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Show 2A Emery County Progress Castle Dale, Utah Tuesday September 21, 2004 Summit teresting facts and figures on Continued from PAGE 1A. . development council the top idea was to hold an economic summit to generate some positive energy and present a good forum on how to grow and sus-- . tain quality growth in our com-- . munity. Stilson said, The only thing constant in life is change and we must be able to adapt to change in order to be successful. Com- missioner Drew Sitterud introduced the new economic development director for Emery County, Mike McCandless. Deb Dull from Utah Power announced the guest speaker for . the morning session, Bob King from Innerwest Mining. Several . breakout sessions were held throughout the morning and the lunch speaker was candidate for governor, Jon Huntsman, Jr. customer service business. ' ' By COREY BLUEMEL Staff Writer At the recent Rural Economic Summit held in Castle Dale, Darryl Bosshardt was one of the presenters. His topic was Totally Awesome Customer Ser- vice. Bosshardt is the Director of the Utah Small Business Center and Procurement Office with the Southeastern Utah Association of Local Governments. His presentation was filled with in KING KOACTHEATRESB Grown THEATREI30 West tfiTMajnT PrlcefMjg 233' MarnTPricet 637705 Stereo Surround I Satisfied customers are not enough. Customers must be de & Sound' PG-1- 3 V y CD EDCFF ADMixiffraiaviiD I I I Continues Sky Captain and the World of Tomorrow Bosshardt concluded the LinMTEhrya .QfOfMSfaiHger .CEiroiHfaon DaiMLee ADVEKnfiBffiS Shameddtsaaen LDesjper CheiiVMnMieh OFFICE Corajffllandel KE ' ( it A ' ' ' . speaks at the economic summit. ap- sition. McCandless was introduced at the economic summit held on Sept. 14. McCandless described AT&T and how they originally had 100 of the percent marketshare in telecommuni Drought Continued from PAGE 1A. reservoir levels can be seen ediApp&WFfregrepro!ftejajiiliBher(ecprogress.com. issued once a week at Castle Dale, Publication No: (USPS Utah. Periodical fujoitagiatdEatOaatUdlditlpUlthbh. Postmaster: Send change of address to EO. Box 589, Castle Dale, UT 84513. All right reserved by the Emery County Progress. All is property of Emery County Progress. No part herein may be reproduced without prior wtiUem amrwmtt. 0747-212- flUHltlfj A Drew Commissioner Sitterud said there were nine applicants for the position. The economic development office has continued to function these past months without a director. Vicki Wilbanks, secretary for the economic development office has taken care of the office. McCandless will begin work on Sept. 20 in the new po- RRaepphniist TelsgHiB43a)tM243;lF2i4&B5) 3ftlx54S4il5tna38dk5d.3fecpiogreail Continues , Idaho. SSdBfWtiter Corajffllaeiriel tion. Notebook v proved at the commission meeting on Sept. 7 as the new economic development director for Emery County, replacing Marlin Eldred who accepted a position in Jerome, workshop with Deliveringgood customer service is not about perfection, rather it is being better that yesterday and being better than the competition. . The Sr- fr Mike McCandless was around the answers. SutMcrfptiMB Hlat50(i0mtp(puirpyp23?3rpfnByricHvMvleb9d:Jay canrisr taifeart)anckMiEityfflQUD(4iBti$7$2i7 UfcaU,t$fiP $iift ofltLMIUfHb peaiybymtjjilmail. Office HbuMWModduy F rKia$l 00: UQifi to 5 ttK) fp M ptnU&tEdiflMaiat ftotie Oaiti,eU5ale, Utah. Classifieds Deadline: Monday at 10:00 a.m. for Tuesdays publica- PRICE THEATRE 30 East Main, Price 637-274- 0 All Main Seats $2.00 7 Nightly, 7 & 9 Friday & Saturday 9:00 - Mike McCandless PG-1- 3 Starts Friday, September 24th i,- ; Where are we now? Where do we want to go? How do we get there and is it worth the trip? How do I make it happen? Give these four points some deep consideration and develop your business plan JEdJtor EDsgcSay r When evaluating your business for its customer service, there are four points to consider. PafaySftkkfeldrd COasjfSed C-- K succeed. FEMteher KenQamon The Forgotten & When considering the customer experience, visualize how you want that customer to perceive their experience in business transactions. Then translate that vision to how you, as a business owner, can accommodate that vision. Next, plan