged and defined w hat she believed to be the responsibility of the merchant. She also included what it would take for this merchant to "make it right. Within one w eek, the service had been corrected, with money refunded and an apology for the error. A variety store manager said it best. "If you unwittingly make a mistake at your job, you'd like your employer to give you a chance to make it right, without fil ing you, especially if that was your first mistake. We consider our customers to be our employ- ets. And we'd like that same com- munication so that we can do the best job possible and keep our jobs. And at the same time, if vve'ie doing something you like tell us so that we can keep doing it. or make it even better! ,.d CUV Please help us to help needy children have a merry Christmas this year. Come in and "adopt" an angel from our tree at the Moroni Feed Credit Union in Moroni. The angels will be on the tree starting Monday. November 25 1 V Some in and tela ? duiiny tic tiudidatfi,! Quite possibly the best place to unwind and enjoy some good food. Satisfied Ewe Cafe 350 North Main Ephraim your Christmas v Come in to the Moroni Feed Credit Union Office for more information. May you and your angel have a very Merry Christmas! brom all of us at Moroni City and Moroni ( 'redit I nion When youre ready to itTOlF this year, let us help you with those details last-minu- te Just look at these great prices! x Assorted Holiday Wrap $1.49 GUNNISON THRIFT WAV 520 South Main, Gunnison, Utah 7:30 a.m. to 9:00 p.m. Hours: Mon.-Sa- t. Sunday 9:00 a.m. to 8:00 p.m. Pharmacy Now Open 10:00 a.m. to 7:00 p.m. Sat. 9:00 a.m. 2:00 p.m. Mon.-Fr- i. -- jrrrvi olntAnaiiMnonai |