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Show nd as om The Salt Lake Tribune Wednesday, November3, 1999 CENTERPIECE The Top 10 Utah Corporationsin Revenue Growth: Holidays will be big test for companiesselling products overthe Internet developer of storagemanagementsoftware. @ Young Living Essential Oils unglamorous but all-important back-end pro: BY CLIFF EDWARDS Payson companythatsells cessing and shipping for many smaller com THE ASSOCIATED PRESS naturaloil products. @Elite Systems Salt Lake City company that services laptop Calif If you buy it will it come’ Amidanexpected explosion of online shop. pingthis holiday season, thousands of compa nies have readied themselves to take our ‘computers. @ JD Services Inc. Salt Lake City company that specializes in prepaid phonecard programs, switchleasing and other money for everything from books and records to clothes and cars, but will they be able to deliver the goods? services Provoprovider, ofsoftwarereplication, including Analysts say many companiesare not doing muchmore thankeepingtheir fingers crossed order management, warehousing and drop shipping And even those which have invested millions in order “fulfillment” systems could be sty mied by simple human error, a recent experi e with ordering online found. “Delivering the goods is going to be a huge @ Newcastle Productions Sandy television production company. panies and are incorporating sophisticated tracking informationon clients’ Web sites that keep customers updated on theprogress of their shipments. Both companiesalso have opened up mil lionsof square feet of warehouse space around the country to assemble and store goods for larger clients such as Hewlett-Packard and Dell Computerin abid to ensurespeedy deliv ery. FedEx and UPS already have high-tech tracking systems in place, allowing them to easily expand into partnerships with other Maclachlan, media e-commerce analyst at International Data Corp. “I don't know what to software predict, but it seems pretty clear some com companies to move goods more quickly or years, UPS’ mission was delivering goods for our customers. Nowit’s become something more, although it’s the samefulfill ment idea that we've been about all along,” said UPS spokesman Steven Holmes Even the U.S. Postal Service ‘outsourcing firm that specializes in consulting, networkintegration merce sites will not be prepared for the crush of business.” Many Internet shopping sites went to work right after the Christmas season ended last paign with Internet bookseller Amazon.com, the agencyis spending millions of dol advertise its Priority Mail two- @ Gan Telcard Communications St. Georgedistributorof prepaid phonecards. @ DocumentControl Systems Inc. Murray City developer and problemfor some companies.” said Malcolm marketer of document control Vitrex Corp. Orem technology and other services. year to prepare for this year’s holidays, when © Central Office Consultants Oremsales agent for US West research firm Jupiter Communications pre dicts online sales will top $6 billion Last year, online companies learned it's Na FOR ACOMPLETE LIST, SEE ib.com SeanNoyce TheSalt LakeTribune easy to offer an item, but quite a bit harder to keep it in stock, locate it, label it correctly and track it from warehouse to doorstep within a Utah 100: Revenue Kings given period of time. ‘The largest, which are expected to process invested millions in building distribution centers around the country to shorten the timeit te es for a pack age to get to a particular desti ion. Others are turningto new services beir s offered by FDXCorp.'s FedEx and United P: +1 Service 60,000 transactions daily, @ Continued from B-4 of America Ine. FedEx and UPS have taken over the laptop compute! andotherhandheld technologie: to ibe its earnings. Thetec! promise but cameto market late and hasreceived mixedreviews. While Iomegahas struggled, nett cited a key reason forthat company’s growth: It It has not got ten complacent. “You've got to figure every yearis anewgame,” Bennett said. figures for dollar or percentage increas for the private company. Moun hopes to become more of playerin theonline shipping game. In addition toa joint advertising cam- delivery service. betting that few people are willing to pay more simply to get an item overnight The stakesare highfor companiestrying to choose the right delivery system. To make the Utah 100, companies must be Utah-bas cor- orations that produceat least 5,000 in sales and have been in Dismiss at least ve years. millionoverthe next 30 years, but shop the same merchant again if there is a problem, according to a recent study by Bizrate.com. ‘Online, if you screw up with a customer once, you'veprobably lost them,” Maclachlan noted. “Location, location, location doesn’t matter anymore because the next guy around isa solid stap forward” said pq Moon, the governor’s information-technology adviser, Revenue growth had to increaseatleast 225 percent during thefive-year period foracompanyto makethis ye Utah 100. commenting on the UDOTregulations quietly issued last month. “It was an anticipated and necessary stepto takeit fromthe stage The average increase in revenue oftalking about it to the stage of growthforthe 100 companies was tried for years to persuade the They see no reasonto payfor using public-owned resources that have been practically free in the past. They Bo say they cannot afford newexpenses in their ly competitive business. Itimately, it’s going to be sumers who pay forit.” said Jerry Oldroyd, a