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Show WS Continued from page 1 vation," he said. "The new work schedule won't be dictated from above," Miner stressed. "We plan to use Quality Air Force principles and work with the whole Hill team to come up with a solution that meets customer requirements while improving our productivity and efficiency." A partnership of union and management has been formed to discuss ideas and concerns for a new schedule. The core of the discussion group will be headed by Gene Hathenbruck, director of the Financial Management Directorate; Scott Blanch, president of the American Federation of Government Employees Local 1592; and Ned Champagne, labor relations officer, civilian personnel division. "There's a big difference between down Fridays and compressed work schedules," said Blanch. He cites a schedule that allows some three-da-y weekends as important to morale. "Any and all ideas are open for discussion," Hathenbruck said. "We have to weigh the merits of the options against the perceptions of our customers and improving our productivity indicators." The strongest reason for doing away with down Fridays is a decrease in customer satisfaction. "It's hurting our great reputation to have tial people feel they are not getting top-not- ch influenserv- ice," Hathenbruck said. "With the increased scrutiny of BRAC (Base Realignment and Closure Commission) coming our way, we just can't afford even one grumbling customer especially if that customer has three or four stars on his shoulder," he said. The QI survey indicated 30 to 40 percent of ALC's customers were not happy with service problems associated with down Fridays. Og-de- n "We would be willing to make some adjustments for customer requirements," said Blanch. "No matter how our work schedule turns out, we must turn around both perceptions and performance indicators," Miner said. "We have to pull together as a team." Mirier said every Ogden ALC employee should be thinking of ways to keep center customers happy. "The reason this center exists is to support our customers' needs and to help ensure they can complete their missions." Miner said he "wants every customer to brag about how well they are treated by Ogden." As for productivity indicators, Hathenbruck says they are down, though that cannot necessarily be totally blamed on the compressed work schedule. "It would certainly present a better case if the indicators were up, though," he said. Energy savings that were hoped for were negligible, said Hathenbruck. "A day of extra cold weather or a few unusually warm days could have swung the numbers either way," he said. "The energy- - savings just aren't there." "Our concerns are that our customers see down Fridays as a problem, and that center productivity and efficiency indicators are down," added Miner. folks at Hill to know the "I want the down Fridays as we know them are going away because ultimately it is in our best interest. We're not sure yet what the new schedule will be, but it will be built upon a basic foundation of customer support and productivity. Within that framework, we plan to allow as much flexibility as possible for individual work schedules," Miner concluded. The partnership will present options for a new work schedule to Maj. Gen. Pat Condon, Ogden ALC commander, for a final decision later this month. All parties are optimistic that any modification to the CWS will protect employee morale and enhance customer support. hard-workin- g New regulations change, improve health benefits The Office of Personnel Management issued regulations that immediately change and improve the Federal Employees Health Benefits Program. For example, annuitants can now alter their health benefits coverage over the phone during Open Season. "The new system will allow annuitants to make changes quickly, and that is a step toward making the government work more efficiently through automation." said OPM director Jim King. The new rules also allow legally separated employees and annuitants covered as family members under a spouse's enrollment coverage to enroll in coverage. During Desert Storm many civil service employees lost their health benefits enrollment when they were called to active duty by their reserve units. Under the new rules, these individuals will have the option of reinstating their civilian health benefits if they retire from their civilian position while on active duty. A retiree whose annuity has been waived or suspended for any period of three months or more will now have the option of paying Federal Employees Health Benefits Program premiums directly to their retirement system or the Office of Workers Compensation Programs. Finally, agencies must counsel employees whose pay is insufficient to cover premium payments of their options about continuing or ending their health benefits coverage. Changes appeared in the Nov. 23 Federal Register. (American Forces Information Service) self-onl- y mm mm 1989 1988 Ford Tempo GLS Dodge Gr. Caravan Bob's Co. 3532 Wall Ave. 3532 Wall Ave. Car Co. We. 0 Match All GanpetikM.' WITH Qo All fyou PAINT & 1140 West Riverdale Rd. Street & Wall (110 West) 12 0 1900 West Riverdale Rd. Roy 4729 So. 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