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Show Utah to begin 'Super-host' program training in state July 17, 1991 - The Springville Herald - fage Three Training begins Monday, Jury 15, and continues through Saturday, Satur-day, July 20, for a group of 79 Utahns enrolled in SuperHost, a hospitalitycustomer service program pro-gram that will be introduced in 10 pilot communities around the state this summer. The training will be taking place at the Yarrow Resort Hotel and conference Center in Park City, one of the 10 pilot communities. commu-nities. The others are Cedar City, Ephraim, Garfield County, Green River, Logan, Ogden, Provo-Orem, Provo-Orem, Richfield and Vernal. A team of three facilitators from the British Columbia, Canada Cana-da Ministry of tourism (creators of the SuperHost program, will be conducting the training. Encouraging longer stays and repeat visitation by fostering a customer-friendly environment is the mission of Utah's SuperHost program. Goals include: Upgrading the level of hospitality hospi-tality and customer service provided provid-ed to the traveling public, residents, resi-dents, business travelers and recreation rec-reation enthusiasts; Enhancing the state's ability to host a world-class event such as the Winter Olympics; Creating a partnership between be-tween private business and tourism tour-ism and recreation industry, Training youth for future employment; and Developing pride in the state. Most of the Utahns enrolled in the program will receive instruction instruc-tion in becoming "community trainers". They will be responsible for teaching service industry employees em-ployees the basic skills that are necessary for effective and professional profes-sional customer service. The rest of the group will receive instruction instruc-tion in becoming "master trainers". train-ers". They will be responsible for teaching new community trainers in case any of the original group leave the program. Training in the pilot communities communi-ties won't begin until after the instruction in Park City. Topics will include improving listening, communication and interpersonal skills, handling complaints and giving directions to visitors. The British Columbia Ministry of Tourism has offered customer service training since the mid-1970s. mid-1970s. SuperHost was launched in May 1985 in preparation for EXPO EX-PO '86 in Vancouver. The program pro-gram has been implemented in 15 states, and 10 provinces and 2 territories of Canada. It is part of the 11th grade curriculum in British Brit-ish Columbia. After SuperHost is tested .in the 10 pilot communities, plans call for offering the program to communities throughout the rest of Utah. The Travel Council is overseeing implementation of SuperHost in the state, but each participating community is responsible respon-sible for sponsoring and operating its own program. To clean a glass decanter, chop a large potato into small pieces. Put it into the decanter with some warm water and shake rapidly. v i 1 I t . V- U 'y I ' f J, - - - jfi. , A i , - - 4 'l f I ' a --'-' ' 11 I t A 1 2 .1-1 n i J : if r . 1 vd rp-"" " iir' JVvr- - ' eiiit - --X"" . , " f-- , ... - u v - : r . .:. " y . Jjwlw 4 i MfciV 'MwrtO , If you haven't noticed the nice, clean alleyway between 200 and 300 South and west of Main Street, you need to take a drive through. Jeff Mills of Springville spearheaded the cleanup project and got a few people together. They used their muscles, sweat and hours of time shoveling, raking and lifting the heavy furniture and car parts to make the alley safe to drive through. Don Harvey and Clarence Zornes, both property owners on the street, along with a tenant of one of the apartments, Charles W. Fretwell, Jr., and Cody Rolland, grandson of Clarence, and Jeffs young sons, spent two days cleaning up. Jeff borrowed a skip loader to help with the heavy stuff and the city donated the use of a dumpster along with bringing in a dump truck to haul the junk away. Eleanor Zornes supplied the ice-cold lemonade to keep everyone refreshed. Jeff, the owner of Monogram Station, can be proud of his accomplishment The alley looks 500 better and the Springville Chamber of Commerce thanks all those who worked so hard. Guess who's too OLD to jump & jive, n Look who's turning H On I -uJ tL " J HAPPY BIRTHDAY! - From your LOVING family! ! Sha(rD,uSlka To Our American Heroes. . Withladmirationandgrateful appreciation, we salute ourmBl?Q liivand women returning fromeji We recognize the sacriMeeij and we applauWqy enormcVpByy left famMesiiSEsWdW to defend oiirrieMewyalues, 3 As a natiWnndGjD a renewearseeH)fWQnTDec03 commitmtmrewe united WW3 respect of the worMiitarylece tempered with American compassion. m President Bugh-said we have a unique responsibility to do the ham work of freedom. You have done the job well and returned victorious. Welcoml home ... and thanks !!! vy View Hospital 1000 East U.S. Highway 6, Payson, Utah 8465 1 (801) 465-9201 Citizens are invited to participate in the All American Day reception for those who served in the Persian Gulf. It will be held on Tuesday, July 23 at noon at AAt. View Hospital. Come and eniov imuoii, I uuu unu uLiivmes. SPIRIT OF THE WEST: A CELEBRATION OF THE ARTS. West One Bank presents "Spirit of the West,"' a showcase of con temporary artwork from Idaho, Utah and eastern Washington. Three semi-trailers have been transformed into museum-quality galleries galler-ies containing works by regional artists. Selected by a distinguished jury of professionals, the gal leries feature works by 56 of the area's top art ists. "Spirit of the West' will be in Springville July 16 through July 20 during the World Folk FestivalHours for this free exhibit are 10 a.m. to 9 p.m. daily. A CELEBRATION OF THE ARTS WEST QNE BANK Member FDC |