Seat a Ye Cn esrm Oe wevevvrrvvrvvrvvsvuuvuvuvvrr”r,yrr Salt Lake Tribune SMALL BUSINESS BUSINESS Sunday. Ma 1999 ES Tight Labor Market Forces Firms to Sweeten Pot for Workers cps nsit necessaryto offer profit-sharing plans andotherincentives to attract and keep good employees ORANGE and more employers are cooking up em RHONDA ABRAMS eep in Touch ith Clients: ommunicate I'm at thetail end (I hope) of a thome-remodeling project. My general contractor does great Bork and ‘prices fairly Tim luckyespecially in the a cated/economy’ of Silicdnl Valley, Shereeveryone seemstoberesmodeling and contractors are in bgreater demandthan an night ticket to thelat /Wars movie Nevertheless, I'm constantly ‘frustrated with mycontractor ployee-ownership and profit-sharing pro: grams — not only to keep their charges happy, but to keep them Period A tight labor market and strong economy have combinedtofatten the carrots that employers are wavingin thefaces of prospective workers, as we as the perks they areoffering toval employees to keep themfrom straying Take, for example, the caseof Scott Bur 34 hadlaw school behind him and ars of experience working for a major accountingfirm when he accepted a job at a much smaller accounting firm, Squar, Milner & Reehl, in May 1993 ‘The Newport Beach, Calif., firmbrought Burack in as a “senior,” offering him a If mycontractor doesn’t install sit there wondering what hap- ened to him Onlyafter I call him do I learn that the materials didn’t arrive, S so there wasnopointin him showing up. Because he didn’t fake the extra Ietke minuteto give con me Sac (wrong) this way: If man lagers meet acertain goal — in Burack’s case a minimum number of billable hours — they ree eive an a Organization Squar percent of his basesalar Milner and Reeh! made him a partner in early 1998. His bonus was getting so big wehad to. employee com articipatein the va award program. If first year workers get from $10,000. The number Itggives you somett Salt Lake Piaza Hotel 25, Saturday feIIE: Snowbird Resort 50 Saturday Crystal Inn Downtown 30 friday? ee IT-HR Tech Fest piss ee omntomn Tuesday Salt Palace Wednesday Engineerinj & Maintenance nance zuPlant Ei Engineering Palace SaltIt Palac $5 00 in my case it also made er Burack said It che of accounting to somethin: Employee-ownership stock. which ' ars programs allow workers k their employer as “my compar nd 1 é man” out to squeeze them, sai¢ Garsson. an expert on employee owne ship. That shift in thinking often leads to moreproductive, profitable companies. re search shows Garson works at one of the largest com: 1y-in is $500 over the past five y almost {38per nt 1970 Bi out 20 employees. was en of employee owner ‘ ship f stock Seott bought Th ack i n 1970 now are worth more than $ mill TUESDAY 75 E. 400 South, Suite 600. AES Dye COsts ne LOL T “* iy Tuesday ? ja] Services. tor 4 “Compare Us To Your Broker...” rem vers will discuss Strate gies for the Stock Market f eople who are 55 and PEOP.2 Watsate 0. ane olde pam.; Heritage Center, 10 eE, 6150 South (west of § t). Mur TAY No charge.5 Call 264-2635 WEDNESDAY Scottsdale* ORIENTATION Utah Microen- terprise Loan Fundwill hold an ap- one. People in business, whether designersor doctors, findit hard to maintain sufficient ps tion with customers. Lack of communication is the No. 1 complaint Taeedey University of Missouri Snowbird Res Empresa Frontera Hispanic Dane Saturday ace Biochemistry Department oone as: It’s easy to lose sight of how nervous a customer can be. It's very likelythis is the first time the client has ever dealt with is sues you take for granted I need mycontractor to explain to me when something hasto be relocated becauseof an electrical the typeoflighting 60 May 30 Saturday !ain a microloan; 3 p.m; UMLF Be See east Sait TARE City; No cost. Call 269-8408 SEMINAR. The Salt Lake Chamber of Commerce is planning a seminar, “Pr for Prof | roe op space: Residential Space for the Deyaisacaof Hames Serres | hue Re Atpictisaicy 4007 | Siublesquareteet yeyad8? || Location’ Pr tab county BOUNDEDBY: Wi LENGTH OF LEASE Five (5) years with GIVING we knowthat things will generally get done andget done in time But just because you're not worried about something doesn’t mean yourclientisn't plicant orientation on how to ob- Source: Salt Lake Convention & Visitors Bureas jf 30 fo11.30 m= Chamber of a It’s understandable. We'reall busy and we'reall human, and