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Show G6 Advertising supplement produced by the Newspaper Agency Corporation The Sait Lake Tribune/Deseret Morning News, Saturday, Octeber 11, 2003 Cabinet company makes customer service its priority By Betty Schoeffler All the work is covered by an unlim- NAC Senior Project Editor ited five-year warranty, Another part of customer service, Tafoya says, is teaching customers about the limitations of space and offering recommendations for using MURRAY— Mrs. B. wanted a new entertainment room, But she didn’t want it to look like the usual home entertainment center, full of shelves and built-ins, “She loved the atmosphere of a particular restaurant and wanted that same kind offeeling in the room where she listened to CDs and watched movies,” says Shane Tafoya, general manager of Mountain Tech Mill and Cabinet. “We visited the restaurant to see what she liked about it and proposed a room with walnut wainscoting on the walls, a plasma TV set flush into the wall, and free-standing furniture to house the electronic components,” he says. The finished space is just what she had in mind. Tafoya spent 20 years doing high- end commercial projects with Fetzer’s, Inc., a highly respected local namein architectural woodwork. Looking for the space better. “Some people want to change a peninsula into an island,” says Tafoya, “but in a condo, that may not leave enough room to walk through. We might recommenda rolling island instead.” Adds Mike O’ Neal, one of Mountain Tech’s owners and a sales/design consultant, “Wefind out how the customer plans to use the space whether the focus will be on entertaining, say, or European drawer banks, which are often proposed instead of doors, informal Or O'Neal says they’re great if you maybe the ‘wow’ factor is what’s most important.” Thesales/designstaff are also careful to note any physical limitations ofthe customer in order to avoid cabinets that will pose problems for them. Noting the popularity of sliding understand the space. “But you don’t people love them.” O’Neal says. While many builders will generate computer diagrams of the floor plan, “we also lay out templates on the floor want them in outside islands, for so the customer can see what the space instance, or anywhere they might slide into a small child.” will be like, can visualize it,” Tafoya says. The sales/design staff also spends time teaching clients about the characteristics of different species of wood family get-togethers. The pantry is where Mountain Tech likes to see roll-out drawers. “They’re concealed behind the pantry door, and and how different woods affect the of finish they can use. id you know,for instance, that the dark, rich color of cherry — the very reason people choose it in the first place — happens only gradually? “There are ways to speed up the process, including rubbing lye on the See PRIORITY,Page G-11 new challenges, he joined the team at Mountain Tech. His first focus has been on quality control. “We upgraded some of the machinery so we could become more CENTEX HOMES efficient and keep prices reasonable 50 Years of Building Community while making a higher quality product,” he says. “We also changed the way we build cabinets to make them stronger and more durable,” Tafoya has also been working with Mountain Tech's already excellent team of managers and designers “to make customer service our number one priority,” he says. “We start by making sure the customer knows the difference between custom Move “Up” Po THE West BENCH! The Oaks al Jordan Hills Villages Starting in the low 150’s and semi-custom.” Explaining, he says that at the top of the line, “we manufacture our own custom line of cabinetry. In the midrange, we carry semicustom cabinets made in Canada. We also supply contractor-grade, mass-produced cabi- Call Lori today! 801-282-6676 You couldhave... 3-Car Garage * Walk-out Basement * Stucco & Stone Exterior* 3340 sf. Total * plus much more... nets.” Regardless of which product a customer buys, he says, “we stand behind it and treatit as if it’s our own.” www.ce ntexh omes.com OpenDaily 1-6 Closed Sunday 1747 East 809-4663 12740 South Christy LIMITED OFFER ENDS 11-15-03 Free DreamKitchen or HomeTheatre up to $10,000 value! Visit Today. Enter to Win. Cancun, Mexico forTwo! J&J and Sons Construction Homes from $270s / Models Open Noon-7 pm 801-576-1133 / www jjsons.com All inclusive trip for 5 nights Register at SunCrest Information Center Open 10-6 Mon.-Sat. /'553-9300/ suncrest.com a Geld Medailion Homes Homes from $170s / Models Open Noon-7 pm 801-545-9800 / www.goldmedallionhomes com AGive Alpine Homes Gated Community Homes from $240s / Models Open Noon-6 pm 801-550-9050 www.alpinehomes.com @ * With purchase before 1) 15-03. Ser builder sates eepresemiatives for details Prices and terms subject to change without motice ©2003 DAL/Westhroat Li ( Suandrest Community wR FE a, SUNCREST Custom Homes and Sites Now Available in Deer Radge and The Pointe at uk Vista Homes with the SunCrest Community aft CDASTRETIES 6n0 sic by bulider: not affiliated with DAL /Westomok Li (. Wesieria Managemen. Ui (. TERRABROO! and ther affiates, none of wach compare, quarariees or warants the abhgations 01 0 ConstacTigs. 0 pACAG Dy such builder, Future dewelopmerd of Sumrst may or may his occu 4s shown on Bestrahors,depthors o maps A TERRABROOK™ Community mage i yy ‘ ‘POOR ¢ |
