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Show V'1" Pc .2 2 Wyt Qvxt-'$tt- e . I M H Wednesday, September 17, 1S37 Nephi, Utah, ' suggested Don Newton be paid I wouldnt take Jarretts job for been vilified and attacked. "I pen. In such cases, those who (Doran Kay), said Young. have come here tonight to defend attended the hearing agreed, the ; Ardath Newton said she for the work he does for the town. $75, said Sutherland. Newbehe Council Schnurr said members myself thought suggested he people using the standpipe agreed with job descriptions He said he had been accussd should accept the cost and divvy ing outlined. Myjob description submit a biU to the council for all ton should be paid for the work is no where close to what my job the work he does, he did for the city. I didnt know of deceiving the council. I am it up between all of the users. He hardI an he wasnt getting compensated, honest and would not cheat, is honest and If the city stands the cost of was when first started working service. would He man. for said. cheat he said. He does a good service said Boyd. He said his instrucshe the fee user then town, working the the repair, We could have those of you who should be increased to pay the. We need to reorganize our himself before he would cheat for the town and should be paid. tor in the buildings permits eduuse the standpipe pick up a key expense, said Ricks. the city, said Allen Ricks, counJeff Boyd, who was hired and cation had encouraged him to household said Kay. do cil He and pay the fee on April 15 and been would member. the he has said then was she said not, as a back-u- p or assis- apply with the town to assist Kate Kay doing Young job perfectshut down the service on Octo- ly willing to accept the responsi- of writing job descriptions fear the repair work on the water meters tant town building inspector, with the inspecting work. Ricks suggested Boyd .talk with ber 15, he said. bility of paying repairs on the town. The council will then re- and has never submitted a bill Would still like to work for the Robinette face to face end see if for fixing any of them. town. However, users pointed out standpipe when the need arose. view those plans. could he said AH the business done in Mona He isnt even a town employrepair the relationship that the standpipe was not shut I also think the keys need to be I have my license now, two men. I I the between state the has down until there was a freeze. more readily available and it will be conducted at town hall ee, said Ricks. He Boyd. passed Robinette resigned (as a reThe time limit for turning in keys needs to be easier to pay for the partly because of the increased In August, council members licensing process and has also ofthe sult mechanical favor appointment). He put voted unanimously! in would need to be lengthened un- service. She said she hadnt paid population. of passed the test in on letter a be will He said. my door and I tore it he til then. doubled has the of in because two it The population her fee in inspections, assignment transferring years Some said they would prefer had been difficult to do. from the fully qualified to do all inspec- up, said Young. He said he had Mona in the last five years, mi- water meter shut-oil- s refiised to accept the letter bejust keeping the key from year The first responsibility of the nus four homes, said Allen Water Master job desdription to tions by April 1998. to year and being allowed to do town government is to make cer- Ricks, council member. He said the gas and water meter reader Kevin Young, mayor, said the cause the town did need an intown had been placed between a spector and the town had a conso as long as their fees were paid. tain the needs of the majority are . the increase population meant job description. , to I town conneeded rock and a hard spot by making tract with Robinette far the serbe read the water meters three Others suggested the met, said Doran Kay, council that business times a year, said Rhonda Jar-ret- t, the rash decision to hire Boyd vice. The contract expires in Janclerk might keep keys at her member. All other uses come ducted in a more business-lik- e home and users could pick up the after the needs of the people so way. meter reader. Usually, the to work with Frank Robinette, uary, he said. ' Doran Kay, council member, than all to an rather is used be meters are read in April, June, the town building inspector who It in a dry year, our first obligation key in evening, right, as it to the action of Young. ofto to to town the the was hall and The for of rest to objected small the said. by to he is towns, position time, appointed August. trying get people many supply people, It was town business and we fice on one of the three days it If the town doesnt have go to a persons home to pay some the users are charged a fiat rate Young. was open. Young said Robinette had re- should have been made aware of enough water for people, then town bill, he said. However, that of $16 per month When the Ricks disagreed with this idea. ' the standpipe will need to be was no longer efficient. meters are read, she said, the sented Boyds calling Utah Coun- it, he said. It should lave been This means all payments money owed is adjusted. "People should get used to the shut down. When the debate ty and asking if Robinette was part of the town record. He said, in his opinion. Young fact that business is done at town comes, the town is obligated to made, even to the dog