OCR Text |
Show HILLTOP TIMES TIMES October 16, 2008 Visiting Gold Plate inspectors to check out dining facilities facility and personnel, his office staff support and base leadership, finds that Hilltop Times editor each contribute to his office's chance to show Team Hill at its best. ill Air Force Base dining "We give our customers what they facilities expect some distinare asking for," he said. A direct result guished visitors this week of support he feels he receives as high as Air Force Materiel Command as MAJCOM level, depot, base and air inspectors arrive to evaluate operabase wing level leaderships. tions for the Gold Plate Award comHe has strong petition. They praise for his arrive Sunday, quality assurance Oct. 19, and will helper. conduct inspecMcCoy likes tions Oct. 20-21. Among recent to get out of the strengths and office, review improvements the facilities and pointed out by Miattend to things chael McCoy, Hill on-site. Luz AFB Food Service Castro's ability to Office chief of assemble the new operations, are training booklet excellent customfor eight nationer service, a new alities and lantraining manual guages, conduct and strong continquality assurance gency efforts as evaluations and especially bright complete various spots for gold paperwork duties plate considercomplements the ation. tasks he needs to accomplish. The facility's "Most don't overall goal — "to know what it be the best facilChanh Thiel helps prepare the takes to run a faity, provide the vegetable serving area at Hillcrest cility of this size, best food for the Dining facility for service. what it takes to best military serve — at this that's out there" main facility — three meals a day, — keeps his office busy. the number of employees it takes, the His department oversees food amount of food to be purchased and service for the Airmen in the dorms, the amount of training it takes to go Fast Eddy's out on the flightline, the Hillcrest Dining Facility and the Oasis into that facility so that the food will be served properly and the way it Facility at the Utah Test and Training should be served," McCoy said. Range. He also has strong praise for the McCoy, in evaluating the contract BY MARY LOU GORNY H JAMES ARROWOOD/U.S. Air Force Hannelore Crawford serves an Airman at the Hillcrest Dining Facility. back-up he has received from the civil engineer personnel in their receipt of work orders and follow-through. As McCoy points out, "We are not allowed to make money. We are allowed to break even within a three percent margin." His concern about that margin is not just about the bottom line, however. "We are the overseers of the contract. We have to ensure that the government is getting what they're paying for," McCoy concluded. He and his staff work to help those involved understand what the contract is and that it's being fulfilled. "Our job is to work together and to maintain one ultimate goal, and that goal is to support these troops," he said. The Hill leader hopes his office advances to higher levels of competition to return the Hennessy Trophy back to Hill AFB to reflect the excellent work of his people. Given his penchant for excellence, it's not hard to visualize that award within his people's reach. Some of the criteria under consideration by the inspectors will include customer service, cleanliness, innovation, training, palatability, plate waste, contingency preparedness and kitchen operations. DOUBLE POINTS FOR A YEAR, PLUS 2,500 WITH YOUR FIRST PURCH POINTS &•• ' r*? :f)'[ . I BANKING INVESTME. MEMBER SERVICES A USAA TOTAL REWARDS AMERICAN EXPRESS® CARD MEANS MORE REWARDS. When you choose a USAA Total Rewards American Express credit card, you get a credit card with low rates designed to save you money. Plus, double points for the first year and 2,500 bonus points after your first purchase means you can choose rewards that suit your needs, such as cash back, gift cards and airline discounts* Low rates and more rewards with no annual fee are benefits our members have earned. Because with USAAr you're more than a member, you're part of the family we serve. » APPLY TODAY AT USAA.COM/BANKING OR CALL 800.292.8013 USAA We know what itmeans to serve. USAA.COM Use of the term "member" does not convey any legal, eligibility or ownership rights, American Express Is a federally reqlslered service mark of American Express and Is used by USAA Savings Bank pursuant to a license. ! *©200B USAA! termi"ate " aCC0Unt iS dostd' MlnWmi °r Pro"ram *nds- *"« «* first 12 months after account opening, earn 2 points for every $1 In purchases. Thereafter, earn 1 point for every Si in credit card purchases. Other restrictions apply. 87513-1008 |