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Show 12 H,!itopTm QUALITY Oct." 11 ,'1991 Speakers a Quality Month activities didn't end with the closure of the Northern Utah Quality Fair Friday-m- ore than 500 Hill AFB people found that out Wednesday as they listened to the first of several guest speakers discuss various way to enhance quality in the workplace. Hill hosted the quality fair thi? year to kick off October as Quality Month. The fair attracted several thousand visitors from near and far. But organizers of the event, members of the Quality Month Committee, didn't want things to end there. They have invited guest speakers from private industry and universities to visit the base and speak on quality topics. All of these sessions are free to Hill people and are held in the base theater. "The fair was a great opening for the month-lonrecognition of quality," said Col. William E. Lindsay Jr., assistant to the commander for quality (QP). "The fair had displays from not only base organizations but from other Defense Department agencies, hospitals, universities, businesses and industries." Lindsay said it was obvious to fair attendees that the workers who manned the more than 150 booths were very proud of their efforts to make quality a big part of their everyday job. "Every organization was innovative in how they portrayed quality in their work place," Lindsay said. "Their creativity in booth design and content was just the beginning. "As they explained their quality ideas to fair goers, you could see that they really believed that the suggestions and improvements they've made have made their job easier and provide better service to their customers." Lindsay said the fair provided them an opportu- - II n n uu ft fly "Hill AFB, as a matter of survival, has to be com- petitive." 66 It's critical for us to get a perspective from private industry because we're going to be competing against them in the future. 99 Wednesday's speaker was Keith Gulled ge, a senior consultant and team leader with the Covey Leadership Center in Provo. He spoke on "The Underlying Principles of Quality." "We were a Little disappointed that more people didn't turn out for his talk," Lindsay said. "We hope to fill the theater to capacity for the other speakers." The next speaker will talk on Wednesday. Steven Vandermeer, the coordinator of the Fort Collins, Colo., quality improvement process, will speak in two sessions at the theater, a.m., and 1:30-2:4"Public His Sector Perspecp.m. topic is, tive on Customer Satisfaction and Identification." Vandermeer's afternoon session will have an interpreter available for the hearing impaired. Other speakers for the month include: D Oct. the Load," Dr. C. Daniel and Litchford, p.m. (to accommodate swing shift workers). Dr. Litchford is a professor of sales and service technology at Weber State University in Ogden. The first session will have an interpreter present for the hearing impaired. Oct. Quality Story," Rene Ewing, 1:30-2:45 a.m. and p.m. Ewing is the internal consultant on quality to the senior management staff, Northwest Region and Hawaii for the Xerox Corporation. Her second session will feature an interpreter for the hearing impaired. "These are noted quality speakers from around the country," Lindsay said. "They can give us a perspective on quality outside the government. I encourage as many people to come out as possible. I know they'll find these speakers well worth the time." 5 Col. William E. Lindsay Jr. Quality Program g nity to personally tell and demonstrate to their fellow workers from other organizations all of the important strides the base has made in the last few years. "People often commented, 'I didn't know all of this was happening at Hill,' " Lindsay said. "We are making tremendous progress and made everyone proud to be a Hill worker." Lindsay said the Quality Month Committee wanted to continue with the idea of getting a perspective on quality from outside the Air Force. "Congress has mandated that individual depots, like Hill's Ogden Air Logistics Center, must compete against the other services and private industry for its workload," Lindsay said. "It's critical for us to get a perspective from private industry because we're going to be competing against them in the future. 23-"Pu- 1-- 29-"X- lling 4-- 5 3 erox MAKE YOUR HOLIDAY RESERVATIONS NOW Why settle for a patty when you can have a ball. ! 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