catcher for most of insured the However, she said, by Utah County to do should not have destroyed the hall, he said. He did not like the people. a dog license, need a paper trail time, she must go to the peoples work in other counties. idea of people running all over If Robinette refuses to work letter without talking to the Job descriptions for all em- and should be paid at city hall houses to make certain they pay town to do business. "As the town ployees of the town need to be rather than to the animal control their utility bills. with you, we cant hire you in his council. i She is paid $15 per shut-of- f officer. Currently, the animal grows, it becomes more impor- restructured. place because you are not fully Rick council turn-omember, tant to do business at town hall. ' Schnurr, Doran Kay, town council mem- control officer, accepts fines and and qualified, said Allen Ricks, You are paid $75 per month council member. The town needs said the mayor did not have to Part of my problem is trying ber, said the time had come to sells licenses at her own busito find a key and get to the office make certain the job descriptions ness. as a meter reader? asked Doran a building inspector and will con- accept a resignation from any when it is open, said Chad actually fit the jobs being done In addition, grave opening and Kay, council member. He tinue to use Robinette. person the mayor had appoint"I am more than willing to ed. costs are paid, in some tioned whether Jarrett should Winn, who lives in Nephi but and that the pay for those jobs Aside from these points, said waters stock in the Mona area. was paid according to the work instances, to the sexton. 'p receive $75 for the job of water work with Frank (Robinette), not Kevin Young, mayor, said he He was not said there Boyd, he wanted to build an adand the responsibility It used to be that city utility master if she was doing the said Boyd. wondered about the weight of the donej fees were paid at the private, job but was still the meter read- - really much inspecting work in. dition to his home. If Robinette water in the large containers the er with one additional skill add- Mona because of the building is openly against me, he could I think the job descriptions home of the meter readers. ranchers used to haul it Ten gal- need to be redefined, said Kay. cost me a lot of money and do it I dont like the idea of doing ed to her job. moratorium. lons of water, for example, John Sutherland, former counWhile it is true that all person- business all over town, said Boyd said he thought he had totally legally, he said. cil member, said he hadnt done weighs 85 pounds. It could be- nel appointments are made by Ricks. come a safety hazard, he said. Kevin Young, mayor, agreed the frill job for the last six months the mayor, he said, it is time the Ifthe town wants to fix things job descriptions are each given a with the proposal to have all he was in office. He said those so they work right, they (council formal description. We make money paid at city hall. All mon- who served as the water departmembers) have to be willing to this small change and that ey should come through the front ment for the town put up with put soma money into making change, and soon the description door and have a receipt, he said. too much annoyance. He said he We want the towns business just got tired of all the inconvethings work, said Sutherland. doesnt fit the work being done. Sometimes it has been hun- This affects the wage for the job, to be conducted at the town of- nience and irritation and, basiSome customers dont want to With an increasing number of dreds of dollars to do the repair said Kay. fice, said Rick Schnurr. cally, quit doing it national chain stores pop- have a relationship with saleslarge, work, said Keyte. Are all of you, We need to have the descripAllen Ricks, council member, ping up everywhere, small busi- people, they just want to know Ifan animal is picked up by the who use the standpipe, willing to tion in black and white before we control officer on a weekend, said he thought Jarrett was do- nesses sometimes find it difficult on what aisle something is locatshare the fees for the repairs or attach a wage to the job, said when the office is closed, then the ing an excellent job for the town. to compete. The fine art of pro- ed. Others want a little courtesy are you expecting all the resi- Kay. ? animal will be held until Mon-- , She has done really well at col- viding excellent customer service and even a little pampering. dents of the town to help pay? Kevin Young, mayor, said he .day. !Betty (Hooley), animal con- - lecting. She is earning at least is the best way to woo customers Teach your employees how to In spite of the fact that repair thought the work being done in trol officer, may have to keep the7 that much for the town, and I to your business and its prod- read a customers personality bills should be the responsibilieach job should be fairly clear. animal for a few days longer but know what a difficult job that can ucts. Oftentimes, customers are and treat him or her accordinglty of the person who does the There have been no jobs creat- she will be paid $2 per day for be because, at one time, I ran a willing to pay a little more if they yWhen dissatisfied customers damage, that often didnt hap ed since you were on the council feeding the animal, said Ricks. collecting service, he said. are getting that little something In such cases, the time will