the entire experience and assemble the required components. Make the experience pleasing by the customer in a manner. Then, follow positive customer to rate with the up their experience. Bosshardt explained that the Mary Kay Cosmetics Company has a motto by which they do business. The most important mile in business is the extra mile...the one called service. By going that extra mile to ensure your customers complete delight, a business will most likely EWEgy COUINfW SNREE1 9000 Editobihl Coreyvtfflluwriel 7:00 with the customer; and measure the customer delight. Progress 9:30 9:00 Cellular KING KOAL Daily Commission Approves New Economic Development Director Emery County Starts Friday, September 24th Daily 7:00 visualize their experience; translate the vision; assemble the experience plan; interact implemented. Hero KINGK0AL awesome customer service are: After explaining how lost customers effect a business, 1 CROWN Daily 7:30, Weekends 7:30 & lighted. The five steps to totally the customer. Bosshardt then explained how to avoid the problem. Learn the needs of your customers. Do not operate on your perceptions of what they want, ask them. Customers need to be understood, they need to feel welcome, and they need to feel important and comfortable. Empower your employees to attend to the customers needs. Employees should be able to meet the customers needs without having to go through channels that take up valuable time. Customers expect clean, comfortable, attractive places of business. Customers need to be welcomed by well groomed, professional people, wiiose attention is focused and who make eye contact. The better an employee feels about himself and the company, the better they will feel about the customers. Define your customer. Who wants it? What do they wrant? Why do they want it? Where do they want it? When do they want it? How do they want it? If that it is your product, then you should know everything about the person who may purchase that product. If a businessperson does not have the answers to these questions, they should ask the potential customer base. Host an open house and ask them. The cu stomer will know that the business owner cares when they see their suggestions being Those who fail to master the basics of serving generally lose the game. Ninety one percent of dissatisfied customers never return and they tell 35 people of their poor experience. Bosshardt explained that it would cost a company seven times more to acquire a new customer than to keep an already established one. Surveys show that the majority of customer service complaints are in a lack of respect for the customer. Consider this, Bosshardt said, it takes months to find a customer and only seconds to Customer Service Workshop at Summit ' lose one. There is only one boss, businesses lose customers and how to avoid that problem. Bosshardt grew up in Redmond learning business from his family by working in the familys salt mine. He went on to Southern Utah University where he graduated Summa Cum Laude with a bachelors degree in business management with an emphasis on marketing and information systems. The information presented at the workshop was geared for business owners and their reliance on a customer base to have a successful business. When a customer makes the decision to no longer do business with a particular establishment, it is generally because of the attitude of indifference by the salesperson or company representative. In fact, 68 percent of customer loss is for that reason. No matter what business a person has, that person is in the w hy throughout the state, and I am happy to see all Utah farmers and ranchers will be eligible for some form of relief, he added. That relief may be coming to Utah, and other drought-plague- d states, thanks to the passage by the U.S. Senate of cations. With the 1996 telecommunications act the playing field was leveled and Verizon has become the second largest longdistance provider and AT&T is exiting that business. It is a transition time and Verizon took an aggressive approach and AT&T adopted a wait and see philosophy and they were too late. McCandless said he doesnt want to be too late with ideas, but to be aggressive and forward thinking and to force change