telecommunicaions c senting Utah’ 12 rural telephone Some A week before the holiday buying crush kicked off, orders foritems fromtwo popular Web sites Yahoo! and Priceline.com brought decidedly mixed results. An offer for a cross-country rour ticket fromPriceline, the Internet tra Utah utilities are But a Sony minidisc player recorder ordered from a New York company called AAAPrice.com through Yahoo!'s shopping service was misdelivered by UPS despite hav ing the "Thanks to hypnosis, | am63 lbs, lighter and | feel great! Lhave a whole new outlook onlife! Positive Changes Hypnosis 484-SLIM (7546) 941 E. 3300 So. #102, SLC GwenCollins, RN For your FREE Hypnosis Screening www.pchypnosis.com Salt Lake City correct mailing label. Only after repeated phonecalls, several of which provided incorrect information about tracking down the package, was the item delivered three days later than promised. UPS did not offer to refund the delivery charge andonly issued an e-mail apology after the customer sent them complaining e-mail suggested the newfee ourage investment by Utah Market Peterson said Kaufman Broad has 44 Utah employee will laid off. Those employ may apply for jobs with the ¢ pany in other states Kaufman and Broad said it wil honor any warranties custome may have. At the end of September, Kauf man and Broad ranked thir among home builders in Utah selling 270 homes. Ivory Hom was No, 1 with 400 homes. fol lowed by Salisbury Homes, whict has sold 350 units, according 1 industry publication Const Monitor. Kaufman and Broad may not the last to leave Utah. SI 1 population growth puts all ho builders at risk, according t report by the University of Ut Bureauof Economic and Busine: Research. According to th report, it is likely that over the next 12 months, thegapwill widen between the number of homes fo sale and the number of familie: that will buy them. Low mortgage rates last year helped compensate for the larg: drop in population growth in th But rates, though histori low, have since crepi Schatsky. an analyst with Jupiter Communi cations. Phe c¢ npany warned recently that sites will be unprepared for demand that ‘pected to increase elevenfold in the next | Don't plana day of kissing up withoutit. fouryea companies already doing busi nessinthestate. “Whatever proposals are adopted should not createa disin centiveto development,” hesaid. UDOT announced its fe ule last month, asthelegislative task force prepared to suggest its own, lower cost f When it pi 6 Telecommunications Deregulation Act in 1996, Congress gavestates the green light to charge for rights-of-way, and at least 17 states already imposesuchfees. UDOT’s plansets five zones on Utah’s interstates, 1-15, 1-80, 1-84, 1-70 and 1-215. Rights-of-way er tpielly woulda arg The highest enaual rate of $124,000 per mile applies to the entire route Of 1-2 for instance, while it costs $8,000 per mile for those along 1-15 from Payson to Arizona We are pleased to welcomeDr. Grankein partnership with Craig Wilkinson, M.D. and the Heart & Lung Institute of Utah,Inc. In our continuing effort to provide comprehensive peripheral vascular services to the area. Dr. Grankeis board certified in Vascular Surgery and General Surgery. He offers expertisein balloonstents, aneurysms, carotids, limb salvage, arterial disease, thoracic outlet, andall traditional vascular surgeries. | | | | There is no chargeforci nies usingthe rights-of-we state and local roads. Leavitt has described the fees a way the state can speed up the delivery of high-tech ser ices to | | rset rural Utahns companies tend to bypass. ANTIQUE eee access rates in each zone are KENNETH GRANKE,M.D. "I'm 63 Ibs. Lighter!" to name their price, was accepted, resulting in a savings of several hundred dollars. The credit card was lebited and the ticket delivered by FedEx from Stamford, Conn., within the time promised. HEART & LUNG INSTITUTE OFUTAH,INC. doingit. 500 percent. top iet andmemative task force companie season. arrived “Commerce sites must now focus on preparing crisis plans for addressing issues that their company mig it ice during an out age or product delivery problem,” said David NPD Group foundthat two-thirds of all Internet users plan to buy at least one item online this shopping season. But nearly three Breaks Ground For Rural Utah some already arelined up at the state’s doorto take advantage of bargain prices. high-tech systems, the very low-tech problem of human error could play a pivotal role this quarters of online shoppers say they won't unhappy withthe fees. They have @ Continued from B-4 But even with millions of investments Asurvey last week by market research firm state to scrap the concept. tain West doesnotrelease thefigureseither. thecorner is just oneclick away.” pany that allows consumers Leaving @ Continued from B-4 To APrice.com’s credit, however, the yendor offered to send an immediate replacement and phoned UPS and the customer several times to make sure the package finally had ‘Digital State’ Powerquest President Bill Ben- He declined to release Home Builder Can E-Commerce Deliver the Goods? PoweRQuEsT Powerquest Corp. Orem 8 Elite Marketing BUSINESS SALE HALF - PRICE CHALK GARD ee eld _~ For your existing Cellphone whenyou upgrade to AT & T Nokia Cellular Service. | Contact Don at | 268-8982 or 268-9096 SpeqIAL 175TH AN traare cate tescome leah Peo TUCO VANE COR aICOMcere Tag gee Heis accepting appointments beginning November1, 1999. Our Biggest Selection of Trucks Ever! 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