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Show . If -I f" - y-- Hjj I Tuesday, November 29, 1994 4A Emery County Progress PERSPECTIVE Employee pressure is up during holidays Bulletin board I r Bulletin board policy will be presented by the Emery The Emery County Progress County Community Theater on welcomes your bulletin board Dec. 2, 3 and 5 at the Museum items for publication. We will of the San Rafael beginning publish the item for three con- promptly at 7 p.m. Tickets may secutive weeks. All entries be purchased at the door for $ 1 must be of a nonprofit, chari- for adults and 50 cents for chiltable or community service na- dren. ture. Please mail copy to the Progress at P.0. Box 589, ACP urogram Castle Dale, Utah 84513; or Lee Lemmon, chairman of Dead- the Emery County ASC Comphone it in at line is noon each Friday. mittee has announced that annual sign ups are underway Craft fair for conservation practices. Sign A Christmas craft fair will up is taken on a continuous be sponsored by the American basis throughout the year. Legion Auxiliary Unit 42 Dec. Long term agreement sign ups, 10 from 10 a.m. to 6 p.m. at the three to five year overall farm American Legion Ilall in Per- plan , will be taken through Dec. ron. Funds for Girls State and 30. Interested producers other programs sponsored by should contact the Emery the Auxiliary. If you are inter- County office. ested in buying a booth call after 6 p m. ASCS elections Farmer committee elections IIEAT program for ASCS have been suspended. The Home Energy Assis- President Clinton signed the tance Target Program, IIEAT, new reorganization law Oct. opened Nov. 1 for elderly and 20, 1994. This has changed the disabled, and will open on Nov. name from Agricultural Stabi15 for the general public. This lization and Conservation Sere vice (ASCS) to Farmers Serprogram provides a per winter season payment to vice Agency (FSA). The curassist eligible households to rent county committee will con-t- i meet the rising cost of home nue in an acting capacity until heating HEAT does not pay further notice. 381-243- 286-245- H 3 one-tim- the entire fuel cost of the winter. Contact Human Services Memorial tree at 670 East Main Street. Castle The American Cancer Soci7 to ety, Emery County Chapter is Dale, telephone make an appointment. Appl- sponsoring a Love Lights a Tree icants will need to have identi- project. For each $5 donation fication, Social Security card, the name you designate will be most recent utility bills, proof placed on an ornament and The holiday shopping crowds mean big demands on customer service people at stores and catalog centers nationwide. And, it usually seems, customer service people dont have much holiday cheer to spread around. These days, shoppers are lucky enough not to get snapped at by a scowl-face- d employee behind the counter, let alone have the unusual pleasure of being greeted with a warm smile. B ut ifit seems customer service has gone the way of the Edsel, the poodle skirt and the moon shot, a new study says theres good reason- - employ- ees feel pressure to work harder, receive minimum resources and arent trained nearly well enough for what they encounter on the job. They just get burned out, says Brigham Young University researcher Gary Rhoads, an associate professor and member of the business management faculty. Its not necessarily from talking to so many customers. Its more from not being able to appropriately cope with the stress. Rhoads says customer service employees, especially women, are at the highest risk of job burnout. Companies of ten hire people that have no service experience. They put them on the phones where they get yelled and screamed at, and they dont know how to both have things to do, and I cant do everything now. Another says, Y ou are frus- With the seasonal shopping mobs growing daily, service employees are under even more stress. As a result, Rhoads says, they become calloused toward their customers. Its like a police officer after hes given a million tickets. He doesnt look at you like a person. He looks at you as an object. Rhoads, who worked with Jagdip Singh (Weatherhead School of Management) and Jerry R. Goolsby (University of South Florida) on the study, says customer service burnout is among