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Show HILLTOP TIMES 6 TIMES August 19, 2010 UTA TRAINING DAY New name for Defense Reutilization and Marketing Office to aid customers By DLA Public Affairs T he Defense Reutilization and Marketing Service and the local Defense Reutilization and Marketing Office, or DRMO, has taken on a new name. This is much more than a name change. It's about helping the Department of Defense and our customers see the full value of the Defense Logistics Agency as we enter a time of ever-shrinking resources The local site is now called DLA Disposition Services. It will provide the same level of service and support to warfighters and other customers in the disposition of excess property and management of hazardous waste as before. No changes in local operating hours or services will result. The same name will be used worldwide to provide unity. DLA Disposition Services is part of the DLA as it was under its former name. All other DLA fiel (Inactivities also took on new names to bring additional unity to their efforts as well. In addition to the local operation, DLA Disposition Services is part of a global community that operates field sites in 41 states and 16 foreign countries. Along with overseas operations in Europe, the Pacific and Africa, it has field sites in Afghanistan, Iraq and Kuwait. In Iraq small teams fan out from the field sites to forward operating bases to work with combat units as they clear their bases as part of the responsible drawdown and reflecting a long term commitment to stewardship. The DLA Director, Navy Vice Admiral Alan Thompson, said he sought a clearer identity for all DLA elements to make it easier for customers to interact with the agency and help service members take advantage of DLA's comprehensive missions, products and services. STAFF SGT. HEATHER SKINKLE/U.S. Air Force 419th Security Forces Squadron members pause to reload M-4 assault rifle rounds into magazine clips on the base range. GRAND OPENING Buy One Get one Half Off! Dinner Platter or 10% Off SUSHI BAR CHINESE FOOD SURVEY From page 1 states. • Customers can fill out online feedback forms on various types of base services — not just those affiliated with the 75th FSS — ranging from laundry facilities, hobby shops, base housing, the dental clinic and graphics support. Hoist, who also acts as an administrator for the 75th FSS ICE evaluations, notes that the system allows her to request the satisfaction rating for the entire squadron or even a specific base activity and monitor how the 75th FSS is doing in terms of customer satisfaction. For example, the 75th FSS can monitor the feedback it has re- THANKS From page 1 Smith has been serving in the Air Force for nine years. "I signed up on Sept. 7, 2001," she said. Four days later, September 11 happened, "and that's when I told my parents I was joining the military." During her time in the Air Force, Smith has looked at her service as just a "regular job," but her humble attitude doesn't keep her from feeling pride in the work she and others do. "I feel honored by other people going out there and fighting, doing the convoys," she said. And it's not just Air Force doing the desk jobs anymore, Smith added. "We're being deployed with the Army and going outside the wire, too." Smith is scheduled to deploy for a six month tour to Al Udeid Air Base this December. While at Al Udeid, Smith knows that her job will be important. The base is a main hub port for Iraq, and people like Smith are vital in getting necessary materials and supplies to ceived for the Family Overnight Campout. "Feedback has been positive," Hoist said, "so we know we are providing an event that has a positive impact on the base community and is customer driven." "Of course, we want positive and negative (feedback)," Hoist admitted. Negative feedback can potentially result in changes tailored to customers' suggestions or needs. "The biggest advantage (to ICE) is that it's timely," Hoist added. She noted that feedback is received by an administrator and then forwarded on within 24 hours. "The comment cards submitted are forwarded to the facility manager or flight chief so that any appropriate action can be taken," Hoist said. She also encourages those providing feedback to leave contact info as well so that a response can be sent. Only the administrator and facility manager or flight chief sees the comment card and therefore the contact info, Hoist stressed. Even if customers prefer to remain anonymous, Badman and Hoist encourage the use of the ICE system. "It provides stakeholders with an opportunity for process and service delivery improvements," said Badman. It also lets us know that "we are spot on with service delivery," he added. To fill out an ICE form, please visit the 75th FSS Web page at http://www.75thforcesupport.com/ then click on the ICE logo located on the right-hand side of the page. the front line. Even at home, Smith knows that she plays a key role in the mission abroad. "If we didn't do our job, there wouldn't be anyone on the front line," she said. "It's part of the overall mission — we're getting people over there to fight the fight." When asked why she serves, Smith automatically points to her daughter, Alysha. "I'm doing it so she can grow up and enjoy the same freedoms I did when I was growing up," she said. Smith's daughter knows that her mom's job is very important, and even tells her that she wants to join the Air Force, too, when she grows up. Meanwhile, Alysha practices her salutes and other military customs. "Every time the music plays — revelry, retreat and taps — she'll stop in her tracks and salute," Smith said. The Nation's Defenders Picnic and other events like it are ways to give back to our military — people who have given so much. Even if you are unable to buy a service member lunch or put on an event for them, something as small as a "thank you" goes a long way. Lunch Platter 1 per table per visit Expres 9-30-10 2112 N. Hillfield Rd., #3, Layton f ^ 801 -773-8899 ^ v Dine-In & To Go, Open 7 days a week Buy One Frame,Get One for You, a Friend or Family* BUY CONTACT LENSES ONLINE AT www.MILITARYCONTACTS.net tm 6™t taaa. Ysu wly ply for the leraes md exua leitusos. Cotnpkta p*» {urchins rtqscrtd on be* pan- Second Irea tram nuii b* potthmd w*h rhe few p*» 6fd al CM urao ttt» ifld tic*. C*naa ba combined wan ur/ (Sher drtcouM, coupon or trutnincs pUo. AU iY*B**!t Kid coruct hct current v»M preitnpwsi Otier eipaoi a is netfw piid for not t tn whole or in p*n 6y My e^scnr el tr* UnSwJ SOtti GMfDSttnt. © BIO fobonal Vocn. Inc. PRODUCED BY Optical Center August 21,2010 Ogden Amphitheater 7:30 p.m. Preshow - 8:00 p.m. Show www.ACAPPELLASTOCK.com or call 801-452-1481 & Optometry Care Eiclianga Concessionaire Visit us in the Base Exchange Building 412 801-776-3368 SPECIAL THANKSTO OUR SPONSOR Eye Exams Available by Dr. Michael Larsen Indupundi.-nt Doctor of Optomc-lry ^^^^ r »-• 1 I M2 TECHNOLOGY Discount tickets available at '-'Cfllf 21itSlret-tand2ndStu-»t Burge? King lotatiom TRICARE accepted. • Appointments are available. • Walk-ins are welcome. |