be There havent been near the extra along with the product or present their problems, make there had service they purchase. Two basic certain you know howtohandle ' expanded from three days to five number of shut-off- s rules to follow; train your em- the issue. When you hear your fbeen,hesaid. .v WOrkiftgflaysr :tcnc Collections have come up, ployees and treat your custom- customers complaint, put yews The Times News welcomes opinions from its readers concernin the town hall drop box if the" said Rick Schnurr. ers as you would want to be self in hisher shoes and try to see the problem as though it ing any subject pertinent to Juab County. Letters should be to office is not open and all fees, The base rate, said Young, was treated. the point and must include the writers name, address and teleTrain your employees to treat were your own. Disregard outrasuch as licenses and building! a good one. phone number. Letters may not be used to replace advertiseIf the actual turn-of-f fee were every customer who walks geous claims or expressions of permits, should be paid at the ments, Cards of Thanks, or to list sponsors or participants to a office when it is open. r paid as piece work and phone call through the door as an individu- - frustrations and stick to the particular event, Letters to the editor will be not be accepted ' ' Park rental fees and cemetery; time! was compensated she al. Also stress the importance of problem. Acknowledge your cusfrom any candiate that has filled for political office or from anyfees will also be paid at the of .would make more, said Ricks. simple tasks like being courte- - tomers distress and apologize one supporting a filed candidate. Anything unsigned, of a libelfice. He said she often came to the of-- ous, greeting customers with a and respond quickly. Keep in ' We ous nature, or containing defamatory statements will not be smile and respecting a custom- mind a customer with a comneed to make certain we; ,fice and typed an individual considered for publication. All letters must be typed or legibly a paper trail for all money; ter for the resident who was fac- - ers decision. Develop training plaint can be turned into a pubwritten, be less than one double spaced type Written page in programs that will make your lic relations agent for your compaid to the town, said Ricks. , ing shut-Oflength. Letters are subject to editing. Mail to Letter to the EdAt last town council meeting,; , In the long run, she is saving employees knowledgeable on all pany if you resolve the problem itor, P.O. Box 77, Nephi, Utah, 84648. Deadline is Monday becouncil members decided to' the town money, said Ricks. aspects of your services and reasonably and fairly. fore 5 p.m. The Editor reserves the right to limit letters on any Prominently posted signs such the did transfer not require products. Nothing impresses cusassignment of waJ Jarrett said she subject. from one jobi a raise, at present, and was sat- tomers more than realizing a as the following send a strong ter meter shut-off- c t isfied with the recompense she. stores employees know about message that tells customers description to another. . This month, the resulting coni was getting for her work. She did their product or service. A recent they are important and the comfusion, caused some difficulty in' want the towns residents to. study found that three out of four pany will listen when they complain: We will be happy to disdetermining how much wage, know how much time she was consumers know more about the cuss any concerns with you. We should go with the new assign- spending trying to get utilities products they buy than do the A big part of selling appreciate our customers and we v salespeople. ii. ment paid. In addition, council members I think $15 per shut off is fair. is education, employees need to want you to be satisfied. know what they are selling. Allan R. Gibson, Publisher Mariann C. Gibson, Editor 5 Myraa Trauntvein, Correspondent Nephi, Julie Smalley, Correspondent Levan, 3 From pe-- g I fttasi ; . , - ! 4 ! 1 n. ! ques-closi- ng . Customer sendee: does your company luiow how to satisfy its customers? ; ! ' Letters to the editor policy , let-ha- ve . f. I 623-019- 623-150- Call (801) 623-052- 5 FAX: (801) 623-473- 5 S The for subscription, news or advertising INTERNET gibsontnnebonet.com - - . , - v . is published each Wednesday by the Hmee-New- s (UPSP Publishing Co., 96 South Main, Nephi, Utah 64643. Periodical postage is paid at Nephi, Utah. POSTMASTER: Send address changes to The Times-New- s, P. O. Box 77, Nephi, Utah 84648 Times-New- s 631-06- Deadlines: News and advertising, close of business,' Monday prior to publication. When a holiday falls on Monday, the deadline is the Friday prior to publication. Subscription prices: Six months, $14 in or out of Juab County; one year, $19 in Juab County, $23 outside Juab County, payable in advance. No subscriptions accepted for less than six months. Single copy price, 50 . Advertising rates available upon request. All articles and photographs submitted for publication are subject and only will be used if the editor deems them newsworthy. The serves the right to hold submitted news items far space reasons. to editing editor re- Is Your Local Internet Service Provider That means "No Long Distance Phone Bills, tinlike America Online, Prodigy, AT&T and other providers that have their Local" number in Salt Lake and Provo. 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