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Show COMMENTARY TIMES October 25, 2007 Leadership comes from paying attention to 'you' local community, while returning to you a diviArmy & Air Force Exchange Service dend to support morale, welfare and recreation. would first like to pass on my appreciHaving said this, the ation to Hill Air Force Base and all its best information on how members for allowing AAFES (Army to lead my team comes & Air Force Exchange Service) and me from you. I am not an to continue to serve you. You are the best office junky that leads customers in the world. It has been my from a desk. I believe Sydlik pleasure to serve here at Hill for the last the business is out there year, and this has been one of the best aswith you in the stores. I take every opsignments I could ask for. Being in my first general manager posi- portunity I can find to listen to as many of you as I can in my daily routine. tion here at Hill there has been a great When I say you, this applies not only educational process. Leading to the successful results of the AAFES operations, I to those obvious customers that walk in the front door, but also our associates, have developed what I like to call "Listen, Learn, Implement." From my 25-plus our competition, my family members and other social groups that provide what you facilities in Utah, crossing lines between Air Force, Army, Guard and civilian cus- would call intelligence. This intelligence tomers, I have tried to employ this policy is the foundation that teaches me the best opportunities to run our business. From to lead our organization to best serve this intelligence, I am able to find unique Team Hill. needs for items like Popeye's (chicken My retail environment is driven by eatery). every social economic influence in the Although meeting and talking to you world today. Our customer base is so vast and gathering this intelligence is the fun and unlike other retailers we are not able side, it simply leads me on to the most to cut out a niche clientele that we feel challenging part of my job — learning. will be the most profitable and capitalize Taking this information and researching on them. We struggle to provide the best operations for the entire population of the it to discover what exactly it means and COMMENTARY BY DONALD SYDUK TIMES I 1'MS Hilltop Times Editorial Staff: Lee Carter... Standard-Examiner publisher AndyHowell Standard-Examiner managing editor Tom Bujselberg Hilltop Timesz editor Mitch Shaw Military affairs reporter Deadlines; Editorial and news items are duo by noon on the Friday prior to the Thursday print date. To submit news items e-mail hilltoptimes@standard.net or call 629-5250. For advertising, call 625-4300. The Hilltop Times is published by Ogden Publishing Corp. in cooperation with Hill Air Force Base. Ogden Publishing is a private company in no way connected with the U.S. Air Force and is solely responsible for the content and advertising. Contents of the Hill Top Times are not necessarily the official views of, or endorsed by, the U.S. Government, the Department of Defense or the Air Force. The appearance of advertisements in this publication, including inserts or supplements, does not constitute endorsement by the Air Force. Everything advertised in this publication shall be made available for purchase, use or patronage without regard to race, color, religion, sex, national origin, age, marital status, physical handicap, political affiliation or any other nonmerit factor of the purchaser, user or patron. Editorial content is edited, prepared and provided by the Standard-Examiner's Davis County Office, 67 S. Main St., Suite 104, Layton, Utah, 84041. Additional editorial content is provided by various military and civilian wire services and Hill Air Force Base public affairs departments. Call 629-5220 with story ideas or comments, or send e-mail to Editor Tom Busselberg at tbusselberg® standard.net. Call 625-4300 for advertising needs. how to best use it. This takes me through many new educational opportunities to study why we need a product, how to obtain the product and the best way to market it. At this stage it is time to react and try to implement the most plausible solution. Using the basic AAFES philosophy, "right people, right product, right place at the right time," we then move forward. This article was not supposed to be about the mission but how it is led. If you take anything away from this, it is that you are the mission and it is you that leads us here at Hill. Everything you see done at any of my facilities is based on something that I have learned from you. I believe that our mission has been a success and we will continue to serve and provide for you at Team Hill. I measure this success in two ways: First back to Stage 1 — listening to you. We have had many positive comments telling us we are going in the right direction. Two, we have been able over the past year to give back almost $750,000 to the Air Force as a result of your patronage in the AAFES facilities to help fund MWR. P.S. We look forward to opening Popeye's in March, see you there. 777-7000 action.line.pa@hill.af.mil Col. Scott Chambers, 75th Air Base Wing commander, and his wife, Suzann, dress up as the characters Capt. Jack Sparrow and Elizabeth Q A ls there any way the fitness center can be open 24-hours a day? That way people on swing shift have a better opportunity to go work out. Thanks for your interest in our outstanding fitness center. The standard for Air Force fitness centers is to be open 112 hours per week. Hill's fitness centers are open 126 hours per week. Unfortunately, with the manpower cuts 'we have taken in Services, it is not possible to staff the fitness center to provide 24-hour operations. Additionally, at other bases where we have tried a 24~hour operation, there was simply not the usage after 11 p.m. needed to keep the gym open. We do keep the gym openfrom 4:30 a.m. to 11:30 p.m. Monday through Friday and 7 a.m. to 8 p.m. Saturday and Sunday which we think permits maximum flexibility to our customers. during a couples dress up party held last year. U.S. Air Force courtesy photo When you call or send an e-mail, your com- Please give your supervisor and chain of fore calling the Action Line. This will help me ments will be recorded and staffed through command the opportunity to work with you in better serve your interests. Items of basewide the agency responsible for action. answering questions and solving problems be- interest will be published in the Hilltop Times. Phone numbers — The base agencies listed can be contacted directly if you have a complaint or a problem with their services: . \ Employer Relations 777-7129 Military Pay 777-1851 Security Forces 777-5550 24-hr. Crisis Information.. 777-3056 Civilian Pay 777-6246 Air Force Suggestion 777-6901 Services 777-4134 Program Base Restaurants 777-2043 Retirement/Compensation.. 777-6142 IC Complaints 777-5305 (for appointment) (civilian) IC Complaints 777-5361 Social Actions 777-3516 (afterhours) '•' ' ;/V' • v Fraud, Waste or Abuse 777-5361 (recording) 75th Medical Group...,. 777-491B Civil Engineering..._ 777-1856 Hill Pride Hotline 777-7433 Public Affairs 777-5201 Public Affairs Information. 777-9696 .Control Une ' •- .":i ' -: Military Housing 777-2963 Maintenance Safety Office 777-3333 Union 777-3257 AFOSI Narcotics Hotline....777-1852 Family Assistance Center.. 777-3090 (when activated) What are you going L to be for Halloween? Remember the 3M's of fitness and better health: Mind: Adopt the right attitude, and make up your mind to just do it! Mouth: Watch what you put in your mouth, give your body good nutrition. Motion: Put your body in motion every day! THINK SAFETY Hill's Total 2007 DUIs: 18 Hill's Last DUI: Oa. to Unit Involved: Talon Harris Age 8 , Airmen Against Drinking and Driving provide rides when deilgnated drivers are unavailable. Call 777-1111 any time to ntquetta ride. "I'm going to be Spider-man." Cameron Hern Age 7 "I'm going to be Luke Skywalker with vampire teeth." Maleah Reynolds Age 6 Alexis Stoner Age 8 "I'm going to be.Daphne from Scooby Doo." "I'm going to be a Frankenstein girl." |