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Show 14 A DESERET NEWS, MONDAY, APRIL 16, 1973 Become your own consumer advocate By Mike and Patty Cannon h Without you. SITUATION 1: in a refugee three years. we with names, using share these experiences worn bad (the Lakes nicer specialty shops, an expensive suit made of a washable fabric. Their totally different reac- tions to our problems were based on how much they val- ued us as customers, or so it returned the suit, knowthe defects could not be We After wearing it four times, we washed it gently by hand ON'CE, and it suddenly looked like a uniform that had been ing mended; expecting some kind of refund or credit for another suit. i Timeless EleganceforToday! world of difference for vour walls' Choose from 14 colorways. Cach is careiree, stoppable backing. vinyi arrylic on a And each comes with a 3 year guarantee. Very definitely elegance for today ... tor you! A The shop owner was certain that the holes were caused by jewelry snags. (It hadnt been worn with jewelry.) After we explained how little wear the suit had had to look so shabto by, he finally consented send it back to the manufacturer to see what he would do, never once offering to stand behind his merchandise or give credit for another suit. We knew that leaving it in the hands of the manufacturer would take awhile, but not THREE MONTHS! We made polite weekly phone calls to the shop owner, getting polite but noncommittal responses, until we finally threatened to write letters to a few important people. The pressure must have been adequate, for at long last we were invited to come in to select another suit. 2: SITUATION (the good consumer experience): Upon purchasing a new washer and dryer, we were told the dryer would need a hook-uin order to 220-vo- lt BY imperial I - PRATT & LAMBERT 7 2205 PAINTS By Dorsey Connors Washable Wallpapers IMPERIAL Its COLOR CENTER So. Main & Paint Company) 5:30 p.m. Open 7:30 a.m. Sat. 'til I p.m. 486-75- kitchen-cabine- t cleaning time again! I know this little reminder is not going to fill your heart with joy, but if you think of the chore as a good way to stretch the figure back into better dimensions, it might PRATT & LAMBERT (Saif lake Glass in The owner of the shop swered. have We some an- major being delivered appliances soon and need a special electrical installation, plus we want you to see about the loss ' n our of basement. electricity Where do you the electrician. asked Ill be right live1 there. The man arrived ten minutes later and had the situation assessed in the wink of an eye. If I were to instaU the voltage you want for your new dryer, it would cost you $200. (He went on to explain the intricacies of our particular problem). If you dont intend to live in this home for many years, it wouldnt be worth it to you to pay so much just to run an appliance. So I'll let you in on a little secret. Your dryer will run on the voltage you now have, providing it isn't on while the washer is, and providing you'll wait a little longer for your clothes to dry. we said, Thats great! taken back by his honesty. Now what about the lack of electricity in our basement? Hmmm, looks like you need a new fuse, which he promptly inserted in place, then started on his way. How Wait!" we called. much do we owe you? Some may think the electrician suffered a loss of $200 or more. But we know differently. Everyone with whom we have shared this experience has automatically become his customer. On th other hand, the clothing store owner, who had known us for years, denied his responsibility to our problem, kept us waiting for three CHOCOLATE DRIKK Half Gal. at Your Neighborhood HEBER VALLEY MILK DEPOTS This Special ends Fri., April 20th 35 LOCATIONS Time to clean cabinets Surround IJourieij- IdJitli Secuily WALl-TE- well-know- n downtown Salt Lake City. They were too booked up to come until the next week, so they recommended a smaller business, which we called immediately. Its Spring! utter mil entering in a rannc from ineiii nsite fn the )nn si uvaifuhle in all ftjipv, colors am! designs. Our.s is the Itirai si, nost complete stock in the liitermountuin Area. W'e p run. We live in a small older home without such electrical capacity, and though we knew the expense of such an installation, we had no choice (or so we thought). HISTORICAL COLLECTION a large We telephoned some with then months, amount of discomfort invited us to make another selection. estimate. He lost our business and the new the about what "Well, of our friends and business fuse you instaUed relatives. Thats OK! Forget it! Events like the two described The honest man not only here occur in Utah hundreds saved us $200, but he disof times each week, and conplayed a few other traits, rare sumers may take it as just businessmen these chance among whether they have days: 1) He didnt know us, good or bad experiences. But yet he was willing to deal, no consumer needs to be at with our problem right away. businessman's mercy, the 2) He was incredibly prompt. especially if he has the cour3) He wasnt concerned with age to become his own connickel and diming us to sumer advocate. even death wouldn't a new for fuse. charge Oh, nothing. The purpose of my visit was to give you an electrical business tnroughout the fabric and the seams were fraying badly. This was unusual for a durable blend of polyester and cotton, so it must have been a flaw in the weave. in one of Salt We purchased, both cases we dee It directly with the owners of the small businesses involved. , camp for Little holes appeared one): good. In DOLLAR and SEflE and because were seemed the kind of people who share experiencto with friends and relatives, the effect of these events may reach farther than these businessmen think. In these days of ultra-higliving costs, nobody can afford faulty goods and services. But defective appliances and irresponsible businessmen still exist in abundance, and consumers pay for it every day. Recently, we had two memorable consumer expenences one incrin Salt Lake City edibly bad; one unbelievably 15 make the task a more pleasant one. Don't use the ladder to remove articles, unless absolutely necessary. pulling your rib cage up and out and pulling your head up as though someone were lifting you by the ears. Choose a day for the cabinet cleaning when you can have a few hours without int- TUESDAY THROUGH SATURDAY Your Childs Portrait in Gorgeous Color ft i "Y Plus 50c for Film & Handling 8x10 STUDIO PORTRAIT One special per family. One child individually or groups photographed at an additional 99c persub-jec- t. Ages 3 months to 12 years. No erruptions. Turn on some music to keep you in a pleasant mood. Prepare a bucket of warm suds and another bucket of clear and Have sponges water cloths handy, as well as shelving and scissors. Start with the bottom shelf. Place the items on the counter below. Then remove everything from the second shelf and place the contents on the new empty first shelf. Continue. moving the contents of eacn shelf to the shelf below. Then starting with the top shelf, remove the old shelving paper or liner. Wash and rinse shelf and cabinet walls thoroughly. Cut new shelf paper or liner, and replace the contents, wiping cans and jars and discarding things that are no longer usable. Finish by washing and rinsing the doors, inside and out. Brighten Up As You Lighten Up obligation to buy additional prints however, additional prints will be available at reasonable prices. ABC KIDDIE PORTRAITS are of the finest quality in rich, living color. Portraits are printed on silk textured surface in a size suitable for framing. Perfect for gifts. Ail portraits will be delivered to you at our store by ABC personnel. Satisfaction this week, no guaranteed or your money back. Come appointment necessary. Mastercharge or BankAmericard welcome. NOT PROOFS CHOOSE FROM FINISHED PRINTS Whether you're overweight, underweight or just in need of a steady conditioning routine, the European Health Spa can be the answer to a healthy figure and a richer, fuller life. (1 in 'CBEWJj IBIS TUESDAY THROUGH SATURDAY APRIL 17-2- 1 MON. THROJGH FRI. 10 A.M. TO 8 P.M. 'ATuRDAY 10 A.M. to 6 P.M. 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