and also find business opportunities. Economics is changing in the county and we want to drive that change and make positive things happen. We have great leaders in this county to work with that support projects. Stop by my office anytime and visit and share your ideas about economic development, said McCandless. $2.9 billion in farm and ranch disaster funding. The funding is included in a $36 billion homeland security bill passed by the U.S. Senate on Tuesday night. The bill now goes to a conference committee, where members of the House and Senate will work out the dif- ferences between their two versions of the bill. The House has already passed its version of the homeland security bill without the disaster aid for agriculture, which covers drought, frost, floods and all natural disasters. If passed by Congress, and signed by President Bush, the disaster funding would be through existing U.S. Department of Agriculture programs and divided, with $2.5 billion going to cover crop losses, $475 million to livestock losses and $20 million to tree losses. Residents of counties fun-nel- ed ft yWprnaef fa 'Tu ticked- - fa fit -- i ft fa yW I with disaster declarations A A Bathroom Mirror Refrigerator fa ym f ri0 fa ft fa A ft nated as contiguous counties, are: Beaver, Daggett, Davis, Duchesne, Morgan, Uintah, Utah, Wasatch, and Weber. Producers Livestock A The Producers Livestock Closet Door Dresser Sevier, Summit, Tooele, Washington, and Wayne. Also qualifying for assistance, but desig- ym prff ym A as primary disaster counties are: Box Elder, Cache, Carbon, Emery, Garfield, Grand, Iron, Juab, Kane, Millard, Piute, Rich, Salt Lake, San Juan, Sanpete, Television 1 f Tint would be eligible. The 20 counties designated A Auction in Salina reported selling 1127 head of cattle in the Sept. 14 report. The following Microwave are average dollar prices in FRIENDLY REMINDERS FROM QUESTAR GAS TO GET YOUR FURNACE READY FOR WINTER. With cooler weather just around the corner it's time to have a licensed heating professional perform a routine maintenance inspection on your furnace. Here Clean or replace the are some other things you can do yourself: filter. Check the blower belt and oil the blower motor. combustion-ai- r Keep the area around your furnace dear and unobstructed. Make sure the blower doors are replaced properly. Check to see that the vents in the house are unobstructed. f Furnaces need to breathe. Keep openings clear. Do not store combustible material such as paint thinners, gasoline, etc. near your furnace. seasonal inspection is also an ideal time to make sure your space-an- d g equipment has a Your & 7 ' water-heatin- Green Sticker. emt A Green Sticker indicates your appliance has been properly adjusted for the gas supplies entering Questar Gas's system. Call a licensed heating contractor or visit www.questargas.com for more information and to determine whether a Green Sticker is required in your area. Having your furnace properly maintained will bring you peace of mind and may even lower your gas bills. A list of licensed contractors in your area is available by calling: 0 1 Outside Salt Lake City: (800) Rocky Mountain Gas Association: Salt Lake City: (801) Or you can visit their Web site at www.utrmga.org. A list of contractors is also available in your local Yellow Pages under "Heating." 832-949- each category: Horses, 0; Baby bull calves, 0; Baby heifer calves, 0; Holstein bull and steer calves, 0; Holstein heifer calves, 0. Cows, 50.00; Heiferettes, 0; Pairs and Stock cows, 0 PH; Cutting bulls, 0; Slaughter bulls, 64.50. Choice 151.38; Questar Gas is celebrating 75 years of keeping Utah warm and is committed to doing everything possible to provide safe 900-100- 0, in the nation. 136.88; 500-60- 400-50- 0, 0, 109.76; 700-80104.92; 800-9098.85; 95.95; 1000, 80.13. 0, 0, Choice heifers 144.57; 300-40- 200-30- 0, 134.82; 0, 119.85; 400-50- 0, 500-60- 0, 108.87; 600-70102.64; 700-80101.55; 800-9096.49; 81.21. 0, 0, 0, 0, Holstein steers, 91.70; 400-50- 0, 91.00; and reliable service at rates among the fewest 600-70- 200-30- 0, 0, 900-130- lUESTMR IM steers 0, 127.86; 117.85; 729-679- Questar Gas 300-40- 600-70- over 0; 0, 500-60- 0, 83.25; 0, 87.26; 300-40- 800-100- 1000, 0. 0, 700-80- 0, 81.00; |