| Show 8F The Salt Lake Tribune Sunday January ' 18 1987 Mother Gets Wish But Drug Addict Has One More Step Fed-U- p pay the total bill upfront I have no resources no family to turn to I want to live Please help me gain entrance to an drug program I’ll go anywhere or do anything to show you my sincerity You’re my last chance — VK Joplin Mo Dear Mr K: Percy Ross Is a Minneapolis millionaire who has accumulated many Inter- esting Ideas obout people along with several fortunes during his business career He enlovs the opportunity to share both with readers of this column Ross' motto Is: “He who gives while he lives also knows where It goes" Dear Mr Ross: If this letter seems abrupt and rude — it was meant to I’ve read you care about kids but you obviously don’t care about mine As I wrote before I have four kids all boys under 12 years old They NEED clothes Their father has taken the luxury of not caring about their welfare As their mother and provider I can't afford that position They ain't the best kids but they’re mine If I have to beg borrow and steal I’ll find clothes for my boys They certainly deserve that much If you don’t make good on this letter Mister I’ll curse your death bed Now try and sleep at night — just try knowing my kids are half naked most of the time — GN Columbus Ohio Dear Ms N: I refuse to apologize for not being all things to all people However I hear your plea and recognize your children’s needs Your approach is less than courtebut my enclosed check will ous more than clothe your four boys All I ask is that you see this as a sign of better times to come Dear Mr Ross: Have you ever had baked Alaska spilled over the front of your suit? Well last month dining out with a lady friend this was my very experience It would have been an excusable J Newsday Complaints by the nation's air travelers soared nearly 50 percent in 1986 with flight delays battered bagrefunds leading gage and fouled-u- p the list of gripes a federal report showed last week In a method of ranking in which the number of complaints received per 100000 passengers carried was the criterion World Airways repeated its dubious title of most complained-abou- t airline and Aloha Airlines again got the best marks in the Department of Transportation’s annual consumer complaint report In total numbe’ complaints four of the country’s major airlines TWA United Eastern and People Express were among the top five recipients of passengers’ wrath in each category They are the most heavily traveled carriers Under airline deregulation DOT replaced the Civil Aeronautics Board as the source for consumers’ problems with airlines Generally passengers write first to the individual airline then go to DOT if they do not receive a satisfactory response DOT said it received 10254 complaints about 12 categories of airline service last year compared with 6942 in 1985 That translates to Dear Mr Ross: This is not an easy letter for me to write because it’s a very embarrassing situation I’ve been a drug abuser for better than 30 years I’m 42 years old and fully realize what drugs have done to my life and to the lives of people that have cared about me I can’t face people anymore Mr Ross I can’t even look in a mirror I desperately need a treatment program Due to the extent of the problem I need an program As far as I know there are no programs of this type in my state unless you can X Human Relations Self Confidence Memory Training Selling Your Ideas Reduce Worry and Tension Effective Speaking and Dal Dale Carnegie Sain Courw Carwgls Cotirw Cl ACCCC IVwiI kslnJ'JL'J NftUV FARMING runmiliu crmt le Management seminar Recognized for for information Call lege Transfer Credit by the American "Council on Education" Presented by INSURANCE THE DALE CARNEGIE INSTITUTE OF UTAH 3 one-thir- BLUE “A if miPLV BLACK COPIES second-large- COPY So "take a ride” with Canon and Associated Business Products Go with the Canon N P 1 1 5 x' ' and you're sure to X ''vbe a winner! n Associated Business Products Inc T- SALT LAKE CITY "Xl - BEST st LABELS 30-da- — COMPAC- BEST PERFORMANCE PRICE ENLARGEMENT OGDEN (801 LOGAN f (801 193 West 2100 South PROVO BOISE ) (801 30-DA- Y NO-RIS- K RETURN (800) ) POLICY (208) REDUCTION Complete System includes Computer Printer Software EPSON EQUITY I 640Kb RAM realtime clockcalendar2 DSDD 360Kb Disk Drives High Res Monochrome Monitor Includes Monitor and Videoboard with EPSON LX-9- 0 Printer running at 100 CPS Plus we give you a word processor data base & spreadsheet too! 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Deck Off Living Room & Bedroom Quality Wood & Stone All Brass Fixtures Luxurious One Bedroom 159000 Nov $96500 and $99500 For More Information Call Frances or Tom at Flinders Realty & J It was also the second year Aloha ranked best Others with the least complaints were Southwest Delta Alaska and Ozark Aloha which carries about 25 million passengers a year between the Hawaiian Islands asks each customer to fill out a comment card "Unlike other airlines we read them all We do a good job of fixing our problems” Aloha communications director Milton Goto said Baggage snafus number of drew the complaints just under 20 percent This category covers lost damaged or delayed baggage and difficulties with airline claim procedures World Airways for the second straight year ranked worst but it won’t hold the title three years in a row The Oakland Calif airline halted regularly scheduled passenger service on Sept 15 in this category policy zr Ssu'X w mi ‘ © 1987 Percy Ross Distributed by King Features Syndicate! 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Plus you'll take no "chances” because we’re no risk return offering a y Divltion of Dole Carnegie It Associates Inc" South Temple Salt Lake City Utah 84111 E necessary arrangements with a local treatment center This puts the ball so I hope you back in your court run with it present the BROWN COPIES Col- - 455 You con write to Percy Ross The Soli Lake Tnhunr) PO Box 35000 Minneapolis Minn 55435 Include a telephone number If you wish All letters sent to Mr Ross are read Only a few are answered In this column although others may be acknowledged privately t (DanomiB and jfe COPIES 363-529- 4 Inc 966-878- roughly 379 complaints for each of 27 airlines surveyed The Air Transport Association the industry’s trade group estimates about 390 million passengers were carried by airlines in the United States in 1986 about 20 million more than in 1985 The top category for complaints DOT said involved flight problems such as delays and cancellations d of the complaints fell Fully DALE CARNEGIE COURSE Group 50 employees down to and n shops working from including residence Single $33 month Two party $83: Family $122 Includes $10000 life maternity dental and disability income Other rates for people over forty $15 monthly administration fee applies ASPEN All I ask is that you join AA first and get a sponsor I’ll need that person to furnish me with some proof of ypur sincerity before I’ll make the Traveler Complaints Soar for World Airways Others accident had the waiter offered to bill This was pay the hardly the case I got the last laugh though by walking out without paying my tab This week I went into the same restaurant with a few business associates and they refused to seat me because I stiffed the establishment from the time before How would you deal with such a blatant attack on your integrity? — Mr PF Santa Rosa Calif Dear Mr F: First of all I wouldn’t have walked out without paying the check As for the treatment you received I’d say you got your just desserts HEALTH INSURANCE you are your last chance! no guarantee of sobriety even after you come clean from chemicals But If you’re truly willing to give it your all and feel that inpatient treament is the only way you have my support No There’s Exchange & 1 1th 10th Jan 9th Open 649-791- 0 Great SavingsGreat Graphics and Sound You'll also receive an Apple Care Kit filled with 3M computer accessory products Valued up to $75 this care kit is yours - free Plus there's $200 in special coupon offers from leading Apple software developers Which means as your kids continue to grow and learn more you'll save on the products you'll need to expand your system The Apple II is found in more schools nationwide than any other computer And the new IIGS is the now the most colorful II around Take advantage of the Great Savings offer today Introduce your family to the new Apple® IIGS and introduce yourself to x Great Savings! 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