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Show - MISSION Nnv 2, 1990 Hilltop Times (SSL? by David W. Harris Hilltop Times statt writer puters. Usually, two Enable classes per month and two or three classes per year are taught. The Enable course is taught in five half-da- rfi MS-DO- To many people, "bits" are what collect at the bottom of a cracker box, "bytes" are frequently experienced by mail carriers and a "hard drive" is from Los Angeles to New York in two days. However, to workers at the 1881st 20-ho- ur class sessions. The is taught in one three-hou- r session. Since the computer explosion engulfed Hill about four years ago, workers have become more computer literate, Ms. Brimhall said. Because of this, more people are able to fix small problems themselves instead of calling the network control center. This frees crews to respond to more critical calls or attend to special tasks. In the near future, the SCTC will undertake a major project to provide Systems technical Group's center, these words are part of a techsmall-comput- er nical lingo known to many as language in which they are fluent. , . ka The small computer technical center SQTC, as it is known is responsible for keeping all Hill's personal computers operating correctly, said Maurice Leckington, a computer programmer working in. the SCTC. Primarily, the SCTC maintains the base's . Zenith personal computers. Center workers install hardware such as disk drives and memory boards, set system configurations and make minor repairs. With more than 6,000 computers at Hill, SCTC crews are kept busy. "At least one team of two workers is on call every day. They respond to service calls forwarded to us from the network control center," Mr. Leckington said. "Another SCTC worker is on what we call 'the bubble.' He or she stays in the office and contacts those who reported computer problems,". Mr. Leckington said. "By contacting the person in advance, the problem can be explained to us in more detail., ; . MS-DO- S y Communications-Compute- r com-puterspea- S configuration and testing support to recipients of hew Unisys computers. The units are coming to Hill as part of a new government contract. ular expertise with an application," "We'll check for compatibility with Mr. Leckington said. "For instance, existing systems and software and enone person is a Lotus expert, another sure they meet our needs at Hill," Mr. is a WordPerfect expert and another Leckington said. is proficient in Enable." As with any new system, the Unisys The center also checks new software computers will likely experience teethpackages for compatibility, viruses, le- ing problems. The SCTC's job with ; gality and to. make sure the software new equipment is similar to its respon- - i does what it is purported to do. siblities to existing equipment even the most amiable software minimize the problems or fix them beBut package is useless in the hands of an fore they become troublesome, he said. As bits and bytes increase their iminexperienced computer user. In an effort to better familiarize Hill pact on our world, computer experts, workers with their computers and soft- like those at the small computer techware, the SCTC teaches computer nical center, will contine to play a vsaid ital supporting role by keeping classes in Enable and Ms. Brimhall, who also serves as the computers functioning properly. training coordinator. Computer problems should be The center's classroom, located in reported to the network control center (73282). Bldg. 1279, is equipped with 16 com at Ext. small-comput- "If the problem can be diagnosed and fixed over the phone, that saves our crews an unneccessary trip and a lot of time. If it can't, we have a better idea of what needs to be done when we go," he said. " We try to respond to calls as soon as we get them from the network control center," said Nyta Brimhall, a computer program analyst in the SCTC. "Some factors, such as an abnormally large number of service requests, may delay our response, but we try to respond as quickly as we can." Additionally, the center provides software assistance to those with problems, Mr. Leckington said. , . "Within the SCTC we have "software specialists. Each person has a partic er MS-DO- S, CHICO G WONG CCWESE UFFET ,.zr.Zs.. "ALL YOU CAN EAT" aa qq To Go Available (Children's HOURS: MON.-SA- T. I Pnce I most . nalc p35f prices discounted) buffet;..................... 1 1 :00 TI 4 RRAEfPS j P.M. 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