| Show HOTEL SER ace M aff E OF HIGH S specialization had lad says bas lain real heal modern hotel houses AU all needs of to lust livit deta r BY L M DOOMER editors note nota the following was aeu written by L it boomer chairman of the doard of 0 executive committee ot of the waldorf astoria corporation aai an organization directing some of tho the most famous hotels in tho the world his Is known to hotel heads through out tho the civilized universe tho the judgment of a nation on a cl ty tr rests surprisingly often on its hotels this town Is declared a goedl good town and the tha town Is declared a punk place by thousands of travelers who ho it called upon to give N cl basic tor for this conclusion could I 1 bo be planed pinned down to ane fact that tho the hotel bote they were quartered I 1 gavi them as arvice or lack ot of sery leol pleasant or balt th senses or affronted hyi zt I 1 jafea their entire stay ia q i 6 up aln in the iq morning at a f tethia Tet XIA 0 P leis night because ot of nille 14 4 1 all noises poor mattress alft af jt tub or what not and wont went t poor poorly rl y cooked or served j v ral aji 1 f their entire en tiro day began bei I 1 v IFs nd the sights or ex experience perlen ce 4 gf f boy oy would have hailed with a 4 r 0 o wore were they feeling tit fit were jim ie with wh indifference or oven even W 9 because be causo their nerves were 1 ed 1 their rest broken and nd before WAS a night of similar I 1 e ithoc hoz who use hotels aro are not to bo numbered u be red in thousands but in milli mill I Ss ons per adnum the majority of citi cit I ffreda of tho the united states use a hotel I 1 51 pt least once a year for or sleeping bacill or oaring purposes and they havo have boon fey 51 1 17 taught tor to expect not only th 0 com I 1 forts ot of homo home but super comforts and aad super lux orles with every man a different temperament and q of mij alture of different habits tho the V I 1 fotr hoak boday oday must musi bo be prepared to I 1 whims notions qed ad desires and at the samo same time not aj I 1 low ow that indulgences to interfere with tho the whim notion or desire of another I 1 guest another words tho the hotel business ought to and nd la is ono one ot of the most highly specialized profession in ill tho the world hotels like homes the basic principle of hotel keeping Is sull the cordia cordea welcome and of the traveller and the maintenance of the friendly per personal relationship of host and guest but hotel keeping Js Is no longer looked upon as a gift which covered a n multitude of discomfort dis comforts sto to the traveller it Is a science of business and a business of science apenir awfully y and thoughtfully studied in every par nicular tl ti cular and with definitely formulated principles to study the traveling fig public who atut the best in hotel service who to be well served but not over served and who appreciate intelligent und courteous recognition of their needs and wishes I 1 to give ever evoid patron atron the feeling of 0 the kind it la Is a pleasure to receive because Lo calise it n s given with sincere pleasure in tho giving to to afford diford all the protection and convenience of up to date hotel tied and the best operating methods and to improve them constantly to be fair to all patrons employ eo ca and stockholders to re recognize c cognize in tho the conduct of the business ea that honesty is the best pol iby myrial myri in wl transactions that the high oat araik grade of quality aro are essential lit in alk al and P preparations roba rations nna mid thalita f faust must be always un nil ru f I 1 first class ip patrena anid and meet their aba aB g ba 8 only limits to this being icse b 0 pe liev rond ato and tho the com coin A ft at 51 i J midi the a ot ou uta 0 connect ol 01 atan ana no 4 lf holl ape raUt tw a trie lato goo G boldt 1 knox X P lit vw yia moot universal versal guyed put pat r calev devot ea bata tal mat 0 dar ne b who represented 0 t r t t baff 0 T ageous wa doit A triB waa av can eis a it and uok rook 1 pe and erl I 1 lr undy ar hio ahl pop bial 1 0 waso 4 e aver APO bo be tau langhi tho the world new new I 1 standards d ef in n hiti well bo be I 1 oved loved profession A AB mr boldt may be said to con notting the best ill hi old abid new in lie hotel tol operation BO the waldorf astor lai fw links tire tho old time small hotels with the monumental enterprises which today number thousands of aborno and count their guests gueste in millions ta to quote statistics in the ono one Siou pot five new york hotels which bep erato but one unit of the hotel industry of the city one million five hundred guests were registered regi stured in vice thee