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Show Vet insurance hotline open A change in telephone service has resulted in a new toll-free number for the Department of Veterans Vet-erans Affairs national hotline for veterans seeking information about their government insurance. By calling 1-800-669-8477, insurance in-surance holders and beneficiaries can obtain immediate service on address or policy changes, dividend information and general insurance information. Not only is calling the VA Insurance In-surance Center faster than communicating com-municating by mail, it also is more personal and allows the policyholder to raise additional questions based on the response to the original inquiry or request. Established in 1988, the Philadelphia VA Regional Office and Insurance Center hotline answered an-swered 1.3 million calls in its first two years. In recent months, some 2,500 calls were answered daily. An overnight message service, which began in May 1990, allows callers to leave messages after 5:30 p.m. (ET) and on weekends. Insurance In-surance specialists return those calls within two working days. |