Show IWORKRIACE SALE ON KIDS $99 EACH LIMIT 2 PER CUSTOMER Now you and your family can 7 glorious days aboard an American Hawaii cruise ship visiting 5 ports on 4 of Hawaii's most beautiful islands Maui Kauai Hawaii and spend Oahu And when two adults pay full cruise fare the third and fourth berths in the same cabin go to the kids for only $99 each A terrific deal Best of all it could be the most carefree family vacation you'll ever take While you're dining dancing or just soaking up the sun our Youth Activities Directors will take care of entertaining the kids Guiding special activities them like beach and pool parties just for A Captain's coke-ta-il 800-227-36- 66 party And everything from treasure hunts to video games LOW AIRFARE FOR EVERYBODY When you book your cruise your family can fly to Hawaii American and back for as low as $199 per person usually on American Airlines That's about half the regular fare For more information your family aboard our SS Constitution or SS Independence (US Registry) see your travel agent Or call us toll free Then take them on a vacation with no limits on memories Limited to children under 18 sharing cabin with two adults Available in age full fare selected stateroom categories AA through G Air supplement available from over 90 gateway cities $199 west of Denver $299 Denver and east AMERICAN HAWAII CRUISES© hear this: Paying attention Now can pay off By Diane Cole An executive “interviews” a job candidate by lecturing her about his own goals for the company and then can’t remember the candidate’s credentials A nervous midlevel manager becomes so preoccupied at a staff meeting with what he is going to say that he can’t remember what anybody else said A researcher is called on the carpet for doing a meticulous job — on the wrong report Hadn’t he heard the assignment? What you don’t hear can hurt you in terms of lost business lost time and even lost jobs management experts say The difference between simply hearing and actually listening also can spell the difference tetween a superior boss and a mediocre one suggests ongoing research Associaby the American Management tion in New York City and McBer a Boston consulting and research firm Moreover superior listening skills may reduce conflicts help settle arguments and enhance the listener’s image says Judy Hoy of the management association the speaker’s By simply paraphrasing words you may assure him that even ' though his point of view may differ from or yours he has indeed been understood heard — a sign of respect that can help reduce tension and avoid a conflict skills To polish your listening experts suggest these steps: Limit distractions Hold phone calls close the door find a quiet meeting room away from your overflowing Discipline yourself to concentrate Take notes make eye contact with the speaker ask questions to make sure you understand what’s being said Such signals says Chicago management consultant Marge Yanker assure the speaker that you are really listening and who doesn’t love being listened to? Because listening Stop interrupting is considered passive and speaking active we tend to assert ourselves by speaking up — often by interrupting someone else “Let people finish their sentences People want to be heard” says Beryl York president of a human resource training and NJ consulting firm in Montclair Don’t assume a set response Watching for the words phrases or gestures that usually trigger your emotions prevents you from hearing what the speaker actually has to say It’s all too easy to tune out someone simply because we’ve decided — in advance — what he’s going to say Read between the lines The tone in which something is said and the accompanying gestures can convey as much about the speaker’s thoughts and attitudes as the words themselves 20 ’USA l 1986 |