year 1920 A somewhat parallel organization known as the per skiing ahing square hotels comp comprises riBes f ive large arg 0 establishments also and contains like our own organization kation one of the three largest hotels in he world the Pennsyl pennsylvania vanla hotel at present the largest ono one of all numb ars more than two thousand Uio usand rooms the irlie new york hotel system Is a tho the official lost host of the world for america it condenses the comfort and vantages id of long experience it in ca oring to countless millions over tho the ent urles urics our hotels must and do fulfill tho the exacting function of wol wel mil and caring for tho the people of very land under tinder conditions adapted to choir air InI requirements A series of highly organized depart bents of hotel service must bo be maln main allied and it Is no infrequent occur once anee for instance to find an entire reserved exclusively tor for non 1 speaking guests of a parti ular nationality where all attend ilits ts from the clerk it the reg istra on to the maid telephone operator 0 r id ad waiter who serves his special zad dishes are either of the ame nationality or speak the language fluently foreign service many of tho the new york hotels main aln ain in foreign countries special rep eaon lives and facilities to take caro care ca ro if f the guests before he fie leaves hla hiss iv i gitry book hla his hotel accod jio n 0 I 1 ali arranjo arrango ills his itineraries aply aad help in arrangements in the greatest de all this foreign service Is vise visa versa t the disposal of the hotel gueft leav u ag yow now york tor for foreign countries or in tho the hotels themselves are ca abolished ablis hed foreign fo relga clubs reading rooms pedal banking backing service any many ther ither highly specialized facilities now new york city hotels have long wen oen models for construction and na gement of hotel operations everywhere ery where and no projector of the lodera hotel in the united states or burcope would think of beginning his work without first making a careful joudy of our monumental monument ak hostelries host dries ill ii most of our hotels the visitor will find that his every wish may be fulfilled without leaving the building A lady with children may be assigned to a womans comans floor on which nen aien are atre never roomed there she will find a playground and nursery tor for the children where they may romp and play or enjoy a quiet story hour with the abe attendant on the domans womans floor the guest will find ind a handres hardres har dres I 1 slug sing salon library reception rooms and many other special services I 1 I 1 there are house physicians always subject to call evon a dental office in some hotels brokers offices tra I 1 vel and information bureaus burea us drug stores barber shops chops turkish baths swimming pools ete etc are quite ordinary adjuncts to the hotel operation as aa well as aa specialty shops tor for ladles ladies haberdasheries and innumerable other conveniences places of beauty aesthetically our hotels rank high ly tor for their beautiful architecture their wonderful tapestries taps tries paintings and furnishings and it la Is no buncom mon men occurrence oc curren ce for instance to hwe haie classes of art students request the privilege of being guided through the hotels and learning of the va various rious treasures on display there our music is also an interesting feature and orchestras of tho the highest type often directed by world famous damour artists are included in tho the hotel organizations izat ions likewise in the kitchens our chefs and stewards are frequently upon to lecture to agricultural find and homo home economics classes who visit these departments because of their interesting and remarkable facilities arr rt the study of culinary art in anthe tho business operation of the hotel tel every economic condition la Is a constant study jaa as an ox ex ample ot f care tilt analysis made in every branch bianch of the opera operation mag might abo U a ment n a the of food 1 sn arr inbau rants iona lva and lon meals aai ar wr jer red fe d la in years busin os as vol nc n cl 1 if 1 in vol bolvi v am 1 controlling cont rollin fru fr U P can continued linued from page 1 though the theory of bill of fare prices prices and the ho apparently arbI tary method hy by which they are tyrved tyr ved at aro ar to tho the mind of the average diner alre its the theory of relativity t ahta h s subject Is nevertheless ne leps a source of continual anil ana adjustment on oil the vart part of the hotel management rood food cottrol 01 ar drawers acors tho the questions ques tlona p to tha thousands v |
