Show Will Host Customer Service and Utah Conference Customer satisfaction will be the main point addressed at the conference to be held in College Center The seventh seven th annual an n ual Customer Customer Cus Cus- tomer Service and Utah Conference Conference Conference Con Con- ference this fall at Salt Lake Community College Cornerstone Professional Development President Darby Checketts will present the keynote presentation Checketts address is entitled Customer Astonishment The Total Service Commitment Sept 7 at the Colleges College's Redwood Campus S. S Redwood Road Checketts will illustrate that the ultimate quality commitment for any organization is to be need customer-need driven according to Workshops and Conferences Coordinator Coordinator Coordinator Coor Coor- Rosemary Johnson To get beyond ordinary customer customer customer cus cus- tomer satisfaction to downright astonishment companies must depend on employees pulling together in the effort for personal and organizational renewal to meet new challenges Johnson said Mr Checketts will describe be how whole organizations can be energized toward world class performance performance performance mance and how that momentum can be sustained The Customer Service and Utah Conference provides 15 workshop presentations by business people consultants and educators to help organizations organizations organizations or or- make the changes needed and give training to so that the companies will remain competitive There are a total of 15 sessions to chose from Some of the topics include employees as customers creating a friendly customer-friendly environment and total quality management Dealing De a I i I g with wit h difficult d i f fi cui t c customers customers cus cus- u s- s serving older customers and service and conflict resolution will also be addressed This Conference is one of many that Of Continuing Education Education Education tion offers It is open to anyone involved in customer service who feels like they could do their job better with some more training It is also open to those who are interested in learning more about serving the public effectively Registration for the conference is 95 or for 4 or more people from the same organization 75 To register or for more information information information mation on the conference call Workshops and Conferences ces at |