the highest in the workforce. Besides those unfriendly people behind the counter, other professions with high burnout rates include child care, police work, law practice, and welfare and social work. Some comments from U.S. and European service people typify feelings during the holiday season. Theres only so much I can do, says one. I dont like it when people complain but wont listen to my side. We are both human, we support and are helpless. deal with it. trated being caught in the middle, meeting expectations to customers and sales associates. You feel like you have no Stretching the truth is common so you can keep a good relationship with your customers. Whats tough is its your best people who really care about the customer who get burned out most easily, Rhoads says. You start to lose the best people in your organi- zation. When you dont care about your customers, you dont get burned out. The researchers defined job burnout victims- - such as Rhoads hypothetical police officer- as showing three major effects: depersonalization, emotional exhaustion and lack of personal accomplishment. The degree to which employees demonstrated these char- acteristics determined their level of burnout. You cant just go out and measure the amount of stress in a given company and decide how dysfunctional the company is, Rhoads says. You have to measure the cumulative effects of stress. Burnout taps this because its kind of a quality-of-lif- e indicator. If burnout is high, then coping mechanisms are overwhelmed. Its the cumulative effect of all the small stressors. To keep customer service people smiling, Rhoads says managers need to be aware of and help meet employee needs. :You can have high levels of stress, ambiguity and overload, which is typical of companies in the 90s, and still have a very functional company. You have to make sure people have the individual and organizational resources to deal with the stress, he says. Rhoads says physical exercise programs, training programs on customer interaction skills and other such activities are useful. Its also important to train managers on how to interact with the frontline people, he says, adding that his research shows the service providers immediate supervisor can have a major effect on the levels of stress on the job. The researchers findings were published in this months Journal of Marketing Research. Rhoads is the or ofseveral significant studies on sales and service personnel effectiveness and service quality. 381-238- of income for the previous calendar month for all household members and proof of any medical payments made dur- "Systems" can hep in tree selection tree. An will be card acknowledgement sent to the party whose name and address you provide. To the calendar pick up your ornament stop at ing previous month Sharons Tax Service in the Castle Dale, the tree will be on display at that location. By John DeVilbiss USU Extension writer Be a mover and a shaker when you buy your Christmas tree Emery Claus the around, gently pull needles and shake it up a bit before bringing it home for the holidays, said Mike Kuhns, Utah State University Exten- 384-288- 6, 381-516- 9. Volunteers are available to pick up tontines. Individuals, church or civic groups are needl'd to sponsor families. Need assistance Families in need of assistance for Christmas and who would like to have help from Emery Claus can fill out an application at the Human Resources Department of Public Health Department. If you are aware of someone who needs assistance please call 381-516- 9. Shop and win Shop Emery County and win four days and three nights for two adults at the Holiday Inn (three children may stay free in adults room); two adult passes to Disneyland; two adult passes to Knotts Berry Farm; free shuttle to parks; and other discounts. One ticket put in for drawing for each $100 in receipts purchased in Emery County. Put receipts in an en- Chamber installation Dec. 10 is the date Emery set for the County Chamber of Commerce annual installation and awards banquet. Awards to outstanding members of the county, installation of chamber board for the coming year and goals of the chamber will be the agenda for the evening. Guest speaker for the event will be Kim Birmingham, director of the Utah Statehood