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Show 4 HILLTOP TIMES TIME S March 10, 2011 If you experience a technical glitch when answering the AFCA AFCA T From page 1 here have been reports of a technical glitch being experienced by some AFCAS participants. The Integrated Delivery System and the AFCA Chairman Tom Badman, have received several questions regarding the ability of users to access the survey involving the User ID and Password issues. Badman advises the following: Please be aware that because the user IDs are self-generated, the respondent may receive an error message if they attempt to utilize something as simple as their first name, the base name or more common IDs like "abcd" 75TH MDG From page 1 May 2010 will be completed. The $2.1 million dollar renovation accomplished several things. Hickman pointed out that "customers in the main clinic now have modern patient check-in counters and the Pharmacy, Family Medicine and Dental Clinic waiting areas have been expanded to meet the needs of our over 18,000 customers. " Other upgrades According to Maj. Mark DeVoe, the renovation project officer, the project also moved the Optometry Department, centralized the ancillary services of the lab, radiology and optometry and added four new exam rooms to the Airmen Clinic. The pharmacy has a new window that meets Americans with Disabilities Act standards. Conscious of the cost and use of vital resources, all of the new lighting has been fit with EnergyStar rated fixtures. DeVoe also announced that a $5.3 million Heating and Air Conditioning upgrade project is currently under way. "What that is going to do is centralize monitoring and control and give us better capability to level the heating and air conditioning of this building 4 another way to achieve better energy efficiency," said DeVoe. "The 75th Medical Group strives to be 'The Medical Home' for its 18,000-plus customers," continued Hickman. "(In January), at the Department of Defense's Military Health Care Conference, Lt. Gen. Bruce Green, the Surgeon General of the Air Force, announced that we were the No. 3 in the Air Force for meeting the surgeon's goals for the 'Family Health Initiative,' the Surgeon's program to improve the Air Force's Medical Homes. What that means to our customers is that we are becoming better and better at making sure our patients see their medical provider when they want to see their provider; in effect, that our customers are getting the 'right care at the right time.' "That may sound like a `no brainer,'" Hickman continued, "but before we initiated the Family Health Initiative (FHI) our customers told us that they or "1234." If they receive an error message while attempting to create a user ID and they HAVE NOT previously created one, please either attach numbers to the same ID or chose something a little more user specific and unique. What this means is that another user has already utilized the same User ID and, therefore, this is why they are getting this error message. The error message says, "This user ID already exists. If you have previously created an account, please fill out the fields under 'Already Completed part of the survey?'; otherwise please choose another user ID." The contractor has been were frustrated, many times very frustrated, that they didn't always see their provider, and instead were funneled to somebody else they'd never seen before. As the commander, I'll tell you we heard the complaints and are now doing much better. Under FHI, our providers work in teams of two providers (usually a physician and a physician's assistant or nurse practitioner), with a nurse and medical technicians. This FHI Team is responsible for 2,500 patients, and the team works together to meet the needs of all the patients. The patient will see their assigned provider, and if that provider is not available, will see his partner." The matter of resiliency Resiliency and wellness were also on the colonel's mind. "Team Hill's Resiliency and Wellness are everyone's responsibility 4 we are all Wingmen. Perceived or real stigmas about seeking and receiving mental health care, counseling and other support services are known to keep some who need these services from seeking them. The Department of Defense has made it clear that it supports all members to seek and use these services, and that doing so in almost all cases cannot negatively affect one's security clearance. This is important, because postsuicide analysis across the DoD has shown that some individuals did not seek mental health or counseling services because they feared removal of their security clearance, and subsequently committed suicide." Hickman reiterated that active duty members, their families, and AD retirees are eligible for a wide range of mental health and counseling services through the 75th MDG, the local TriCare network, TriCare on-call counselors, Military Family Life Consultants and Military OneSource. And that the chaplains are also available 24/7/365. Government civilian employees have access via their private health insurance plans, the Employee Assistance Program, space available with the Military Family Life Consultants, and for work-related concerns the Occupational Medicine Clinic. "I carry my Hill Air asked to update the error message generated to say: "Please try again. This User ID has already been taken by another user. If you have previously created an account, please fill out the fields under 'Already Completed part of the survey?'; otherwise please choose another user ID." Also, respondents should follow the guidelines identified for new users when establishing an ID/Password: 1) The ID must be a minimum of four characters. 2) The password and user ID cannot be identical. 3) The ID and password are not recoverable if lost. Force Base Wingman (Boldface) Card with me 24/7," Hickman said. "It has all the contact numbers. First sergeants and the Wingman Advocates have additional information. Use them if and when the situation calls." Current cycles of influenza As a closing point, the 75th MDG commander wanted to remind everyone of the common sense ways to ensure those nasty colds and "flus" we're all experiencing don't spread: Get your flu shot, cough or sneeze into your sleeve and frequently wash your hands with soap and water. "I'm pleased to report that over 99 percent of all active duty personnel have received the influenza vaccine," said Hickman. "We have a lot more vaccine to give, so if anyone still hasn't received their annual vaccine, please come by the clinic (Building 570) to get immunized. We're ready to give vaccine until we run out of it." A recent Air Force policy change allows the 75th Medical Group to offer its remaining stock of influenza vaccine to Hill AFB government civilian employees this year. So dependent family members, retirees and anyone with "Civilian" on their government ID cards can come to the main clinic building during normal duty hours to receive their flu vaccine. "If you look at the Centers for Disease Control website, www. cdc.gov , you'll notice that influenza is widespread across the U.S. But not all fevers, runny noses, and coughing are related to the flu. Many of the 'nasty colds and flus' are not related to the influenza virus," said Lt Col. Clinton, 75th Aerospace Medicine Squadron Commander. "There are numerous viruses which can cause similar, but usually less severe, illnesses and are commonly called 'InfluenzaLike-Illnesses' or ILI. Most ILI will resolve within three to five days. If you are having fast or troubled breathing, chest or abdominal pain, severe or persistent vomiting, difficulty tolerating liquids or feel faint (like you may pass out), please contact your doctor for advice." Hickman closed with a reminder that the medical group has set up a Facebook page at: www. facebook.com/75MDG. chaplains and people working in installationlevel Airman and family readiness centers, family advocacy programs, health and wellness centers, mental health clinics and child and youth programs to better meet the needs of service members and their families. Officials hope to capture experiences and opinions in the voluntary survey to help improve life for families in the Air Force. The survey takes approximately 30-45 minutes to complete. For more information on the survey, call (800) 506-0098 or e-mail afcasurvey@icfi.com . e-mail invitation Jan. 30 to participate in the survey. Spouses were mailed a postcard. Officials said the secure notice is being sent from the consulting firm ICF International and addressed from AFCASurvey@icfi.com . To date, more than 70,000 participants have completed the assessment, which provides an opportunity to contribute to community action plans for programs at all levels of the Air Force. The assessment is designed to assist r 11/2 Off Any Fried Food I with purchase of any other Fried Food Dish ri. IDEAs can be submitted at httus . ..'inds.csd disa mil Don't play 1111,isa 1111 anymore? " SdI it. 41- 1111 - . ripi Call Classifieds '4710 at 525-4300. Limit one per customer. Not valid with any other offers I I I I I C° inaa , -ow 29TIME FOR TWO I. 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