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Show ACTION LINEEXT. 77000 Wrong phone numbers a nuisance Since implementation of Integrated Or-2- l ganizational Development, we have been receiving a lot of phone calls for personnel who used to be located in our building. The base locator, through no fault of its own, has a lot of bad numbers because of all the moving around that happened as a result of IOD. I'm sure it will be a monumental task to correct the problem, but perhaps if supervisors would instruct all their people to send their current phone number to the base locator it would help. Can't something be done to get the numbers updated so we won't get so many wrong numbers? We appreciate your suggestions and recog-nize the inefficiency in the current base locator system. To alleviate this situation, the base locator office created individual certification listings that have been sent out to all organizations on base which will be used to update the base locator file. It is not necessary to call in future changes, as file recertification will be accomplished periodically throughout the year. 71 4 Bus jJ CWS What is the policy going to be for people who work days vs. those who work nine-hou-r eight-hou- r and days days as far as holiday pay is concerned? construction? fl LINE. Gn. DoL W. Thompson Jr. Ogden ALC commander Approximately two weeks ago I had the occasion to deal with one of the most competent, friendly people in the base personnel Appreciation for fine training I Thank you for taking the time to recognize one of our outstanding employees. Your comments have been passed on to Pam Tuttle and I add my own praise. f All employees work and are paid for 80 hours in a pay period whether on an eight-hou- r schedule. If you work day or a 410 or 9 a on holiday, you will receive holiday pay for the number of hours you actually work not to exceed your regularly scheduled hours for that 5-4- day. 5-4- 9 10-ho- bi-week- ur ly J just completed the best training class mX have ever attended, Increasing Human I Effectiveness II. The bad news is that this might be the last time this course is taught by this instructor, Rod Butcher, who is an excellent instructor. Increasing Human Effectiveness is about attitudes and how to improve, change or maintain your attitudes to become a better If Total Quality Management is to become the normal mindset, a complete change of how we do business will need to take place. This class gives a guide in how this can be accomplished. Don't let this be the last class! Don't let this information be put away on a shelf! Let everyone attend this class and give them dedicated instructors like Rod, so we can all learn and feel the power of individual to make Hill AFB a productive company. self-manage- r. I'm always happy to hear when we are delivering training which provides our em ployees with the tools needed to do their jobs. The Increasing Human Effectiveness class has always received very positive reviews by base personnel who attend. Rod Butcher, with the student services team, e is the training program evaluator for the Directorate of Technology and Industrial Support skills division. However, TIU management recognizes the tremendous skills of Butcher as an instructor and periodically schedules him to teach an Increasing Human Effectiveness class. TIU management has no intention to discontinue this practice nor to shelve the class. TIU is responsible for providing a wide variety of technical training across the center. The requirement for Increasing Human Effectiveness training is only one of many. There are currently four classes of Increasing Human Effectiveness scheduled for the next quarter. Each of these classes has an instructor who is equally as dedicated as Butcher. I appreciate your inquiry. Such testimonials let us know we are providing our employees with what they need to do their jobs and are contributing to our goal of having an empowered full-tim- work force. have good news to report. The road widening corrects the problem identified. The construction provides vehicle turn-ou- t lanes, enabling buses and vehicles to safely deliver passengers on the east and west sides of Second Street, immediately in front of Bldg. 1515. Bus passengers will no longer need to walk from the parking lot west of Second Street to access Bldg. 1515 travel distance is greatly reduced. The new street configuration will have two lanes of travel in each direction, with acceleration and deceleration lanes. It was completed in In devising the solution, civil engineering investigated installing either a pedestrian overpass or tunnel for access to Bldg. 1515. Neither was considered a cost effective solution, and neither would have reduced the walking distance. Thanks for the call. mid-Novembe- During a week with a federal holiday, emshift ployees on a may work their nine-hou- r and those on the 410 work their shift. The one or two hours' difference is not extra free hours because the employee is working regularly scheduled hours and the total has not CWS on be referred to changed. Questions may Nancy Lucas, HRCEB, Ext. 76142. 