Centennial Commission. For reservations or more information contact the chamber at 381-254- 7. Employers seminar Employers of large, small and home business will be interested in a seminar hosted by JSEC and the Emery County Chamber ofCommerce to be held Dec. 8 at the Huntington Senior Citizen Center at noon, and the Castle Dale Senior Citizen Center at 6 p.m. The seminar will be $ 1 0 which will include a luncheon. Seminar will be Protecting Your Company Against Wrongful Discharge Claims by: James W. Stewart, Esq., Jones, Holbrook Waldo, & McDonough Attorneys and Counselors at Law. Subjects covered: 1. How to hire and fire velope with Shop Emery employees. 2. How to avoid County, your name, address wrongful discharge lawsuits. and phone number on outside. 3. How to write employee handTurn envelope in at your city books to avoid employee lawhall, Elmo Library, Dorylnn suits. F or reservations or more Nielson in Clawson or the information call the Chamber chamber office in Castle Dale. office If you have receipts needed vice at for at 381-254- 381-230- 7 or Job Ser- 1. tax purposes bring them to the Chamber Office Monday County basketball Sign ups for county league through Friday from 10 a.m. to 2 p.m. If you have question call basketball are starting. The fee is $175. The first games 381-254- 7. Christmas Theater A Comic Country this year. Dont be afraid to move it on Project Emery Claus is in the process of gathering new toys, clothing, money and food to be given to the needy families in Emery Countv. If you w lsh to contribute Paula at 5 Sandra at or leave a message at 653-255- the on hung Christmas will be Dec. 12. To sign up a team call Kevin Reynolds at 381-262- 5. sion forester. A fresh tree is one with vigorous needles that withstands that kind of punishment. Such freshness is essential if you want a tree that is going to last you through the holiday season. "Once needles dry out on a tree, they do not easily remoisten, even when the tree is placed in a stand with water," he said. When pulling on the needles, if many come off, the tree is probably not fresh. The same is true when lifting the tree and striking the butt end on the ground. If you find many needles falling off the twigs, its probably already seen its best days. Another test, according to Kuhns, is to pull off a couple of needles and break them to see if they are moist and fragrant. "Dont worry about old unattached needles accumulated inside the crown, he said. "Though these needles can be messy and a fire hazard, they do not suggest a poor tree and can easily be removed." But before you do any mov- ing, pulling and shaking, save yourself some time by first choosing a reputable seller. "The best way to ensure that your tree is fresh is to buy from a local grower or from a retailer you know and trust- - either at a choose-and-coperation or at a Christmas tree ut lot, he said. "Trees shipped into Christmas tree lots from out of state may appear fresh, but are sometimes old and dried out. Once you fmd that perfect tree, put it in water as soon as you can. If storing it awhile, keep it away from sun and wind so it does not dry out. It also helps to recut a thin section from the butt end if possible to open the trees vessels, he said. When the tree is ready to be brought into the house to be decorated, cut the trunk end again if it has been stored very long. Once inside your home, the tree should be placed in a sturdy stand that holds at least one gallon of water. "A fresh tree can lose this much water or more a day," Kuhns said. small stands just do not hold enough." Choose a location that is away "Old-fashion- from heaters, furnace vents, televisions and other heat sources. Lights on the tree should be UP approved and fuse. protected by an Small, pinpoint lights are excellent because they remain in-li- ne cool. "Old lights with cracked insulation or loose sockets should be discarded," he said. "Dont be sentimental about old Christmas tree lights." Never leave lights lit on a Christmas tree if nobody is around. And never use flammable decorations with elec- tric lights. Candles should never be used to light a Christmas tree or wreath, Kuhns said. "A fresh tree that is watered daily can stay moist and safe for several weeks," he said. "If a tree is