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Show Page April 27, 1973 HILL TOP TIMES 10-- B 0 VulfiiHHiroyndl'f .fltfoinisi yyr Coisyif Cysftiffi)ir f ' he by the Customer Service Center in the Consolidated Base Personnel Office on your base. You'll not get a In addition, odds are greatly run-aroun- in can't solve your problem on the spot, he'll direct you to a Personnel expert who can. When you meet this expert in another section of Personnel, he'll be waiting for you. He will give it to you straight. Customer Service Centers were officially implemented Feb. 1 throughout the Air Force. The concept has been tried and tested. It works like this: -- . 1 d. your favor that you'll receive the proper answer immediately from the first person with whom you talk. If A a problem with person 12 Months. 12,000 Warranty Mile V Suzuki - Terry - specialists. The specialist's broad personnel background enables him to solve most of the problems instantly. Other are problems READY ASSISTANCE Provided by MSgt. Edwin E. Eddy, CBPO Customer Service Center. Receiving rapid assistance in changing his emergency data card is SSgt. Robert Reichard. Besides being the general information point for all personnel programs, customer service personnel offer and often personnel procedures, felt that he was getting the test the concept for six months (February through July 1972) on at least one base per command. The commands liked the idea, with two other major commands volunteering for the program. There were 37 bases involved in the program within the first three months, to be joined by 22 more bases in the following three months. The results of the initial test The member, unfamiliar with his surroundings who specialist OGDEN, UTAH S sonnel business," ficials explained. MPC run-aroun- d. Besides benefiting the individual, the concept allows management to schedule workloads in CBPO work units systematically, since constant interruptions have been eliminated. Air Force adopted the Customer Service Center concept after a meeting in November 1971 of top Perfrom sonnel officials Air Force. throughout the Nine stateside major commands were directed to of- the past, many people In personnel specialist. On occasion, the specialist was busy and was interrupted. In most inthe problem stances, to his was foreign presented area of responsibility. works in a specific area. Why is there a need for Customer Service Centers? Air Force personnel officials realized people were not getting proper answers as fast as desired. "The purpose is twofold: primarily, to fill the communication gap existent between people and the Don't miss the Cessna Pilot Center Tuaries r I Trailers 25' V 18' 0 Ken Halls Kamper City ) quickly researched by the specialist. The sticky few that he can't handle, he directs to the personnel any perhaps system; and secondly, to increase the efficiency of conducting essential per- CYCLE SALES S 1737 WASHINGTON BLVD. and motivated, knowledgeable personnel Tf A PROFESSIONAL A uyy PHOT COURSE We ore and V.A. F A. A. op- - proved. 773-317- OUT THIS COUPON"" VP f Cessna I PHOT CENTER $500 ! This Cessna Pilot Center Coupon and $5 is all you need for your introductory jj flying i li and ! FASHION CLOTHING MEN'S CLOTHING for Tall sizes 38 to 54 Big sizes 48 The Queen Size Figure to 60 STOCK IN name brand SHIRTS-SLACK- 18' to 32' 33 to &0 IK JJiws wice widths BIG sizes E lesson. ho ;, INTERMOUNTAIN OGDEN MUNICIPAL AIRPORT CALL Most were solved right on the spot. Members were sent to other personnel sections for answers to the trickier problems. Test results were analyzed in September 1972 at an AFM-Pwith workshop 12 major representatives from commands and 1G CBPOs attending. They concluded: NATES 379-339- - FLIGHT CENTER OGDEN, UTAH 84403 3 degree of enhanced the satisfaction; 12 to 16 AAAtcEEE WIDTHS SIZES 4 tol3 widths 6 to 13 to EEEEE 2235 Washington Blvd. 392-933- 5 Service Centers. Everyone seems to be benefiting. RECON v significantly Personnel image; and existing CBPO manpower was adequate to support the centers. In addition, the workshop recommended the that be program implemented throughout the Air Force by Feb 1. "The need for closing the gap was clear and the solution was simple - provide a point of contact in each CBPO where authoritative answers -- O 7 i Ail J This cheerful worker Is Huth Swopes or the 2849th Air Base Group. As a result of a special survey of bus utilization and prowments routes, schedules and Im requirements. were made in assignments. ad- An ditional monetary benefit was the release of two buses for use elsewhere. Due to fhe efforts of Mrs. Swoprs, navinRS amounting to 120,900 were realised in FY 1973. record maker Three Month Course h EMBASSY No Education Requirements O WIDE became lost with the implementation of the CBPO concept shortly after he became a blue suiter. So the Air Force has gone back to basics with Customer customer No experience Necessary A. FOUNDATIONS SIZES touch generally personal ex- Summers the time to prepare for that new ob SLACKS SHOES - JSQSf KS problems could be provided by experts dedicated to the task," said Gen. Horace M. Wade, Air Force Vice Chief of Staff. One oldtimer compared his customer service center to his squadron orderly room when he came in the Air Force more than 20 years ago. He said his orderly room used to be the focal point of all his personnel matters. He said that the service SUITS SWEATERS UNDERWEAR widths - trocx SLACKSC00RDI TIES COATS SIZE n Now Accepting Applications for our New Classes. S SWEATERS BELTS I half-a-millio- S DRESSES-PANSUITS-SP0RTCOAT- k FASHIONS fiTALL program speak for themselves. More than and questions problems were presented. questions and timely to individual solutions to unquestionably pectations; increased CBPO efficiency; provided an exceptional 1 BAIH! counselling on humanitarian and hardship cases. the concept exceeded 195 No. Main Lay ton, Utah 376-413- 2 X c would wander into a CBPO and direct questions to goes into the center which is manned by personable, highly ji'&X - TWO RANDOLPH AFB, Tex. (AFNS) - You'll receive personalized service on personnel matters if you stop v t 1400.00 to to internships Avaiiabic $2,000.00 ' - 1 Ciasses Opening Immcdiatelyl Co now 393-67- 0 J Institute of Medical - Dental Technology Mori's Jewelry Your Gift Headquarters 183 No. Main, ClearfM Expert Watch A Jewelry Repairs 82S 057 Phone |