| Show Satisfied With i Your our Phone one Service A sample of Mountain States Telephone customers in this area is being asked to tell the company how they rate their telephone service it was reported reported re- re ported by Edward C C. C Allen Bountiful manager AS PART ot of the telephone company's time long task ask the cus customer omer approach to measuring ing telephone service a new program called the he Service Attitude Attitude At- At Measurement SAM SAl plan has been introduced to provide the company a greater volume of more specific response from the customers themselves Allen stated that questionnaires question question- are being mailed out to customers selected at random from billing records service orders business office memos and r cards The questionnaires questionnaires question question- contain specific questions questions ques- ques regarding the customers customer's service and his contacts with the telephone company I CUSTOMERS selected to receive receive re- re questionnaires are carefully carefully care care- fully screened to avoid their being sent one too frequently A customer will not be sent a repair repair re- re pair installation or business office questionnaire more often than once In six months or a general service questionnaire more often than once a year ear tour our thinking behind this new program Mr Allen explained is cis that that the customers themselves can best appraise the company of their telephone service By getting answers to specific Inquiries we will better better bet bet- ter be able to continue providing the quality of service our customers customers cus- cus desire |