displayed in a public building, it generally should be kept up for no more than 15 days. It should also be treated with a fire retardant solution." SRJH honor roll San Rafael Junior High had the following students on their first term honor roll: Ninth grade- - Straight A honors: Adrianne Bradley, Kyle Day, Jake Hinkins, Matthew Nelson, Angela Seamons and Glen Yost. Highest honors: Ashley McKell, Seth Saupan, Lindsay Johansen, David Judi, Nichole Madsen, Carmell Nielsen, Lizzette Oman, Gesica Stevenson, Nathan Thomas, Camron Winn, Brianne Adison, Steven F arrer, Andrew Jensen, Jacob Jensen, Weston Lemon, Erin Selin, April Baletka and Mandy Swasey. High honors: Landon Bunderson, Michelle Costello, Steven DeFriez, Carisa Huntington, Tatum Larsen, Brian ONeil, Reva Story, Brenda Wayman, Dustan Worthen, Tashia Erickson, Maeleen Humphrey, Kyle Huntington, Jana Jeffs, Natalie Johnson, Jennifer Swanson, Matthew Thorpe, Candace Tucker, Erinn Turner, Brook Wilberg, Brady Worwood, Kirstla Allred, Jody Beagley, Ashley Wilson. Sanders, Huntington. Highest honors: Janelle Johnson, Jake Frandsen, Amanda Harrison, Lucile Jorgensen, Lane Stilson, Hayden Behling, Tyson Dye, Robison, Kade Huntington, Aubry Larsen, Erin Nelson, Casey Whitman and Hilary High honors: Robyn Alton, Angie Gilbert, Jennifer Miller, Cantel Taylor, Quinn Wadley, Jasa Jeffs, Brody LeRoy, Jason Bailey and Chesney Riddle. Honors: Steven Gravley, Brendon Cox, Daniel Dorsch, Monica Jensen, Christopher Pace, Kacie Larsen, Isaac Bott, Jodie Fielder, Melissa Gordon, Jeremy J ex, Christella Parrish, Rachel Ehler, Brant Malolo, Natasha Nielson, Christopher Jacob Bulkley, Casey Jo Warren and Jill Yost. Leeflang and Mark Monfredi. Honors: Melanie Farr, Angela Keller, Kelly Lloyd, Lacey Brinderhoff, Darren Fillmore, Curtis, Joshua Donnelly, Heather Fielding, Jaley Hinkins, Kraig Huffaker, Clint Pitchforth, Thomas Smith, Emalee Thompson, Mandy Tucker, Rebecca Dane Johansen, Justin Johansen, Derek Judi, Catherine Lampo, Leslie Larsen, Jeramy Leavitt, Brown, Cass Timothy, Mckette Behling, Kenneth Grant, Heidi Hinkins, Nancy Labrum, Kathryn Staley, Loretta Wilsey, Daniel Lake, Michelle Leonhardt, Amanda Lyon and April Sitterud. Eighth grade- - Straight A honors: T. J. Barnett andBrady Nathan Selin, Rebecca Stout, Megan Thompson and Nikki Ware. honors: Jared High Monfredi, Valerie Colby, Dustin Snow, Megan Beagley, Gabe Behling, Jeff Blackham, Iris Bloomfield, Amy DeFriez, Dixie Dooley, Jeffrey Escalante, Zachary Farmer, F arrah Lott, Nichole Manchester and James Mouritsen. Julie Kisty Behling, Christiansen, Berni Davis, Amy Harris, Rachel Nelson, Lindsay Skinner, Katie Warner, Jerad Baletka, Twilla Kerrick, Jami Petersen, Kristy Story, Melanie Thomas, Brent Vansickle, Chelsie Watson, Michael Wilberg, Kenzie Wilson, Jennifer Benson, John Clements, Brian McKell, Sharia Nielsen, Brandie Reed, Clayton Bell, Amber Cox, Amanda Crosland, Mark Farrer, Ashley Hickman, David Johnson, Camille Taylor, Shawn T ay lor, Trent Whiting, Nicholas Behunin, Lisa Christensen, Toni Goddard, Clay Harvey and Andrea Thomas. White, Katherine Wilsen, Nora I sraelson, Wesley W right, Aimee Giles, Tammy Dye, Cammie Peacock, Sean Sasser, Travis Frisbie, Justin Gee, Terrill Jensen, Kimberli Brown, Felicia Frandsen, Riley Murdock, Jessie Rogers, Drew Thompson, Eric Grant, Ryan Honors: Ryan Whitman, Seventh grade-Straig- ht A honors: Peter Behling, Shelene Bishop, Lindsey Blake, Evan Forum Melanie Jensen, Tyler Jensen, Appreciates CVSSD Breanne LeRoy, Bevan Olsen, Hailey Rocky Orgill, Rondinelli, Janell Seely and the editor: These days a big share of the letters to the editor seem to be about someone that is doing something bad or wrong. I would like a letter printed about somebody that is doing something good and right. I would like to thank the people that had the intelligence and ambition to form and put Brad Stilson. Highest honors: Chanel Childs, Bridgett Cox, Joshua Daley, Merritt Decker, Carrie Giles, Bridi Hinkins, Jessica To togeUier an organization like the Castle Valley Special Ser- vice District. I would especially like to extend a thank you very much to Darrel Leamaster, Ron Kennedy and Blaine Lofley for going above and beyond and doing a great job. Thank you, Gale Anderson Huntington t 1 t ? i |