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Show Page Octobers. 1979 HILL TOP TIMES 18 Earn0 1 base commander's idea model for McClellan o o room use either a larger plate for the Eagle Ear is one year old and going strong. Everyone likes a pat on the back, for fast and friendly service, and the positive feedback program initiated here by base commander Col. Michael Moore is a success for service providers and receivers alike. entree, or an additional plate for accompanying potatoes, The club chose the latter suggestion, and improved food service for their customers. one-to-o- In billeting, when customers identify a problem like dripping pipes, an inoperable TV or a broken clock, the maintenance team takes immediate corrective action. "The program has allowed us to expedite the upgrading of our transient facilities," said Nearly 3,000 Eagle Ear comments were processed during the year, with 89 percent of those reflecting customer satisfaction. Perhaps the secret of the success of the program is that along with being a morale booster for employees, it's also a valuable management program for commanders and division chiefs. operations officer. A model for others . The success of Eagle Ear is also demonstrated in the fact that both McClellan AFB, Calif., and HQ Tactical Air Command Eagle Ear comments received in the base reproduction branch resulted in area remodeling and furniture upgrading, with the result that customer comfort is improved while waiting for reproduction requests. In Civil Engineers, 98 percent of Eagle Ear comments on the housing office have been positive 'This increases housing personnel's desire to do a good job," said Col. David Korzep, CES commander. "This has a direct effect on customers getting the best possible service by providing a positive work environment." An Eagle Ear request to survey library patrons resulted in extended evening and weekend hours. At the NCO Club, a customer asked, through Eagle Ear, that the dining has asked for an implementation package to adapt to their needs. Eagle Ear monitors more than 40 management areas that fall under the Air Base Group. And, seeing how useful the positive feedback program is, the Directorate of Distribution, the Comptroller and the 1954th Radar Evaluation Squadron have initiated their own programs. Eagle Ear comments are personally reviewed by the base commander. "Even after he's been on leave or TDY, Colonel Moore will pull the ones he's missed from our file here and read them to keep up with how g his offices are doing," says ll in-hou- se Base commander Col. Michael Moore takes a minute from a hectic day to review an Eagle Ear "pat on the back. service-providin- sv jl HtVl w w SlllPUtin mw mm mm mm m mm JUST ABDIVtD mm m mw m mw m m w jt4 1 mm mmw SHIRTS a ft- - I JACKETS i ftt ' : 3 S25-075- leajed, 2 ft 3 - U it aA MP fry,. .. 3tL 1 Mdlsfpm now m 4 394-204- TRANSMISSIONS Snow Basin - Now on Sale, Purchase Before Nov. 1st and Save $25.00 DAMnC CM Phone OPEN MON. thru 393-006- 6 SPORT SHOF (One Block South of Oqden High School) AfyA fcAAty y FRI. $130 TCD C VXD A A&A& Esd SMSi Come And See 3 Store! o 3V 1 .in if, WFJ J. From &r&tSfrX 8 a m. to 6 p m. & SAT. 8 a m. to 2 p m. FINANCING ON APPROVED CREDIT MOST MAJOR CREDIT CARDS ACCEPTED 4" I 4 100's Of Boautiful Ccrpott to Choose jcoupon spEciALCznxnnsoxu ., b v TUME-U- P INCLUDES CHANGING TRANSMISSION FLUID, GASKETS, AND ADJUSTING Location Patterson o TRANSMISSION Reg. $35.00 1165 fl7 LXX SEASON PASSES FOR H4 f lOCATJO.'J Explorer Shirt $32.00 PARKING y SINCE 1940 I 1 4 -- z 2435 Uosol Ave. Ogdon 'K;.'' HAVING TRANSMISSION cnrr IBdDdDJt i il j? i Tj II If P I t. iiu ww y Just In Time For Fall And Winter Wear Br, ne Danelle Hurd, base services division More customer satisfaction m W mm The program that was established to evaluate ABG customer services, improve and increase customer feedback awareness a success by all is management measures. Persons needing further information on the Eagle Ear program can contact Lee Christiansen, Ext. 2186. Lee Christiansen, chief of base plans and programs, office of primary responsibility for the Eagle Ear Program. Another strength of the program is that positive comments about a particular office or employee are passed back, either on a basis, or at office staff meetings. The favorable comments add to employee morale. T-bo- ne 825-650- 0 Carpet Factory Clearfield 300 So. 5 i |