outlet or why rs in the ble to SEMINAR. Dick Lumas, adviser fromPrudential Preferred Finan a = WORLDSPAN = ¢ 000 to replace the headhuntingand tra ng Enter profit Har At Squai Milner zeal R ee Planned Runs Attendance Through sine poy As Is Junior Genealogical Service ing own business Said Steve Milner. managing partner atthe 2ccounting firm _In the accounting universe, keeping mangers like Burack happy is the toughest challenge, Milnersaid. They are the hard€8t employees to find and keep because they typically havealot of experience—at least 10 years — but still are a couple of Where My contractor isn't the only bar al bonus, Without spillingtoo many de ls, Burack did so well as a manager — he wasreceiving bonuses equ bout 20 Pr ebHes y notches belowpartner. And the company about $ The accounting firm offe rs what it awk refers to as a “va ple compensa tion aw ‘d” program. Sin ply put, it works a Why? Because he doesn’t communicate with me. . the ne on Monday jas re Burack qui work his way up to manager. overse a staff of about six competitive base salary SANTA ANA, Calif There's good news these days on the wage front: More | Beware of big © ads Smith’s Food & Drugis donat- ing spaceina storeat 9000 S. 4000 withlitle CDrates. FREE Windshield! of your Insurance Deductible. Plus WithFaery Wandstucdd ¥ State Safety Inspection! Rock ChipRey Mobile Service! West in West Jordan, and Red Hanger is cleaning incoming clothes for a dry-cleaning business operated by Utah Boys Ranch. Boys chosen to work at the busi- ness will earn high school credit. Profits will directly benefit Utah Salt Lak Ar 533-8844 373-8726 392-1072 Boys Ranch option to renew | thePARKING: Two (2 car garage or covered parking area. RooreaesY As soon us possible LEASE OBTAIN FULL SPECIFICATIONS AND SUBACTTAL — | | | | Scottsdale SI Securities, Inc. Call tor opy of YOUR GUIDE TO COMMISSION SAVINGS’ 2880S. Main St. #117 466-6122 The Salt Lake Tribune 1-800-619-S AVE 24-howrs http://www.sitrib.com fixture I want won't fit. And when I'm working on a business plan, I have to remind myself to have the samesensitivity. I've seen hundredsof business plans but it’s usually the first business The Salt Lake City-based law firm of Snow, Christensen & Martineau donated $1,000 to the March of Dimes. The money raised throughthefirm's participa with clients only when we have tion in the March of Dimes “Walk America” event April 24 at Sugar It’s tempting to communicate good news. But let’s say I encoun: ter a problemand have to give them badnews. If I haven't stayed intouch, it’s far morelikely they'll think I'mresponsible for letting their There are a number of steps we can take to reduce customer frustration: First, try to explain at the beginning as muchas you can about the nature of the work, the time. table, the possible complications or delays. Second, leave frequent brief messages tc what you're dou Third, let custo soon as possible whenever thing happens that alters the ong inal plan or previous decisions Finally, don't run 4 from clients you'd rather avoid We all have tough customers and tough jobs. Thereare always some h Toyota Motor Sales U.S.A. Inc. awarded a $9,900grant to Jeff Ballard, a teacher at Rees Elemen tary School anish Fork. Bal- lard wasone of 50 nationwide win- ners of a intended tc about the en ta Tapestry gra en teaching ynmental or physi cal science Utah’s only it Lake Cour VOU car jon Call now! 801-487 -1692 Salt Lake City ~ West 1700S r not call. But locally owned business travel agency. Lee Cutting Edg PMA LL DSS GRICE Sandy Taylorsville downtown Salt Lake City the client know ustomer is part of y people we'd r House Park as well as through do nations made as part of “Dress Down Fridays workslide. Choose was plan for my client Chevron Credit Bank of Mur ray donated $16.500 to the Olene Walker Hous Trust Fund The contributic NCUA help provide a Holladay atch for federal funds for which application will besubmittedto heelp build transitional housing for the Davis County Women’s Shelter in Kaysville 801-364-2800 WW TR \NSWEST CHRISTOPHERSON Busines s Travel 801-272-8031 s most in n Readers can e-mail her at da@rhondaonline.com or ¢ 555 Bryant St, (NU)180. ar] Ce Ce Palo Alto, CA 94301 TO nce STATE OF UTAH ADVERTISEMENT FOR SPAC PROJECT NUMBER: 99906 “ITED TIME OFF See SS aae 1050 SedeenjeesiaRsteae Idespalin asl etetss Mactisiteaiid ceeperations o Wests e+ ter nee sieeeehaene et te