10-ho- ur e e office. I was treated with courtesy and honesty, something so refreshing these days. This individual was extremely knowledgeable and very skilled in her position. She worked with speed and accuracy and kept my needs as her focus. She truly has a thorough and evident understanding of the phrase, "the customer comes first." I would like to acknowledge the efforts of this outstanding personnel clerk and I hope her superiors will recognize her before her peers, because she is an outstanding role model for all of them. My hat is off to Pam Tuttle of the Human Resource Directorate. I would also like to thank you for allowing us to recognize jobs well done in a public manner. Thank you for your time and your interest in, our people. VfcTx passengers get break a QFor and staffed through the agency responsible tor action. Tlease give your supervisor and chain of command the opportunity to work with you in answering questions and solving problems before calling ACTION LINE. This will help me better serve your interests through ACTION Maj. 11 H.lltop long time workers have been forced a four-lanroad to Bldg. 1515 because buses are not allowed to stop on that road in front of the facility to drop off passengers. Now they are putting in another four-lanroad, so there will be eight lanes we'll have to cross. Why didn't they consider putting in a tunnel or overpass for pedestrians while they're doing the ACTION LINE is your opportunity to make Hill AFB a better place to live, work and play. When you call Ext. 77000, or send on LOGD1S or Oitia-Visioto ID "ACTION'," your comments will be recorded Kudos Holiday pay and Nov. 27. 1991 1 r. Too many going to the top df understand the new concept at Hill SZ AFB is the empowerment of the individual and teams. I've been here 20 years and I see more and more people now going directly to the division chief or director, and then the orders come straight down to the person responsible. This doesn't seem like empowerment to me. Because these division and directorate chiefs can't turn these people down, they entertain their problems and then go straight down and issue the orders. I think you need to get a policy letter out stating this shouldn't be done, that people should go to the person responsible to work their problems out. Can you do something to put a stop to this practice because it seems to be worse now than I it's ever been? Thank you for your comments on em-"powerment. Let me clarify my policy on how empowerment should work here. As you know, empowerment means we are working to push decision making authority and accountability to the lowest possible level in the organization. Ideally, the customer knows who heshe needs to contact to get something done without having to elevate the request or involve multiple levels of management. The person or team(s) providing the service to that customer should also be able to commit to doing the work. To do this, work teams need a clear understanding of how to set priorities for incoming work so they can negotiate realistic completion dates with the customer. tt Why the yield sign? your reply regarding the yield sign jf atI read the Southwest Gate, but I fail to un- derstand why there has to be a yield sign there. That is the main road going in and out of the base and there is a stop sign on the other road so why is a yield sign necessary? The Southwest Gate traffic configuration 1 was studied by a professional traffic safety engineer. Because the gate is not always open, it is confusing to people driving north on 1000 East and turning onto 200 South to sometimes have to yield to traffic exiting the base, and to sometimes have the For consistency, the yield sign makes the always the same for people driving north on 1000 East as well as those exiting the base. The yield sign is appropriate in the Southwest Gate intersection configuration. right-of-wa- y. right-of-wa- y Is award ceremony planned? I noticed in the Air Force Times that other bases have already had an award ceremony for their Desert Storm people. Are we going to have anything like that and if so when? I Although nice to do, I'm not sure coor-J- l dinating one award ceremony for all Hill AFB members is possible. Unlike other bases, we had several organizations involved, such as the 388th Fighter Wing; the Civil Engineering Squadron, the Security Police Squadron, Chaplain, the Services Squadron and the Disaster Preparedness Office from the 2849th Air Base Group; the 1881st Communications-Compute- r Systems Group; the Hill commissary; the 2701st Ex- Q . plosive Ordnance Disposal Squadron; U.S. Air Force Hospital, Hill; 419th Tactical Fighter Wing, etc. I really believe the super homecoming reception center set up in Bldg. 37, the homecoming parade in Ogden, and other smaller events were substantial base events. The award presentations handled within the units now seem more appropriate. ' In this situation, upper management is only volved when the customer and the service organization can't agree on the priority of the in- work, or when the service organization needs to ask management for more resources in order to meet the customer's needs. Right now, we are in a transition period and there is a delicate balance between empowerment, customer service, and priorities of work. Because the work force is shrinking, there is considerable competition for limited resources. Many customers, therefore, are going "to the top" with their requests in hopes of getting higher priority. For now, I would like to ask everyone to do their best to solve problems at the lowest level possible. When your customer approaches you with a requirement, do your best to meet their needs and (of course) let your management know about the request to make sure it has the correct priority. If you are the customer, please don't elevate your request until you have given the service organization an opportunity to respond. You often get better service if the people performing the work made the commitment than if the commitment was made several levels above them. If you are in upper management in the service organization, please make sure your customers are giving the people below you the chance to respond before bringing something to your attention. Your people deserve that opportunity. |